Otticanet
Reviews: 1'436

star-rating
4.7
/5
Calculated on 437 reviews in the last 12 months
 
Last 3 months: 4.7/5  
(out of 115 reviews)
Last month: 4.8/5  
(out of 42 reviews)

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1'276
78
9
20
53
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Average product rating
4.9 /5
Last review: 24 giugno 2025
star-rating
5
/5
16 febbraio 2024
Excellent product range, fantastic prices and fast shipping to Australia. Thank you.
star-rating
5
/5
16 febbraio 2024
Everything was as described, and no additional cost on shipping. Which also was very fast, Product packaging was superior.
star-rating
1
/5
15 febbraio 2024
I ordered a pair of cartier for more than $1,000. When I receive the package, I open it, and there I realize that there are no glasses in the box. I contact customer service and they tell me that they can't do anything for me. I lost $1,000 for a box!
Reply of the merchant
Hello, as we clarified with you by email, when you informed us that your parcel was empty, we immediately checked with our warehouse. We are totally sure that we put the glasses in your package, as they are no longer in their position in our warehouse. Since you declared that your package was not open or damaged or tampered, we have not been able to file a claim with the courier. We are sorry about this, but we did everything we could. At your disposal. Yours Otticanet
star-rating
5
/5
15 febbraio 2024
like it
star-rating
5
/5
15 febbraio 2024
Happy and satisfied customer…will shop for more brands and highly recommended to my friends…fast shipping thru Fed Ex❤️❤️❤️
star-rating
5
/5
15 febbraio 2024
Everything went well, as always! Great price and great customer service
star-rating
5
/5
15 febbraio 2024
Efficient!
star-rating
5
/5
15 febbraio 2024
My sunglasses were shipped quickly and were perfect on arrival. I actually ordered the wrong colour by mistake and emailed to have the order amended - fortunately I received a prompt reply and I received the sunglasses that I actually wanted! Thanks!
star-rating
5
/5
13 febbraio 2024
Top!
star-rating
5
/5
12 febbraio 2024
Speedy delivery, received my frames within 2 weeks of order (I am in Australia). Received updates on key steps in the process - which helps to relieve anxiety when purchasing for the first time and from a vendor all the way in Italy!
star-rating
5
/5
12 febbraio 2024
Otticanet made this Valentine's Day purchase quick and very easy. I knew the model of the sunglasses I wanted to get my wife. They were $550CAD at Sunglass Hut in Canada and $357CAD at Otticanet, plus a 15% off promo code. Ordered to get them by the 14th, they were here all the way from Italy in 4 business days. No customs fees, duty fees or GST. They took care of all that! I was worried about ordering a fake pair, but so far after inspecting them, everything checks out. All the correct etchings, logos, measurements, and a finely engraved serial number on the right temple. A service and would definitely buy again! Thanks for saving me $200!
star-rating
5
/5
10 febbraio 2024
Everything came nicely packaged and looks authentic. Very happy with my purchase
star-rating
5
/5
9 febbraio 2024
Top service! Contact facile par mail, je suis ravie!
star-rating
5
/5
9 febbraio 2024
perfetti in tutto ,ho fatto una richiesta di urgenza e fra ordine arrivo sono passati solo 4giorni con sabato e domenica compresi bravi e professionisti
star-rating
2
/5
9 febbraio 2024
Unfortunately, I never got my package.
Reply of the merchant
Hello Vanessa, We ship all our packages with international couriers. Unfortunately, something went wrong on the way to you. We are sorry for the inconvenience which was beyond our control. After investigating with the courier we immediately sent you a new pair of glasses on our charge. We hope to meet you on Otticanet. Kind regards Otticanet

Information for the customer

Bollino Feedaty
Last review: oggi
Certificate status: VALID
Reviews in mediation: 0

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Information on the company

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT number 02250880024
Tel. +39 015 20479