Asolo
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star-rating
1
/5
14 January 2023
This is the 3rd pair of Asolo boots and shoes we have bought for my husband. The shoes badly pinch the top of his feet though, seems like these are defective in this regard. I need to exchange them. I sent an email to you with the invoice, and I am being asked to create an account to get the return done. This is already a hassle to return defective boots, now I have to jump through unnecessary hoops to get it done leaving me frustrated with you brand. Furthermore, your customer service is offering to help, asking me to create a profile and share my username and password with them to assist. That seems really weird to me in a day and age of scammers and am surprised this is the process. Also, I have to pay return shipping when you sent me unusable merchandise. May you please just do this return? Sure, I will pay return shipping, just help me please get this done. Thank you!
Seller's reply
Dear customer, thank you for shopping on Asolo.com and taking the time to review our service. As per the conversation with our customer service, you would like to make a return and as per our sales conditions we are asking you to make it directly from your Asolo account. Of course, if you would like us to do the procedure, we need your credentials to make it or we can enter directly from the back office of the system and modify the credentials. We are happy to help and support you. With kind regards, Asolo Team.
star-rating
3
/5
12 January 2023
Boot was well made and of good height. Support was adequate. Footbed is too narrow and white lining gets soiled quickly. Would not purchase again.
Seller's reply
Dear customer, thank you for shopping on Asolo.com and taking the time to review our service. We are happy you feel good with the boots and if you would like to receive any tip regarding how to best care your boots as you purchased Nubuck leather upper boots with leather lining, we will be more than happy to share them and support you. With kind regards, Asolo Team.
star-rating
5
/5
11 January 2023
perfect product and perfect service thank you Asolo
star-rating
5
/5
10 January 2023
I contacted Asolo to resole my boots. I’ve had these boots for many years and they are sentimental to me for the trips I’ve worn them on. Asolo provided great customer service as I had to ship from the US, they were very accommodating and communicative. I received my boots back in a couple weeks, very quick for having to ship overseas. The new soles look great, the boots were returned clean and with new laces and feel even better than before. Very pleased with my experience and the care taken with my boots.
star-rating
5
/5
10 January 2023
This is my sixth pair of Asolo footwear and my second pair of Ascent EVO GV... incredible shoes for my needs. I put tons of miles on these, mostly in urban conditions... always comfortable, supporting and long-lasting. The delivery from Italy to Michigan USA was really fast and overall well done.
star-rating
5
/5
10 January 2023
I know the boots are of the highest quality, as this is my second pair. Wore the first pair for 6 years. First time ordering direct from the company. Very efficient process, had the boots in the color I wanted in just a few days!! Would definitely recommend this company and their products. 👍👍
star-rating
5
/5
10 January 2023
The new soles on my boots are amazing - they are a like an improved air of boots.
star-rating
5
/5
10 January 2023
Excellence in Customer Service. I recently shipped a pair of boots to Asolo for resoling. I am not a distributor or a commercial entity (I'm a private citizen with little experience in international shipping). The Asolo team assisted with the customs process on the Italian side, allowing for a quick turnaround. My boots were back in hand looking perfectly new within a week from Asolo's receipt. I am thrilled with the quality of attention to detail by Asolo.
star-rating
5
/5
9 January 2023
Buongiorno, ho contattato Asolo per far risuolare i miei scarponi. Essendoci le festività natalizie di mezzo la spedizione sarebbe stata rallentata. In realtà sono stati molto gentili spedendomi le scarpe prima del dovuto permettendomi di riceverle prima della partenza. Servizio impeccabile, cortesi e efficienti. Posso dire di avere degli scarponi come nuovi. Grazie
star-rating
5
/5
8 January 2023
Dall'ordine alla consegna tutto ok
star-rating
4
/5
8 January 2023
Tout c'est bien déroulé, seulement un petit flottement sur la procédure peut-être juste un problème de traduction italo-francaise. Merci
star-rating
4
/5
6 January 2023
The shoes are good, but at the first wear, the seams inside the shoe are a little annoying (inside, in the upper part, next to the shoe tongue)
star-rating
5
/5
4 January 2023
It was easy to find the product and order it, once I knew which product I needed to replace my old Asolo shoes. Customer service replied promptly and with sufficient detail when requested. If anything could be improved, it is the information on how to determine the correct size.
star-rating
5
/5
4 January 2023
I did extensive research for the perfect hiking Boots. I absolutely love these. Glad I chose them. You will have a customer for life. Lightweight, comfortable, good grip, and love the color. Very pleased. ~~Dee Dee from Louisiana, USA
star-rating
5
/5
4 January 2023
As advertised and prompt!

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Company information

Asolo is a family company which has gained an important worldwide position during the years thanks to his values. Our commitment us to find the perfect tuning between tradition and innovation. The tradition as shoe makers is our start, our roots, our origin; the tradition is what identify us and tell the world where we come from. The innovation is what makes us never stop our research, our studies, our challenge for improving your emotions during outdoor activities. These two keywords are the reason of our journey into the outdoor world, a journey filled of passion which will never end.

Asolo (User Enabled)
via delle industrie n 2
31040 Nervesa della Battaglia (Treviso)
Italy
VAT Number 03385130269
Tel. +39 0422 88 66

Fax +39 0422 88 52 82