I am satisfied with your service and with my purchase on your website. However, I have a complaint regarding the shipping method. FedEx, UPS, and DHL are reliable and fast courier companies, but the problem is their constant initiation of customs clearance procedures in order to charge additional fees, which often exceed the actual customs duty.
Because of this, for the item I purchased on your website, in addition to the shipping fee I paid to you, FedEx charged me an additional €110, while the actual customs duty itself was minimal compared to their service fee. In total, FedEx ended up costing me around €150.
You really need to offer an alternative shipping option. It is unreasonable that a shipment from Italy to Serbia results in such high costs. Very often, items ordered from the United States have no additional charges beyond those shown on the website.