Vistaexpert
avis:

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5 étoiles

2 187

4 étoiles

226

3 étoiles

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1 étoiles

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Autres indicateurs

Produits/Services

4,9 /5

Qualità/prezzo

4,7 /5

Semplicità/chiarezza

4,7 /5

Servizi pagamento

4,8 /5

Spedizione

4,7 /5

Packaging

4,7 /5

Servizio clienti

4,7 /5

ebay (17 437)

5,0 /5

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22 septembre 2025

Parfait, verres conforme et prix et liv dans les delais

21 septembre 2025

I was excited to order these glasses and reached out with a pre-purchase question regarding potential additional/customs fees. While the response I received confirmed the color I asked about, it did not address my question about extra costs. Because of that omission, I assumed there would be no additional fees. When the order arrived in the U.S., I was surprised with an unexpected $45 in tariffs/customs charges. I followed up with the company to share my concern, but the reply I received felt somewhat curt and not especially customer-friendly. Rather than acknowledging the gap in communication, I was told that failure to respond did not constitute confirmation of the absence of such costs. While I understand the technical point, it would have been much more helpful to receive a direct answer or a link to shipping/customs information at the outset. Clear and proactive communication goes a long way toward building trust, and I believe this is an area where the customer experience could be improved. On a positive note, I do appreciate the authenticity of the glasses. My order arrived in good condition, within a reasonable time frame, and outside of the communication issue, I am pleased with my purchase.

Réponse du vendeur

Dear Wendy, thank you for sharing your experience and for appreciating the authenticity of our glasses. We are glad that your order arrived in good condition and within the expected timeframe. We are sorry to hear that our initial communication was not sufficiently clear regarding possible customs duties. Please be assured that there was no intention to cause confusion or provide misleading information. We always strive to provide clear information about additional costs, including any customs duties: this information is available both on our dedicated shipping page and in the product details. We hope this clarifies any doubts and thank you again for your feedback. We remain at your disposal for any further information. Best regards, Vistaexpert Customer Service Team

21 septembre 2025

Ottima esperienza d’acquisto, semplice e veloce. Ma soprattutto spedizione velocissima. Ottimo !!!

21 septembre 2025

Très beau site, très bon suivi des mises à jour tous les jours sur la livraison envoi rapide et très bon produit

19 septembre 2025

Todo perfecto, las gafas son originales. Muy recomendable.

19 septembre 2025

Shopping fantastico come sempre! Spedizione veloce e prodotto conforme e originale.

18 septembre 2025

Loads of items at very competitive prices an easy site to navigate through an easy and hassle free purchase from vistaexpert would certainly recommend and will use again in the future

18 septembre 2025

Bon prix, livraison en 4 jours.

18 septembre 2025

Bon, merci

18 septembre 2025

Good product, faster delivery

17 septembre 2025

Me gusta pero deben unificar los pagos con UPS.

Réponse du vendeur

Dear Gisela, thank you for your feedback! Since your order is being shipped from the United States, any customs duties and import taxes are not included in the price and must be paid directly by the recipient to the carrier, as stated in our terms and conditions for extra-EU shipments. We hope this clarifies any doubts and remain at your disposal for any further information. Best regards, Vistaexpert Customer Care Team

17 septembre 2025

Tutto perfetto! Occhiali impeccabili. Super veloce la consegna! Sono anni che aquisto Occhiali da loro. Top.

17 septembre 2025

The order was quick and i got the glasses in few days. It would be even better if you had a fill form for the prescription glasses or a way to upload the prescription. Also it would be great if you added filter for glasses with spring hindges.

16 septembre 2025

Ho fatto una ricerca on line e il vostro sito era quello che offriva un comodo metodo di pagamento, che offriva anche la possibilità di pagare in più rate con un app dedicata, e il prezzo era concorrenziale.

16 septembre 2025

Prodotto conforme alla descrizione e spedizione rapida. Ottimo

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Informations sur l'entreprise

Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.

Vistaexpert (Utilisateur Activé)
Via Pozzillo Zona Industriale Ponteselice Consorzio So.co.mer
81100 Caserta (Caserta)
Italy
Numéro de TVA 02964400614

Catégorie: Salute e medicina

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