Brooks England
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4.8 /5

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30 October 2025

Recently, I placed an online order for a Brooks C17 Carved saddle. When the order arrived, the item was not what I had ordered or anticipated. I received it in a different model. I was able to obtain the refund after asking the sender a question. Because the product was unavailable and I received a different model with the sticker indicating that it was C17 carved, I am extremely unhappy with my purchase. I feel deceived.

29 October 2025

Sehr schnelle Lieferung Tolle Produkte Alles bestens

27 October 2025

It was difficult to make a return. I bought from Brooks website but return said I had not. I entered the order number but returns said I had not bought it, so I could not find a way of returning the item. The website does not show a telephone number to speak to someone to sort it out and arrange a return. Google eventually gave it and a real live person sorted it out quickly, but that means I did not get a returns sticker and have to hope for postage reimbursement.

25 October 2025

The customer service was good. They replied quite fast and were knowledgeable and friendly. The shipping was amazingly fast. Just couple of days from the order the delivery was on my front door.

25 October 2025

Great customer service! Quick to respond to questions or doubts

25 October 2025

So Easy to Purchase , arrived on time . The leather seat is Very very well made . It’s solid leather and will last my lifetime . Even if I scuff the seat it’s fine no sponge so it won’t need replacing . Super comfortable to . I am very happy .

24 October 2025

Supper fast delivery, great product!

23 October 2025

Wrong saddle in the correct box. So no saddle for me. On the waiting list. AGAIN!

23 October 2025

Great customer service. Quicks responses. Also the best products on the planet haha

20 October 2025

All is perfect except the delivery experience as the shipping address transmitted to UPS was truncated and therefore the product was delivered to an UPS access point and not at home.

19 October 2025

You can rely on Brooks to provide the best product and best service in cycling equipment.

16 October 2025

The clamp I bought has been quickly delivered and fits perfect.

16 October 2025

Sehr schnelle Lieferung und alles ok. Gerne wieder. Weiter so.

11 October 2025

I ordered the B67 pre-softened saddle, which came with its own sachet of Proofide, and a warrantee brochure written in the smallest font I have ever seen. I scanned the instructions about applying Proofide, but missed the part saying “Proofide must not be applied to a pre-softened saddle” until I had already applied it. Why was the Proofide included if it is not to be used? Also, the saddle is quite hard and inflexible, which makes me wonder if it *was* actually pre-softened. In any case, I am happy with the saddle, and even in its un-broken-in state, it is still marginally more comfortable than the plastic saddle that came with my bike. I’m happy with my Brooks saddle, and look forward to breaking it in and having it custom-fit to my anatomy. I have wanted to have a Brooks saddle for many years, and it seems like the quality of manufacture is extremely high.

11 October 2025

The website was easy to read and ordering was a straightforward process. Communication from the seller was good and the shipping time to Canada was surprisingly brief!

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