Otticanet
recensioni:

Calcolato su - recensioni negli ultimi 12 mesi

Ultimi 3 mesi: -/5

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Ultimo mese: -/5

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Filtra per voto:

5 stelle

1.514

4 stelle

3 stelle

2 stelle

1 stelle

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Prodotti/Servizi

4,9 /5

Ultima recensione: -

Criterio di ordinamento: la più recente.
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3 marzo 2026

Why I need to pay additional taxes with FEDEX in Mexico ?

Risposta del venditore

Hello, Orders shipped to extra EU countries do not include VAT and this is why you have been asked to pay for import duties and fees once the parcel reached your location. Please note that import taxes and duties do not depend on us but on your Customs as you ordered from a European Union country. All this information are available on our web-site at our SALES CONDITIONS and FAQ pages. We remain at your disposal for any further questions. Kind regards Otticanet

24 luglio 2025

Delivery deadlines were not met

Risposta del venditore

Hello, we are sorry about your review. We checked and Fedex correctly delivered your parcel. We apologize for the long delivery time that has been unexpected and out of our control. US Customs made some unusual random controls on import packages and this caused delays in the deliveries. We promptly sent to Fedex all the documents that they requested to release the package. We ship glasses all over the world since more than 20 years and we have never had so long delivery time. We are sorry for the inconvenience and we assure you that now Customs clearance process is back to normal. We remain at your disposal. Kind regards Otticanet

10 luglio 2025

World class customer service! But the replacement arms I received, don't't look at all like the arms that broke on Garrett Leicht Markus frames I purchased. So I am back to a brand new pair of glasses with 2 temple tips cracked because the replacement arms I received don't look at all like what's even on the picture of the glasses I purchased. Never in my life had I had arms on a glasses break or ever have to shell out hundreds more on replacement arms that don't match or even look like what's in the photo of the glasses on stock photos of the Markus frames. Unbelievable.

24 aprile 2025

A fairly good experience, but shipping and delivering the order takes a long time.

Risposta del venditore

Hello, we are happy to know that you appreciate the experience on Otticanet. On our web-site all the "In stock, and ready to ship" or "Only 1 left. Order soon!" labeled products are in stock. We order all out of stock items to the official suppliers, that's why we provided you with a new estimated shipping date. In your case, we had to wait for the arrival of your glasses from the official manufacturer and after that we promptly shipped them to you. We hope to meet you again on our website and we remain at your disposal. Kind regards Otticanet

7 marzo 2025

Still I didn’t receive my purchase . My order was on 16/02 . My order # OT-3959

Risposta del venditore

Hello We dispatched your order according to the provided waiting time. The delivery took longer than expected because Fedex asked you additional information to deliver the goods. After you provided the datas to Fedex, they promptly delivered your parcel. We remain at your disposal. Kind regards Otticanet

13 gennaio 2025

i should of been told at time of purchase that the item was not in stock. needing to wait and extra couple of weeks to be delivered. i would of just purchased them locally for the extra $30 and not wait as long

25 dicembre 2024

everything was amazing the process the product i knew what to buy i worked in eyewear store for years but my experience fell short when Fedex asked me to pay 60 $ for clearance which that was Clearfield beforehand that everything was perfect will buy again from the site

3 dicembre 2024

Unfortunately, the shipment has not arrived yet, and FedEx's handling is extremely bad. We would like you to change the carrier for you. Thank you.

25 settembre 2024

I ordered sunglasses and although i loved them in the picture it did not state that they were childrens glasses. They are too small and i will be sending them back. I really wish there was the same style in adults.

9 agosto 2024

The price was higher than expected, the customer service they are professional

16 luglio 2024

Sizes options either not clear or not existed. I like the quality of Rayban.

Risposta del venditore

Hello Fahad, We are happy to know that you appreciate our glasses quality. If the Official Manufactures produce a model in different sizes, on our web-site you can find a scroll-down menu under each model and you may choose the size that suits you better. We are sorry if you think that it is not clear, all the information is available on our web-site. However we took note of your suggestions and we will report them to our It team in order to improve our web-site and the purchase experience. We remain at your disposal for any further information. Yours Otticanet

7 aprile 2023

تجربة جيدة، المزقع يحتاج لاضافة خيارات اكثر للعرض كعرض كامل النظارات الخاصة بالرجال

Risposta del venditore

Hello, we are sorry for the inconvenience. First of all we assure you that all our glasses are authentic and brand new, according to the manufacturers' quality control. Please consider that brand new glasses normally make some noise when you open and close the arms, as the acetate layers are new. We usually recommend to clean your glasses with water at room temperature and mild soap and to keep the glasses safe in their own case. After you wash your glasses and use them for a certain timeframe, they should not make any noise. We remain at your disposal. Kind regards Otticanet

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Informazioni sull'azienda

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (Utente Attivo)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italia
Partita IVA 02250880024
Tel. +39 015 20479

Categoria: Salute e medicina

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