Otticanet
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5 stelle

1.485

4 stelle

3 stelle

2 stelle

1 stelle

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4,9 /5

Ultima recensione: -

Criterio di ordinamento: la più recente.
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5 febbraio 2026

I bought Cartier’s glasses. But there were traces of use on the nose pads of the glasses. It was very poor quality fitting lenses. So I change the again at local shop.

29 gennaio 2026

I ordered AR frames on 01/14/26 next day got a FedEx tracking number & a delivery date oy 01/21/26. On 01/20/26 FedEx tracking said clearance delay. I emailed Otticanet asking them to either correct whatever is the issue or return my money to the account it was drawn on. I got a reply stating the problem has been corrected and I should get an updated FedEx delivery date? On 01/23/26 FedEx tracking went from clearance delay with a ! sign to delivery updated ! sign. No delivery date. I have emailed Otticanet 3 additional times enquiring and asking for my money back since there is no product. Buyers be aware of this company, they are a shady organization at best a scam at worst.

29 gennaio 2026

Did not receive item yet

21 gennaio 2026

I order my glasses 2 weeks ago you told me I will receive them in 7 to 10 days and I did not receive them yet

6 gennaio 2026

This was my first purchase from Otticanet. Fulfillment was a major problem, inconsistent with your published fulfillment policies, and downright unsatisfactory. Fulfillment took about 3 weeks before FedEx shipping. By the time of delivery, I had left the delivery address. Customer service did not send me a FedEx return label nor did they refunds and credit my charge card. I would never recommend anyone make a purchase from Otticanet based upon this experience which was totally unacceptable. And customer service had the nerve to shift blame to FedEx ! Inexcusable, unsatisfactory and inexcusable. Never order from Otticanet if you want to receive your purchase in a timely fashion! .

30 dicembre 2025

It was the worst experience. I order the item 11/29. It says. 20-25 days. And it finally shipped now 12/30 it still stuck at custom. I ask for help and no one has answer me so far. Not a great experience at all.

10 dicembre 2025

I placed my order on Nov. 18th. I never received my order, any updates on my order and I have been charged.

10 dicembre 2025

Awful. I never received my order and customer service is useless!!!

25 novembre 2025

Still haven't gotten the package the seller says I have to be here to sign for it yet for two straight days they haven't showed up. I missed work for this so this is costing me tons of money there's no way to contact them easily and no support as to why the package is the slowest moving one in history cant wait to never do this again I shudder about what could be wrong with the product if this is how it is so far

22 novembre 2025

As of today (10 days later) I still have not received the item I purchased.

12 novembre 2025

I purchased a 500 dollar pair of sunglasses and it did not bring a hard case. I reached out and they basically apologized and said they can’t send me one. Because of the size of the sunglasses

8 ottobre 2025

Bought TF Fletcher sunglasses, looks like they are replicas to me. The left arm is a lot more curved than the right, as well as little "hairs" of plastic sticking out around the hinges from the manufacturing process. I also received polarized lenses which it didn't state they were polarized when I was looking at them on the website.

7 ottobre 2025

I was sent used and damaged sunglasses that I paid nearly $400 for. After contacting the company and providing everything they had asked, I still haven’t received the return label I requested. The person “helping” me, Arianna, keeps asking for pictures of the bubble wrap. I have told her multiple times that the sunglasses were not wrapped in bubble wrap. Arianna says there is nothing she can do without bubble wrap pictures. She has pictures of the damaged sunglasses, of the busted packaging, of the boxes the sunglasses come in, the order number, the payment, everything, but no bubble wrap THAT WAS NOT WITH IT, no return label.

22 settembre 2025

Ich hab Brille für 218 Euro gekauft aber die große der Brille passt nicht zu mir und anstatt 218 Euro OTTICANET bezahlt mit 196 Euro zurück . Das ist sehr unprofessionell und überhaupt nicht empfehlenswert

Risposta del venditore

Hello, we checked and in order to return your glasses back to us you used our FedEx return label. As stated on our web-site, return costs are on Customers' charge. According to our "Returns and refunds policy" the return shipping cost has been withheld from the refund. All the information about shipping cost and return shipping cost are available on our web-site at the following pages: https://www.otticanet.it/en-de/policies/refund-policy https://www.otticanet.it/en-de/pages/faq ------> Returns and refunds----->Who pays for the shipping cost? where it is written "Please note that you will be responsible for the shipping costs", and Customers are responsible for the shipping costs of items. It is the Customer's responsibility to check the condition before placing an order. We are sorry if you expected free return, but as it is indicated on our web-site. We remain at your disposal for any further information. Kind regards Otticanet

10 settembre 2025

Have not received otder

Risposta del venditore

Hello, we checked and Fedex correctly delivered your parcel. We apologize for the long delivery time that has been unexpected and out of our control. US Customs made some unusual random controls on import packages and this caused delays in the deliveries. We promptly sent to Fedex all the documents that they requested to release the package. We ship glasses all over the world since more than 20 years and we have never had so long delivery time. We are sorry for the inconvenience and we assure you that now Customs clearance process is back to normal. We remain at your disposal. Kind regards Otticanet

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Informazioni sull'azienda

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (Utente Attivo)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italia
Partita IVA 02250880024
Tel. +39 015 20479

Categoria: Salute e medicina

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