Otticanet
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/5
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4.9 /5
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star-rating
3
/5
7 mai 2026
I really love the brand and have been ordering from the brand for over 10 years now. The only issue that I have is that when things change or when their delays on a product rather than reaching out first and telling the client nine times out of 10, the client has to reach out to get updates on their orders. If you're able to take care of that. Everything else would have been awesome even though my order was late. If you would have just kept communication open I would have been okay but having my order be more than 2 weeks late and no communication until after I responded to you makes it feel less great
star-rating
2
/5
4 mai 2026
The description colour for the sunglasses I wanted was the same for 2 of the items! I didn’t get the shade I wanted and the returns policy is extremely difficult. I needed the sunglasses for my trip so I’m stuck with ones I don’t love. I’m disappointed
star-rating
1
/5
4 mai 2026
Worst experience of my life. My package have not been delivered yet even though I placed my order on 04/18. Today is 05/04 and I still don’t have my order. My package is on clearance delay and otticanet has done nothing but say they don’t have control over how long fedex takes to deliver their packages. That’s completely unacceptable when the website says they are located in the USA. At this point I don’t even want the sunglasses anymore and will want a refund on their end. Took me forever to get a reply of their customer service as well. Do not purchase from this store.
star-rating
1
/5
4 mai 2026
My sunglasses never arrived, apparently, just lost money and time.
star-rating
1
/5
4 mai 2026
Otticanet.com advertises as a U.S… Otticanet.com advertises as a U.S store, however the sunglasses I ordered shipped from Italy to the U.S which caused a customs clearance delay.Otticanet.com needs improvement in terms of their shipping procedures.This is not an efficient way to provide quality customer service.It has been 18 days since I placed my order on Otticanet.com and the item ,still doesn't have a delivery date.Purchasing from Otticanet.com has been a major inconvenience as I have had to call and email FedEx and Otticanet.com several times to inquire about the status of my order and its delivery delay.
star-rating
5
/5
4 mai 2026
Ottimo, tutto perfetto: consulenza, assistenza, prezzo e spedizione
star-rating
1
/5
4 mai 2026
Horrible , I placed my order on April 19th , today is may 4th and I still haven’t receive it
star-rating
1
/5
4 mai 2026
Good Morning: Please know that I am EXTREMELY DISAPPOINTED to be still waiting for my purchased item. I’ve ordered items from different parts of the world and it’s NEVER taken this long to receive the item. PLEASE ASSIST with me receiving my purchase!!!!
star-rating
5
/5
29 avril 2026
Was really Impressed by the quality of the product. Authentic item as far as I can tell and in perfect condition. Found the shipping process really quick too
star-rating
5
/5
28 avril 2026
The Cartier sunglasses were excellent. Looked much better in hand. Received the glasses in a couple of weeks because they were shipped internationally. Also got them for a great price.
star-rating
1
/5
24 avril 2026
I still have not received my glasses. Otticanet states they have been in touch with FedEx, and FedEx claims it is still not released from customs. It's been almost two months since my purchase.
star-rating
5
/5
23 avril 2026
Everything smooth and easy ! Fast delivery ! Thank you
star-rating
5
/5
21 avril 2026
Fast shipping and excellent packaging
star-rating
5
/5
21 avril 2026
Would highly recommend this company the customer service was fantastic when I had a question to ask. Super fast delivery and the item received is 10/10.
star-rating
5
/5
18 avril 2026
My second purchase from Otticanet. Great product choices. Authentic. Priced better than others. Speedy international shipping.

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Company information

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT Number 02250880024
Tel. +39 015 20479