Asolo
Reviews: 4,589

star-rating
4.8
/5
Calculated on 696 reviews in the last 12 months
 
Last 3 months: 4.8/5  
(out of 210 reviews)
Last month: 4.8/5  
(out of 52 reviews)

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Average product rating
4.8 /5
Last review: 30 April 2025
star-rating
5
/5
20 April 2025
I arranged for my TPS535 boots to be resold. The sole has come off one boot and loose on the other. Posted them from New Zealand and the turn around time for repairs and freight back was excellent. Communication is very good. Thank you so much Asolo!
star-rating
5
/5
20 April 2025
das 1. Mal den wiederbesohlungservice in Anspru ch genommen: 2 Paar Schuhe wurden neu besohlt und tatsächlich, sie sind echt wie neu. Nicht nur die Sohlen, sondern neues Innenleben und ein zusätzliches Paar Schnürsenkel wurden beigelegt: Fantastisch und perfekter SErvice
star-rating
4
/5
20 April 2025
Bonne expérience mais frais de livraison (13,50 euros) trop élevés.
star-rating
5
/5
18 April 2025
Livraison très rapide, produit conforme à la demande, merci pour le produit hydrofuge.
star-rating
5
/5
18 April 2025
Chaussures ressemelée comme neuves, coque de protection avant comprise. Deux paires de lacets neufs en supplément et un courrier d'accompagnement. C'est du vrai service professionnel.
star-rating
5
/5
16 April 2025
tout bien surement les meilleures chaussures que je possède
star-rating
5
/5
16 April 2025
My overall experience with the resoling process is very positive. My boots have returned and are spectacular. They are like new boots and I cant wait to get them dirty again. I am grateful for the customer service assistance of Carol and Ludvica. They provided excellent guidance during the process. Understanding the international shipping process and duty costs can be confusing to folks who do not normally make international shipments. Carol and Ludvica helped greatly to clarify the process and costs. In addition, the constant updates during the repair process were much appreciated. When the soles of my boots were damaged, I was upset at losing my favorite boots. But the resoling process and return of my boots make me very happy. Tom
star-rating
5
/5
16 April 2025
The Asolo Resoling experience was exactly what I was hoping for. They clearly communicated the process, where to send the boots, and the timeline for return. Upon return I received what I thought were brand new boots! My resoled boots look near-new, and the box even included a nice note and an extra pair of laces. Well done Asolo!
star-rating
5
/5
16 April 2025
Qualità del prodotto
star-rating
4
/5
16 April 2025
Scarpe come descritto tempi di consegna come indicato
star-rating
5
/5
15 April 2025
I had my last pair of Stynger Asolo hiking boots for almost 17 years. They kept my feet completely dry in snow, rain, and crossing streams. Even for 8 days on the Westhighland Way, my feet stayed dry. The Stynger boots are fantastic. Great traction, great support. I am a 8.5 in regular American sizes except for Tory Burch and Nike, where I am a 9. In European sizes, I am always a 39, which proved to be the case with these boots. The 39 provided me with plenty of room for thick socks. I've taken them out for just a few miles of walking to break them in, and they feel great. As for shipping, they arrived at my doorstep remarkably quickly. Truly, no issues with any part of this purchase. I remain a loyal Asolo hiking boot fan.
star-rating
5
/5
14 April 2025
Quick response from customer service, wanted to check if my shoes had arrived for resole. They had some issue updating status, but quickly to an answer and the status was updated.
star-rating
1
/5
14 April 2025
Our experience was mixed. We sent 2 pair of boots from the US to Italy to have them repaired. Excellent service and communication with the first pair. The second pair is STILL stuck in customs and we have reached out to ASOLo customer service repeatedly to try and get them out of customs and not ONE reply back! 5 star service on the first pair but no help or communication with the second. We have confirmed with tracking that they are still at customs ( sent at end of February). I have sent multiple unanswered emails since the first pair were returned, and no reply to any of them. I was so happy with the first pair of boots but so sad that the second have been sitting in customs for so long. I am happy to pay any additional fees if needed, but I cannot get anyone to help me with this issue.
Reply of the merchant
Dear customer, thank you for taking the time to review our service and for accessing to our resoling service. We asked our customer service and actually we answered your emails, please, kindly check in your spam. Unfortunately the customs procedure is not on our hand, we sent them all documents for clearance and we are looking forward to receiving your boots. With kind regards, Asolo Team.
star-rating
5
/5
14 April 2025
gestione logistica impeccabile - ottima comunicazione delle varie fasi - un po' caro ma elevata qualità dell'intervento
star-rating
4
/5
14 April 2025
Once we knew what size my wife needed everything was a breeze. The delivery was very fast, but I would have preferred having a cheaper option to FedEX.

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Information on the company

Asolo is a family company which has gained an important worldwide position during the years thanks to his values. Our commitment us to find the perfect tuning between tradition and innovation. The tradition as shoe makers is our start, our roots, our origin; the tradition is what identify us and tell the world where we come from. The innovation is what makes us never stop our research, our studies, our challenge for improving your emotions during outdoor activities. These two keywords are the reason of our journey into the outdoor world, a journey filled of passion which will never end.

Asolo (User Enabled)
via delle industrie n 2
31040 Nervesa della Battaglia (Treviso)
Italy
VAT number 03385130269
Tel. +39 0422 88 66

Fax +39 0422 88 52 82