ParmaShop
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Beregnet på - anmeldelser i de seneste 12 måneder

Seneste 3 måneder: -/5

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Sidste måned: -/5

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Produkter/Tjenester

4,9 /5

Esperienza acquisto

4,9 /5

Sistema pagamento

5,0 /5

Modalità consegna

4,6 /5

ebay (4)

5,0 /5

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25 juli 2022

I don't typically write reviews but I want others to be aware of my experience. I read so many great comments about the excellent service and quick delivery that I decided to order this cheese for my husband's birthday. It was suppose to arrive 3 days before his birthday (July 2) but it never showed nor was I notified of the delay. So I emailed the company and heard Chiara who told me a week later the hold up was "operational delays", if my package cannot be located "you will get a full refund or a new shipment". The cheese arrived 2 weeks late. You could see that the fat had solidified after sitting in the warm temps for so long. Chiara told me the "product has arrived, and it has arrived perfectly" therefore I could not get a full refund or replacement. Chiara always responded quickly and refunded $10, however I was sorely disappointed and frustrated in their responsibility of delivering a great product in an efficient time.

Sælgers svar

Dear Customer, we thank you for sharing your experience, in spite of the 1 star-feedback that, unfortunately, does not fully consider the objectivity of facts - and it is a pity, in general, when customers "don't typically write reviews" but only report bad aspects of any experience. As our Customer Service already wrote you, we many times apologized for the delay, which was caused by operations at the Customs. This is a process that has to be considered when a customer imports into e non-EU country, and this process delayed your delivery. As the estimated delivery date was not respected, we issued a partial refund. We further confirm that the pictures you sent to our Customer Service showed a good cheese. We would never assert that the cheese is good and safe to eat if it is not. We can understand your disappointment as the gift arrived late for the occasion. As per our conditions, any Customer can apply the Right of Withdrawal: any customer can withdraw from the contract by returning the product and obtain an immediate full refund, as the Customer Service reminded you privately. The full refund was not issued as we never received this order back.

Dette svar kan være genereret ved hjælp af AI

25 juli 2022

I've been looking for this cheese for a long time I ordered it and received it super fast loved the surprise gift.

25 juli 2022

Compré por segunda vez en PARMASHOP luego de la excelente experiencia de la primera compra. Lo único y es una opinión personal, me gustó más el Parmesano de 48 meses de las Vacas Rosas que el Parmesano q compré ahora a pesar de tener 7 años de añejamiento. Es raro pero así fue. Sin embargo igualmente está muy rico.

25 juli 2022

great quality products and customer service!

20 juli 2022

Hervorragender Service ,Höfliche und zuvorkommende Kundenberatung. Ware bestens verpackt mit Kühlpacks in der Styroporbox geliefert. Beste Qualität der Ware und wunderbarer Geschmack. Werde ich wieder einkaufen und weiter empfehlen. 5 absolut verdiente Sterne

20 juli 2022

Tutto fantastico è buonissimo! Come sempre, bravissimi.

19 juli 2022

Have been ordering for the last 10 years and products are always fabulous and delivery timely

19 juli 2022

Personale qualificato, prodotti eccellenti!! Consegna molto veloce, consiglio vivamente!!

18 juli 2022

Mille Grazie! I love your Ortolina! I lived in Italy 30 years ago in Livorno. My wonderful friend Rita Gherardini taught me how to cook Italian recipes! Over the years, I have ordered Ortolina, when I can afford to. Perfect sauce for pasta and Pecorino Romana! Thank you so much! Sincerely Susan McMahan

18 juli 2022

Spoke on the telephone very nice people service first class have arrived within two days of being dispatched in perfect condition thank you very much

18 juli 2022

I have nothing but the best to say about Ombretta and Chiara. I have ordering from the Parmashop for more than /- 20 years now!

11 juli 2022

Excellent excellent excellent product and customer service. Love it

11 juli 2022

perfetto come sempre.. AAAAAAAAAAAA

11 juli 2022

comme d'habitude, des produits extra!!!!

11 juli 2022

The service was excellent. Delivery was very quick. Packaging perfect.

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ParmaShop (Bruger Aktiveret)
Strada Traversante San Leonardo, 13/A
43122 Parma (Parma)
Italy
Momsnummer 02445370345
Tel. +39 0521 784831

Kategori: Alimentari e bevande

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