Otticanet
Recensioni: 1.309

4,7

Calcolato su 434 recensioni negli ultimi 12 mesi

Ultimi 3 mesi: 4,7/5

(su 128 recensioni)

Ultimo mese: 4,8/5

(su 48 recensioni)

Filtra per voto:

5 stelle

1.169

4 stelle

3 stelle

2 stelle

1 stelle

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Prodotti/Servizi

4,9 /5

Ultima recensione: 18 marzo 2025

21 febbraio 2025

Hello, I contacted you and did not receive a response. I ordered glasses with a gold frame and they arrived in silver. It is a gift and not for me. What should I do!!

21 febbraio 2025

Very bad !!! I still not received my sunglasses until now!!! More than a month

4 febbraio 2025

Incredible that after 15 days of waiting, the glasses arrive scratched as well

16 gennaio 2025

BUYERS BEWARE - I purchased Christian Dior sunglasses for close to AUD$700 (EUR €400) from Otticanet as a gift for my wife. After only a few wears and despite taking great care with the sunglasses, the gold hardware fell out of one of the arms. My wife contacted Otticanet to request a repair or replacement. The company is refusing to replace the sunglasses and is instead insisting I pay AUD$28 for them to ship a replacement pair of arms to me and for me to then contact my local Optician and arrange the repair myself. Suggesting I pay for shipping costs as well as any repair costs myself for faulty goods is against my rights as an Australian consumer. I have quoted my rights as per the ACCC website on multiple occasions and the company has continued to ignore this. It has now been nearly a month with no resolution and no responsibility taken by Otticanet. Their customer service is absolutely terrible.

15 gennaio 2025

poor customer service waited over one month to have my glasses dhipped and still waititing to receive them

4 gennaio 2025

Horrible experience. You can’t call and talk to a real person

14 dicembre 2024

me enviaron un producto diferente al ofertado en la web

13 dicembre 2024

I was sent the wrong item. I am trying to return the item and no one will answer my calls and the website return page doesn’t exist. I should not have to pay for a return label for your mistake. I want to speak to a manager asap before I submit an official BBB complaint.

12 novembre 2024

The sunglasses are inclined I want to send it back

6 novembre 2024

I was disappointed because the picture showed the sunglasses with the arms on them so I thought that was what they were they were for my Granddaughters birthday so was disappointed when opened the box.

29 settembre 2024

Sunglasses did not arrive!

Risposta del venditore

Hello Anne Katrin, we are sorry but the model you like is sold out, so we can't order another item. For this reason, we have already refunded your payment and canceled your order. We hope you can find another model on our web-site. We remain at your disposal. Kind regards Otticanet

1 agosto 2024

Glasses appear to be used, had fingerprints on lenses and what I think is sweat marks on the bridge.

Risposta del venditore

Hello Will, We are sorry for the inconvenience. It's very strange as the glasses come directly from the manufacturer. Moreover, all our employees use gloves to handle the glasses. Your parcel could have been opened and inspected by Customs and Customs workers may have touched them. It would be nice if you could wash your glasses with water and mild soap. We remain at your disposal. Yours Otticanet

25 giugno 2024

I was late and I had a wedding and you were very bad

Risposta del venditore

Hello Saad, we checked your shipment. We shipped your glasses with Fedex with the fastest shipping service. You placed the order on June 18th, and we shipped it the same day, sending you the tracking number by email. The courier tried to deliver your parcel promptly, but at the address you gave us no one was available to receive the package. After that we contacted Fedex and they immediately delivered your glasses, the day after. We are sorry that you had to wait for your package, but for a speedy delivery it is really important to keep monitored the shipment and to indicate an address where someone can always receive the package. We remain at your disposal. Yours Otticanet

23 aprile 2024

I don't recommend buying glasses from them. For the sake of their advertising, they take out an original cloth napkin to wipe the glasses, and put a napkin with an advertisement for their website.

Risposta del venditore

Hello Evgeniya, all our products are authentic and brand new. We sell them with the official packaging and accessories provided by the official manufacturer. Dolce & Gabbana cleaning cloth was provided with the old models only. New models come with the fabric pouch only, as in your case. We remain at your disposal. Kind regards Otticanet

2 aprile 2024

Glasses came with one arm bent out of shape, without the same brand case and no reply to 4 emails

Risposta del venditore

Hello David, we are sorry for the inconvenience. Due to jumps in temperature, the material of the glasses can move. This often happens on acetate frames. It is easy to fix bringing them to a local optician that will regulate them directly on your face. We are sorry for having sent you the wrong case. As soon as you reported this, we immediately sent you the correct one on our charge. We remain at your disposal. Yours Otticanet

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Stato certificato: VALIDO

Recensioni in mediazione: 1

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Informazioni sull'azienda

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (Utente Attivo)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italia
Partita IVA 02250880024
Tel. +39 015 20479

Categoria: Salute e medicina

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Otticanet Recensioni: 1.309

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Otticanet
Recensioni: 1.309