Corazza.space
avis:

Ho acquistato un paio di scarpe Flower Mountain e tutto è andato liscio. Grazie

Ottimo il prodotto, rapida e precisa la consegna.

Soddisfatta sia dell’acquisto che assistenza e consegna

acquisto spesso da corazza e mi piace molto farlo, il motivo è semplice: serietà e prodotti che arrivano subito.

Ho acquistato un paio di sneakers, ma sfortunatamente non mi andava bene la misura,ho contattato l'azienda e sono stata subito assistita. Personale molto gentile e pronto a soddisfare il cliente. Il mio consiglio per quanto riguarda la misura di sneakers prendete una taglia in più.

Ich habe im Online Shop bestellt und bin sehr zufrieden! Der Artikel kam pünktlich an und die Qualität ist super. Gerne wieder.

Servizio eccellente!!! Sono una garanzia, Grazie!!!!

Il servizio corriere BRT ancora ad oggi non ha consegnato quanto acquistato e andati nelle sedi dei corrieri pare che l’articolo acquistato manchi completamente.

Ottima esperienza. Prodotto conforme. Spedizione celere. Consiglio!

perienza fantastica! ⭐⭐⭐⭐⭐ Avevo acquistato un paio di scarpe che purtroppo ho dovuto rendere, ma sono rimasta davvero colpita dalla velocità e dalla professionalità di Corazza. Ho chiesto il reso la domenica pomeriggio, il lunedì avevano già mandato il corriere e dopo appena 3/4 giorni avevo già ricevuto il rimborso! Servizio impeccabile , grande serietà e attenzione al cliente. Complimenti , esperienza super positiva nonostante il reso.

Esperienza positivissima! Disponibili e puntualissimi! Consiglio fortemente. Grazie di tutto.

Precisione e velocità. tutto perfetto

Negozio e personale strepitoso: cortesia,professionalità,affabilità ed educazione. Prodotti eccellenti di altissima qualità.

I originally left Corazza.space a 2 star review after they had asked me to review them despite not even having shipped the product I purchased yet. I am now updating it to a 1 star review after the interactions I had with their customer service. Here's the story: Corazza eventually shipped the item on September 10th (that's when the shipping label was made) and never bothered to a shipment notification or tracking information. They only reached out via email after I had left my initial review asking me to change it on account of them having shipped my item. Of course, in this email, they didn't even bother to provide the tracking information until I asked for it. They then provided me with a tracking number for BRT. This was on September 17th. Inputting the tracking information into BRT's website I saw something odd: the package had apparently already been attempted to be delivered, but it was still in Italy (I live in Canada) and was now sitting in their warehouse. I contacted customer service again asking for more information as to what the status of my shipment was. I was ignored. They then emailed me several days later to inform me that the package could not be delivered because there were duties and custom fees associated with the package that had not been paid, and sternly told me that it was my responsibility to pay them. I have no issue paying these fees, but no notification of the fees or any way to pay them was ever provided for me. No email, no web portal link, no phone call, nothing. They then asked me if I would like to have the package returned to them for a refund, and that if I did, they would subtract not only the original shipping cost, but also the CUSTOMS AND DUTY FEES from the total amount refunded. This obviously makes no sense as if they had paid the customs fees for me, I would have already had my package, so why would they charge me for fees that were never paid? This is highly immoral if not straight up illegal. I asked them to refund my purchase and strongly suggested they refund the full amount or I would contact my bank. It was after this request that they magically found a *second* tracking number, this one for UPS, BRT's courier partner. They provided this tracking number for me and suggested I use UPS's portal to pay the custom and duty fees. Now here's the kicker. After inputting the tracking number on the UPS website, I discovered that the first delivery attempt was made on SEPTEMBER 14th. THREE DAYS BEFORE THEY PROVIDED ME WITH THE INITIAL TRACKING INFORMATION. I asked them why they waited so long to give me the UPS tracking information. Their response offered no satisfactory explanation; they simply repeated information I already knew. They then asked again if I wanted to pay the fees and receive the package or have it returned to them. I opted to pay the fees, but had to call UPS to reschedule the delivery as the maximum number of delivery attempts had already been made (4, no notifications from anyone about any of them), which cost more money out of my own pocket. Now there are two possibilities for how this ****storm could possibly have occurred. The first possibility is that Corazza somehow had no idea that BRT's courier partner was UPS. This is extraordinarily hard to believe. The brand is 96 years old, have been online for 10, and certainly would have sent countless shipments to Canada and the United States. To have no knowledge of their own international shipping processes makes no sense. The second possibility, and more likely one then, is that they were privy to all of this information and simply for unfathomable reasons chose not to share any of it with me. In either case, the total lack of professionalism on the part of their customer service is completely unacceptable for an established brand. At no point was I offered any satisfactory explanation or apology for any of the breakdowns in/lack of communication with regards to the status of my shipment. Even at this point I believe based on their communications with me that they believe that they provided me with all of the requisite information in a timely manner and thus any unsatisfactory feelings as a result is entirely on my shoulders. It completely boggles my mind that they believe this qualifies even as the bare minimum standard for customer service. It should go without saying that I will never be purchasing anything from Corazza.space again, and I would strongly urge anyone considering purchasing from their platform to exercise extreme caution, especially if the need should arise to communicate with their customer service, as their level of communication is absolutely abysmal.

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