Asolo
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5 stjerner

4.347

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524

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106

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3 maj 2023

Achat et livraison normale ce qui n'est plus si courant. Je parle de la livraison.

Sælgers svar

Dear customer, thank you for shopping at asolo.com and taking the time to review our service. From your review we cannot understand what went wrong and so our customer service will soon contact you in order to better know :) With kind regards, Asolo Team.

3 maj 2023

Had mine resoled and they came back excellent…. Only criticism is of the process which isn’t very clear and easy to use. Not all transport costs are readily available with communication n confirmation from asolo.

3 maj 2023

Prodotto come da aspettative. Consegna nei tempi previsti. Soddisfatto

2 maj 2023

Le produit est conforme aux attentes et la livraison a été très rapide

2 maj 2023

Customer service was fantastic. Responded quickly to questions. Had boots resoled and the boots looked brand new when returned.

2 maj 2023

Well I was not happy about having to resole my new boots. Still a little disappointed but after seeing my new resoled boots I’m glad I sent them in cause you did a Great job repairing them. I love those boots and the way they fit. Just wanted to say thank you. I’m still a Asolo fan!! Stay great my friends!!!! Maybe you will send me a free Asolo shirt xl . Have a great day and thank you again!!

1 maj 2023

Service au top pour le ressemelage de mes chaussures de rando : j'ai récupéré des chaussures comme neuves !!.... Merci à toute cette équipe !! Je recommande vivement ce service. J'ai une nouvelle paire à acheter pour femme, et ça sera des ASOLO !!

1 maj 2023

This was one of the best experiences I have ever had! Superb communication, pick up and delivery, and the finished product was way better than anticipated. I will recommend and only wear a Asolo Boots.

28 april 2023

Très bonne prise en charge de la demande avec des explications claires. Clarté au niveau du prix également qui n' est pas exorbitant compte tenu de la qualité de la rénovation. Les chaussures ont été retournées au bout de 10 jours. Les chaussures sont comme neuves: la peau retournée a été nettoyée, semelles remplacées (demande d' origine) , semelles intérieures également, lacets neufs !! Reparties pour de nouvelles randonnées en montagne !! Je recommande absolument !!

25 april 2023

I have bought a pair of asolo hiking shoes a little over 4 years ago. They are my favorite shoes bu far. I have worn them in all my hikes, ran in the mountains and quite often wore them in town. They look great, they keep me dry when it rains or snows. After 4 years their soles got worn down, and it turns out you can get them resoled, which I did. And now I basically have a new pair of shoes, which I intend to wear until they fall apart completely :)

25 april 2023

I requested resoling services and Asolo handled my request in a quick, easy manner. When I had questions, they answered via email timely and friendly. Would recommend resoling to anyone with Asolo hiking boots.

25 april 2023

I am trying to return these as they are to big. I am not able to get resolution.

Sælgers svar

Dear customer, thank you for taking the time to review our service - our customer service is assisting and supporting you on the return process now :) With kind regards, Asolo Team.

25 april 2023

Thank you so much for repairing the sole of my walking boots. They have exceeded expectations and look like new boots. I was impressed also with Fedex who were the courier who delivered them back to me today. Ready for my next few days of walking and it’ll be good to be back wearing my favourite boots!

25 april 2023

I sent the boots back to Asolo in Italy to get the outsoles reattached, and while the customs process was a little annoying and the wait was significant, I got back a pair of boots that was almost like a BRAND NEW pair. They not only reattached the new outsoles, but there were extra reinforcements over the toe box, 2 sets of all-new laces (which I didn’t even ask for) and a polish that almost completely made all previous scuffs and gouges disappear! This service was so much better than buying new boots because I received boots that are better than brand new, because they’re already broken in to my feet! Fantastic!!

25 april 2023

I bought what I thought were US sizes. Unfortunately, they were European sizes. I asked Carol Zanin if Asolo would please offer me a one time forgiveness as the return fee was going to be $100. She said there was no forgiveness on ordering wrong sizes, so I paid through the Asolo sight the Fed Ex charges and emailed her along with sending the Paypal receipt, waiting for the labels to be sent to me. I paid for the return postage on Friday and then learned that she will not be in the office until Wed. 4/26. Since you only allow a short time to return these boots and I paid to get the label from Asolo, I reached out to find another person who could help me at Asolo. This above "feedaty" is the only response I received and no labels. I thought that someone else in the company could help me. Hopefully, she will get the paypal receipt and get me the labels by tomorrow. Please, make this happen this week, so at least I can get a refund for the two wrong sized boots!

Sælgers svar

Dear customer, thank you for taking the time to review our service - we are sorry for the late answer but on Monday was national holiday and our offices were closed. Our customer service is assisting and supporting you on the return process now :) With kind regards, Asolo Team.

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Virksomhedsinformation

Asolo is a family company which has gained an important worldwide position during the years thanks to his values. Our commitment us to find the perfect tuning between tradition and innovation. The tradition as shoe makers is our start, our roots, our origin; the tradition is what identify us and tell the world where we come from. The innovation is what makes us never stop our research, our studies, our challenge for improving your emotions during outdoor activities. These two keywords are the reason of our journey into the outdoor world, a journey filled of passion which will never end.

Asolo (Bruger Aktiveret)
via delle industrie n 2
31040 Nervesa della Battaglia (Treviso)
Italy
Momsnummer 03385130269
Tel. +39 0422 88 66

Fax +39 0422 88 52 82

Kategori: Sport

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