Otticanet
reviews:

star-rating
-
/5
Calculated on - reviews in the last 12 months
 
Last 3 months: -/5  
(out of - reviews)
Last month: -/5  
(out of - reviews)

Filter by rating:

1,580
97
15
31
97
Other indicators
Products/Services
4.9 /5
Last review: -
Sorting criterion: most recent.
The list does not include the reviews in mediation. Discover more
star-rating
2
/5
27 August 2026
I already send an email to support@otticanet.com My name is Indiana Ramirez Grant. I haven’t received my Tom Ford Sunglasses!!! I really want them if they can’t come to me these days :( I will Prefer a full Refund . Cause I don’t know why they never come to me . And I purchased them many many days ago for $371 Thanks and please help
star-rating
1
/5
27 August 2026
Haven’t received item. Over a week late
star-rating
5
/5
24 August 2026
My experience entailed great customer service, timely delivery, and receipt of product as described.
star-rating
5
/5
24 August 2026
Excellent! Easy to find what I wanted. Products display are fulsome and easy to review. Service is expeditious and if there is a back order they post a clear time line that they stick to. Super incredible value and selection of high end sunglasses/glasses. Love this online store!
star-rating
5
/5
21 August 2026
Amazing price and customer service!
star-rating
2
/5
20 August 2026
Sul prodotto c’era un prezzo iniziale 300€ poi al pagamento sono diventati 360€ indicate due giorni per la spedizione e per una settimana non si è capito quando sarebbe arrivato il prodotto poi dopo 10giorni e’ arrivato
star-rating
5
/5
20 August 2026
Dovevo sostituire le mie lenti agli occhiali da ciclismo Salice. Sono stato seguito dalla signora Alessandra, nonostante l'importo molto basso dell'acquisto ho ricevuto la massima attenzione e disponibilità. Mi hanno avvisato che la spedizione avveniva con anticipo rispetto a quanto indicato in fase di acquisto e si sono resi disponibili anche al cambio di indirizzo nonostante la merce fosse già spedita. Veramente molto bravi. SUPER consigliato.
star-rating
5
/5
18 August 2026
Tutto benissimo, occhiale arrivato in fretta e servizio clientela impeccabile.
star-rating
5
/5
17 August 2026
Esperienza positiva ottimo prezzo e spedizione veloce e imballata con cura.
star-rating
2
/5
14 August 2026
First time I ordered with this company, it took about 2 months for the shipment to arrive (about triple what was promised) and then they shipped a wrong pair of glasses! I tried again a year later and there it worked, but they messed up the customs (after you already paid for the product, they send you an Email asking for more money for handling of customs, for me it was CHF 20.-). But even though I paid them CHF 20.-, I still received an invoice from FedEx for customs of CHF 60.- So all in all, I wonder, how they can still be in business. They don't seem to be doing things right.
star-rating
5
/5
13 August 2026
Great customer service! Glasses what I expected.
star-rating
1
/5
12 August 2026
Cartier Frame was delivered to someone else as per Fedex Photo. No signature was required. Still waiting on my refund!
star-rating
5
/5
6 August 2026
E' stata la prima volta che mi sono rivolto a Voi per sostituire parti di un occhiale Safilo che un negozio ha tergiversato a sostituire. Il Vs. aiuto mi ha aiutato a spendere meno denaro e a riacquistare le funzionalità che non avevo piu'. Grazie e Buona serata
star-rating
5
/5
6 August 2026
God bless the team at otticanet! They quite literally walked me through every step. I had quite a lot of questions for the team and they were very good on replying. Customer service is good and the glasses are great. so good in fact I’ve already placed another order to get my wife a new pair as well. 100% authentic, 100% would recommend.
star-rating
1
/5
6 August 2026
My experience has been horrible. I received the sunglasses and was not the right fit for my face. I then sent them back for a refund. It has been a month or more now that I have not received my refund. I am being told there was scratches on the lenses which is bizarre to me as I opened the box tried on and then put back to return. I am extremely frustrated on the process .

Transparency with Feedaty

Bollino Feedaty
Last review:
Subscription status: ACTIVE
Reviews in mediation:

View how reviews evolve over time

Verified reviews
Check the ratings
Discover the reviews

Company information

Since 2003 we have stood for expertise and professionalism in the Eyewear industry. The web has radically evolved in the past 20 years, and Otticanet was able to seize the challenge and constantly evolve, effectively becoming a key player in the European and global Eyewear panorama. Otticanet is leader in the sunglasses and eyeglasses sale and is a proud partner of all the industry majors. These partnerships allow our Customers to enjoy the models from all the most renowned fashion houses, along with the most valued sport brands and the most interesting emerging brands in the international scenery. Being one of the world leaders in the Luxury and High-end Eyewear industry is a success we are extremely proud of and that we wish to share.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT Number 02250880024
Tel. +39 015 20479