Asolo
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4,8 /5

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25 maio 2025

Sadly, I have to say my shopping experience was not good. I love Asolo boots and shoes, and would wear nothing else, given the opportunity. However, I find your emails etc unclear and difficult to navigate. (I had to contact customer services just to access my account). On the other hand, your customer service was very clear, helpful and quick to respond. The delivery with FedEx was a joke. Twice they said they were delivering, and twice they didn't show. My shoes were taken to the wrong address. I was panicking as you only have a 14 day return policy. Also to have to pay for delivery AND returns I think is too much. After placing my order, I became ill and house bound. How am I supposed to print off a return label without a printer? How would I even do it IF I had a printer? It's all far to complicated and stressful. I will never buy through you again simply for that reason. I will try to arrange a return but I think I may just have wasted a lot of money. Sad for me , and sad for you as a loose a devoted customer.

Resposta do vendedor

Dear customer, thank you for taking the time to review our service. At Asolo, as per our Sales Terms and Conditions we do not offer free shipping and free returns and they are at customer expensive. As you said, our customer service is helping you organizing the FedEx labels and pick-up of the box, if you need extra assistance from us, please, do not hesitate to contact. With kind regards, Asolo Team.

24 maio 2025

The Boots are better than new. Asolo also gave me 2 new sets of strings and new footbeds. It was a little expensive to ship, but IMO I couldn't have gotten a new pair as nice as these are now. Grazie Asolo!

23 maio 2025

I just received my boots back from your resoling service. I was a bit reluctant to send them all the way to Italy. 🇮🇹 My boots are amazing, comfortable, no blisters even on treks to the bottom of the Grand Canyon. Early this year I discovered that the soles were delaminated. They returned as good as new with even new laces and insoles. Thank you! Asolo

21 maio 2025

ressemelage rapide et très bien fait.

21 maio 2025

Produit conforme à l’attendu. Traitement de la commande le jour même de sa prise en charge. Livraison dans le délai estimé. Satisfaction entière à la suite de cette première commande. À renouveler et à conseiller

21 maio 2025

Sent my asolo fugitive gtx in for resoling. The original sole has completely deteriorated. The way I say my boots upon return are brand new. They are brand new. I honestly was surprised when I opened the box up to see the quality of craftsmanship. A dying trade - thank you Asolo!

21 maio 2025

J'ai fait ressemeler ma paire de chaussures de marche chez Asolo. Il aurait été dommage de ne pas le faire, les chaussons était en très bon état. Bilan : - Une semelle, et un embout de protection tout neuf. - Semelle intérieure et lacet neuf. Et même le chausson a été brossé, on dirait une paire de chaussures neuves. Je suis très satisfait du résultat, et de prolonger la vie de ma paire de chaussures. Des dépenses, et des déchets en moins. Bravo

20 maio 2025

You must make it obvious this a purchase from oversees. Everyone expects free shipping and you are causing me to spend $100 just to exchange. I could have purchased from a local company but did not know you were oversees. The shipping cost should be highlighted on the purchasing page. You are deceiving people, I love the shoes but need a different size. The customer service is horrible.

20 maio 2025

Très bien !

19 maio 2025

Die Reparatur meiner Schuhe zeigt die hohe Qualität der Marke. Tolle Arbeit!

19 maio 2025

Il servizio di risuolatura è veramente ottimo. La scarpa torna come nuova.

19 maio 2025

used online re-sole service

18 maio 2025

Très bien fait avec en plus les lacets changés pour des neufs et de la couleur des chaussures et une paire de lacets supplémentaires au cas où. Toujours très bien emballés. Nouvelles semelles avec des couleurs différentes, j’imagine que l’usure sera peut être plus lente et le confort amélioré, reste à essayer. Tout était parfait sauf peut être un mois entre l’envoi et le retour, d’habitude c’est plus rapide. Merci Asolo

18 maio 2025

It took about a month for my hiking boots to return, but they look as new! Wow, I am so pleased with the result! Yesterday I had my first hike with them and they are perfect, recommended 100%. Maybe one thing to improve is the description of the resoling where it says the return costs are included, but are charged. After I was charged €20 for the return shipping, I was a bit surprised to be charged extra costs, but when I reread the description of the resoling process I saw it was written there, but in my opinion it should be stated clearer that the return shipping costs will be added to the resoling costs.

18 maio 2025

Très bonne expérience avec ASOLO qui est pour moi la meilleure marque de chaussures de randonnée. La commande et la livraison se sont bien passée et mes nouvelles chaussures sont trés confortables grâce notamment à l'option "wide fit" qui donne plus d'espace à mes orteils et permet d'atténuer voire même de supprimer les douleurs dues aux déformations des pieds vieillissants...

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Informações da empresa

Asolo is a family company which has gained an important worldwide position during the years thanks to his values. Our commitment us to find the perfect tuning between tradition and innovation. The tradition as shoe makers is our start, our roots, our origin; the tradition is what identify us and tell the world where we come from. The innovation is what makes us never stop our research, our studies, our challenge for improving your emotions during outdoor activities. These two keywords are the reason of our journey into the outdoor world, a journey filled of passion which will never end.

Asolo (Utilizador Ativado)
via delle industrie n 2
31040 Nervesa della Battaglia (Treviso)
Italy
Número de IVA 03385130269
Tel. +39 0422 88 66

Fax +39 0422 88 52 82

Categoria: Sport

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