Asolo
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4.8 /5
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star-rating
5
/5
25 December 2022
C'est parfait, j'ai été averti de la disponibilité du produit désiré et j'ai profité de la réduction. Livraison dans les délais
star-rating
1
/5
25 December 2022
Ho acquistato le scarpe ARTIC GV misura 7 e 1/2 Me quando arrivate risultavano larghe, ho chiesto di cambiare con misura 7 ma per questo modello la taglia minima maschile e 7e 1/2. Il 7 lo trovo stesso modello da donna, chiedo di fare il cambio con questo, è quasi uguale in blu invece che rosso, a me va bene. Risposta: non è possibile perché è un altro articolo. Insisto ma niente da fare. Devo rendere a mie spese con rischio dovuto alla spedizione e sarò rimborsato dopo controllo. Spedito il reso in pratica ho speso circa 10 € per spese di spedizione della Asolo 7,5 per rendere con poste. Nel frattempo cerco un rivenditore per lo stesso articolo e ne trovo uno in Francia che mi spedisce le stesse scarpe da li (la Asolo invece è. 50 km da casa mia) costano circa 10 € in meno, (nonostante mi fossero state proposte in offerta al 30% di sconto!!) me le spediscono gratis e gestiscono anche l’eventuale reso gratis. Mi dispiace per la Asolo ma non posso essere soddisfatto. Consiglio di rivedere la politica commerciale.
Seller's reply
Gentile cliente, la ringraziamo per aver acuqistato su asolo.com e averci dedicato del tempo recensendo il nostro servizio e prodotto. Purtroppo, come le è già stato comunicato dal nostro servizio clienti non possiamo effuattuare il reso ed effettuare un cambio con un modello diverso (anche che sia da donna) perchè i codici sono differenti; possiamo sempre effettuare il cambio taglia di uno stesso modello o il reso per l'accredito. Certi di una sua comprensione, le porgiamo i nostri cordiali saluti, Asolo Team.
star-rating
5
/5
25 December 2022
well made, well constructed, comfortable boot the first time.
star-rating
5
/5
24 December 2022
Très bon SAV (resemellage), rapide, travail soigné et très bonne réactivité dans les échanges par mail. Merci !
star-rating
4
/5
24 December 2022
Very excellent product, just a bit much on delivery
star-rating
5
/5
22 December 2022
prinzipiell bin ich bisher sehr zufrieden mit Asolo, die aktuell bestellten Schuhe weichen jedoch von der Größe und auch der optischen Werthaltigkeit auffällig ab, bin gespannt auf das Ergebnis der Retoure und das was da noch kommt.
star-rating
5
/5
21 December 2022
I had my hiking boots resoled and couldn't be happier with the result. The boots look brand new. Navigating international shipping was a challenge but Asolo's customer service for international customers was excellent.
star-rating
5
/5
21 December 2022
Fast and easy order. Very quick delivery of high quality products
star-rating
5
/5
21 December 2022
Merci Merveilleux
star-rating
5
/5
21 December 2022
1 The product is as always EXCELLENT: light, strong and comfortable boots or trail shoes ready to wear: no need to 'wear them in' as with old school leather boots. No blisters. 2. The re-soling service is excellent. 3. Shipping and distribution is excellent. Very fast. Be careful with FedEx who sometimes claim to have attempted delivery when they haven't rung the doorbell but usually get there in the end. It would be nice if FedEx could at least give an idea of what part of the day they are delivering e.g. 'between 08.00-14.00' or '15.00-20.00' rather than 'today before 20.00'!
star-rating
5
/5
20 December 2022
I am very much satisfied. I was concerned that my comment, submitted within 16 hours, to change the size would not be received in time. Instead, I received an email back from an international customer service person “not to worry” that I could do a return (within 14 days). I was still concerned because I received no assurance that the size would be changed (based upon comment) than original order confirmation. I was very pleased when order arrived that the desired size was indeed shipped (avoiding return, time, and shipping charges). Thank you!
star-rating
5
/5
20 December 2022
The website was easy to navigate, all they way through from start to finish.
star-rating
5
/5
20 December 2022
Really good service and my boots are like new! Definitely cheaper than buying a new pair. Have to say the customer service was first class throughout. Thanks
star-rating
5
/5
20 December 2022
I found the customer service to be extremely helpful and prompt at responding to my inquiries. The shipping was faster than I expected, but unfortunately, the boots were the wrong size. I attempted to send them back via FexEx yesterday (within the 14 day exchange/return period, but the cost in doing so was just as expensive as the boots, so that was frustrating since I’m not stuck with a pair of boots that are a half size too big. Aside from that, I was impressed with the professionalism of the company.
star-rating
5
/5
20 December 2022
Only boots you’ll ever need. 6/5

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Company information

Asolo is a family company which has gained an important worldwide position during the years thanks to his values. Our commitment us to find the perfect tuning between tradition and innovation. The tradition as shoe makers is our start, our roots, our origin; the tradition is what identify us and tell the world where we come from. The innovation is what makes us never stop our research, our studies, our challenge for improving your emotions during outdoor activities. These two keywords are the reason of our journey into the outdoor world, a journey filled of passion which will never end.

Asolo (User Enabled)
via delle industrie n 2
31040 Nervesa della Battaglia (Treviso)
Italy
VAT Number 03385130269
Tel. +39 0422 88 66

Fax +39 0422 88 52 82