Otticanet
Recensioni: 1.035

4,7

Calcolato su 419 recensioni negli ultimi 12 mesi

Ultimi 3 mesi: 4,8/5

(su 102 recensioni)

Ultimo mese: 4,7/5

(su 33 recensioni)

Filtra per voto:

5 stelle

925

4 stelle

3 stelle

2 stelle

1 stelle

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Altri indicatori

Prodotti/Servizi

4,9 /5

Ultima recensione: 25 luglio 2024

15 luglio 2024

I haven't received my sunglasses yet!! Where are they??

3 giugno 2024

didn’t received it

Risposta del venditore

Hello Fernando, as soon as you reported this, we immediately contacted the courier and we opened a claim with them. They made their investigations and the result was that your parcel was correctly delivered at your address. We remain at your disposal. Kind regards Otticanet

26 maggio 2024

Otticanet sent me the wrong size. I ordered 51 but got the 53. So now I have asked them to fix that and arrange so I get what I ordered. I have not gotten any response to my request yet, and it’s been close to a week now. Beside the size-issue, I found the frame I was looking for, price was good and preparing with prescription lenses and shipping was super quick! (FedEx failed on their end with the delivery but can’t blame Otticanet too much for that)

Risposta del venditore

Hello Per-Johan, we are happy to know that you appreciate our good prices, prescription lenses, and our fast shipping service. We are sorry that you received the bigger size instead of the smaller one. Unfortunately the size you wanted was no longer in production. For this reason we refunded your payment immediately. We really hope that this issue hasn't compromised your trust in our services and we wish to meet you again on Otticanet soon! Kind regards Otticanet

15 aprile 2024

The shipment arrived damaged from abroad, and this is dangerous because it can be broken. The glasses are open and have dust on them, and the cardboard is not new. I expect my last dealings with you.

Risposta del venditore

Hello Mohammed, We are sorry for the inconvenience. First of all we assure you that all our glasses are brand new, we order them from the official manufacturers and they come directly from them. It's very strange as we always ship all our glasses with appropriate packaging in order to avoid any damage. When we shipped your parcel, it was in perfect condition. Probably it has been damaged on its way to you. Please consider that your parcel could have been opened and inspected by Customs and Customs workers could have touched your glasses. It would be nice if you could wash your glasses with water and mild soap or remove the dust with the cleaning cloth provided. We remain at your disposal for any further information. Kind regards Otticanet

4 marzo 2024

I purchased sunglass.howover, I received it without wiper.

Risposta del venditore

Hello Abdullah, We checked and this model comes just with the fabric pouch and not with the cleaning cloth. The Official Manufacturer does not provide any cleaning cloth for the Giorgio Armani - AR 8171. To clean your glasses you can use the microfiber pouch. We remain at your disposal. Kind regards Otticanet

9 febbraio 2024

Unfortunately, I never got my package.

Risposta del venditore

Hello Vanessa, We ship all our packages with international couriers. Unfortunately, something went wrong on the way to you. We are sorry for the inconvenience which was beyond our control. After investigating with the courier we immediately sent you a new pair of glasses on our charge. We hope to meet you on Otticanet. Kind regards Otticanet

23 agosto 2023

Glasses were delivered very quickly, but the picture was different to the delivered glasses, which was disappointing

Risposta del venditore

Hello Michael, We are happy to know that you appreciate our fast shipping service. Pictures on our web-site are provided directly by the Official Manufactures and we cannot modify them. We usually suggest to our Customers to open the pictures by clicking on each photo in order to check the products and their details, so that everything is clear. Moreover the color description "BLACK ORANGE/VIOLET" mentions the orange rim you do not like. As you did not like your glasses you returned them and we refunded your payment. We hope to see you again on Otticanet. Kind regards Otticanet

13 agosto 2023

Schnelle Lieferung aber leider war das Brillengestell komplett verzogen,. Icj war auf das Festell angewiesen, so dass eine Rückgabe zu lange gedauert hätte. Der aootiker wird nun formen müssen und ich hoffe, dass es eine Originalbrille ist. Meine anderen Dior Etoile hatten nie so ein Problem.

Risposta del venditore

Hello Nicolette, we are sorry for the inconvenience. Due to jumps in temperature, the material of the glasses can move. This often happens on acetate frames. It is easy to fix bringing them to a local optician that will regulate them directly on your face. As soon as you reported this, we immediately contacted you in order to help you. We remain at your disposal. Yours Otticanet

13 luglio 2023

My return experience was not great, I could not fill up the form online, and also had to pay 12€ to return for an item that didn’t suit me. Not the best customer experience.

Risposta del venditore

Hello Tatiana, we are sorry that you could not fill up the return form. We did it for you immediately after you contacted us. Regarding the return costs, according to our return policy they are on customers' charge. We remain at your disposal. Kind regards Otticanet

16 febbraio 2023

Order arrived very quickly, even though travelling from the EU to UK. Unfortunately, they sent the wrong item - same glasses, wrong colour. The customer support phone number on the website was not answered, but response to email within a couple of hours. Finally arranged to return the wrong item, which took multiple emails, but they refused to send out the correct item until the wrong one was returned (as other retailers would do). The correct pair finally arrived a week late, and they did not offer to refund the extra payment made for priority shipping. This meant it missed the date required for being given as a gift. Overall, poor experience, would not order from again.

8 novembre 2022

I was disappointed with the experience as I was asked if I wanted to switch to another model that was in stock, and was provided with a URL. The picture I viewed upon opening the link was another white pair so I said it's fine to switch. However, I received a bright green pair. Upon checking the url again it appears they were a little pic at the bottom of the page. I'm not sure why I wasn't sent a link that took me directly to the specific product page of the green model

Risposta del venditore

Hello, we are sorry for the misunderstanding. In our email we specified that the only colour in stock was the green/blue. We provided the link to the page of that model, where you could find all the colours including the green/blue. If you are not happy with the glasses you received, you can return them for an exchange or a refund. We have already sent you an email with the link to our return form. Kind regards Otticanet

5 ottobre 2022

Good morning. I am very sorry to say that I am not happy at all with your service. When I opened the RAy Ban Shooter sunglass box, I found one glass loose and is about to fall down. Luckily, I saw it and caught immediately otherwise that one glass would have fallen down and broken. You have mentioned that its cost is SAR 415, but I paid almost SAR 620 for it and see what happened. That's why I said that I am not happy.

26 luglio 2022

I want to exchange a pair of porche sunglasses that i ordered in a size to small. But i cant return them! When i went online to register the return it said i would get a shipping label and pickup with Fedex 18 of july. But nothing happened. I did not get a label and no Fedex came. I tried to register the return one more time and got "return not accepted". So i tried to contact you on mail 22 of july. Still waiting! The first pair i ordered was sent the next day. The second pair i ordered 14 of july. Now its 26, and nothing has happened? I hope you can help me with this soon

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Ultima recensione: ieri

Stato certificato: VALIDO

Recensioni in mediazione: 0

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Informazioni sull'azienda

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (Utente Attivo)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italia
Partita IVA 02250880024
Tel. +39 015 20479

Categoria: Salute e medicina

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Otticanet
Recensioni: 1.035