Collistar
avaliações:

star-rating
-
/5
Calculado em - avaliações nos últimos 12 meses
 
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Produtos/Serviços
4,7 /5
Última avaliação: -
Critério de ordenação: mais recente.
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star-rating
5
/5
5 julho 2026
Schnell Lieferung und wunderschöne Tasche dazu. vielen Dank
star-rating
5
/5
3 julho 2026
El proceso de venta fué rápido y la entrega muy ágil. Los productos son muy buenos, podrían ser más económicos, eso es cierto.
star-rating
1
/5
2 julho 2026
No he recibido todavia mi pedido realizado el 21/06/2026, estoy muy endadada con el servicio
Resposta do vendedor
Dear Customer, we are sorry to hear that you have not received your order yet. As per the conversations you had with our Customer care and according to your tracking number, the parcel has been delivered to the nearest Access Point in order to permit you to recollect it since the delivery attempt at your address was unsuccessful. We remain at your disposal
star-rating
1
/5
25 junho 2026
I have not received the parcel yet.
Resposta do vendedor
Dear Francisco, we kindly inform you that, according to the tracking number we sent the day after you placed the order, the parcel has been delivered to an access point since the deliver attempt at your address was not successful. We are sorry to know that you have not received the order yet, our Customer care contacted you by email. Have a great day!
star-rating
2
/5
25 junho 2026
La qualité des produits : très bonne. Par contre une promotion avec un sac de plage gratuit a commencé le lendemain de ma commande, je pensais pouvoir en profiter. Mais non ! Et livraison par UPS, un cauchemar ! Retard, colis abîmé et pas de livraison à domicile. Tous ces inconvénients justifient la note de deux étoiles, pas les produits qui sont top.
Resposta do vendedor
Dear Customer, Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. With regard to the promotion, we would like to clarify that it was not active at the time your order was placed. For this reason, your purchase was unfortunately not eligible for the promotional offer. Regarding the delivery, your order was dispatched from Italy on 15 June. A delivery attempt was made at your address in Belgium on 17 June; however, as the delivery could not be completed, the parcel was transferred to a designated access point for collection on 18 June, in accordance with the carrier's standard procedure. We appreciate your feedback and hope this information helps clarify the circumstances. Should you require any further assistance, our Customer Care team will be pleased to help
star-rating
4
/5
18 junho 2026
Le site est bon. La réception du colis est plus compliquée. Déplacement pour chercher le colis dont le livreur ne s'est pas donné la peine de chercher le destinataire.
star-rating
1
/5
15 junho 2026
When you order was above €65,00 (body care products) you get a present. But now Collistar tells me that sun products are not include, but is wasn’t mentioned on the website. I’m in contact with Collistar to send my order back, this takes a week all ready
Resposta do vendedor
Dear Debbie, Thank you for sharing your feedback. We would like to clarify that the Body and Sun Care categories are considered separate product categories and are therefore subject to different promotional conditions when applicable. That said, we understand your concerns and would like to reassure you that your case is currently being handled by our Customer Care team. We are committed to providing you with all the necessary assistance and support. We remain at your disposal
star-rating
4
/5
15 junho 2026
Bien. Mais UPS ne livre pas à domicile, malgré ma demande, seulement en point relais !
star-rating
4
/5
13 junho 2026
Todo correcto
star-rating
5
/5
7 junho 2026
Mega Produkt ich liebe es !! 😻
star-rating
5
/5
5 junho 2026
Le fait d’avoir reçu des essais pour ma femme. Et maintenant elle a décider elle aussi de acheter les produits collistar.
star-rating
1
/5
5 junho 2026
I paid but never received what I order . So my money gone and no crème. I send an mail to collistar nobody answered. So my experience is not good at all
Resposta do vendedor
Dear Customer, we are sorry to hear that you have not received your order yet. Accoding to the tracking number and to the emails our customercare sent you, the parcel has been delivered to an Access point in order to permit you to recollect it. We remain at your complete disposal
star-rating
1
/5
30 maio 2026
All I can say is came out with a rash all over my face I wasted my money on this product's
Resposta do vendedor
Dear Customer, we are very sorry to hear about the experience you have described. Our Customer Service team has already contacted you via email and is kindly awaiting your response so that we can further assist you. Please remember that our Customer Service team is always available and happy to help. We look forward to hearing from you soon. Kind regards
star-rating
1
/5
28 maio 2026
Je n'ai reçu aucun mail pour me prévenir de la livraison de mon colis, ni de la part de Collistar ni de la part du transporteur qui était UPS. J'ai du fouiller par mes propres moyens pour savoir que mon colis avait été déposé dans un point relais (que je n'ai pas choisis) depuis déjà une semaine. Je précise que j'avais payé 5,90€ pour être livré chez moi . 5,90€ jeter à la poubelle. Aucun avis de passage, aucun mail, aucun sms. Rien. J'ai envoyé un mail au service client Collistar pour savoir où était mon colis, spoiler alerte : aucune réponse.
Resposta do vendedor
Dear Customer, We are sincerely sorry to learn about your experience and that you did not receive our emails. We would like to clarify that the tracking number was automatically sent via email as soon as your order was shipped. In addition, our Customer Care team replied to your message within a few hours after receiving it, providing all the relevant details regarding the Access Point where the parcel had been deposited following an unsuccessful delivery attempt at the address provided. We fully understand the inconvenience caused and remain constantly available to offer support
star-rating
5
/5
26 maio 2026
Site facile à explorer. Livraison rapide. Produits très bien emballés. Petits Kdo très appréciés

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Bollino Feedaty
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Collistar (Utilizador Ativado)