Brooks England
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4.8 /5
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star-rating
1
/5
23 June 2024
Ich habe mehrere Sättel und Griffe der Firma Brooks gekauft. Dabei hatte ich mehrere Brüche der Sattelgestelle. Teilweise nach kurzer Gebrauchzeit. Die Sättel wurden von einem autorisierten Fachhändler montiert. Das Problem dabei war die Erreichbarkeit, die Kommunikation und das Kulanzverhalten der Firma Brooks/Selle Royal. Leider ist die Kundenunfreundlichkeit meiner Meinung nach nicht zu toppen.
star-rating
2
/5
23 June 2024
The saddle is great BUT I was charged a huge amount of duties, even though the website very clearly said taxes included. Brooks has not provided a refund of the extra taxes, instead telling me to claim it from the shipping company. The shipping company though says Brooks must sort it out themselves. I DO NOT recommend buying from this site.
star-rating
5
/5
23 June 2024
Easy to navigate, find the product, read the co text, make a choice and order. Thus 5 stars
star-rating
5
/5
23 June 2024
Excellent!
star-rating
5
/5
22 June 2024
My experience with Brooks England has been life changing. I was the neighborhood Bike Fixing kid when I was 9, and right now all of my Bicycles have Brooks Saddles on them. My Hobbie is making a variety of Bicycles for different Situations. I always hear the same thing from different people " I hate my seat!, why does my Butt hurt? Should I put a Gel Seat pad over my seat??"" Good Grief. Patrick McGee
star-rating
5
/5
20 June 2024
It was pleasant and it was easy to follow and understand, to create my orders and they arrived as stated.
star-rating
1
/5
20 June 2024
Terrible did not realize that I would be charged an extra $50.00 for duties Would not have purchased if I would have known extra charges 😔
star-rating
5
/5
20 June 2024
It was easy to order and bag was delivered very quickly, that's what customers should expect, yes? Oh, and the bag is realy great!
star-rating
5
/5
19 June 2024
Habe für einen 30 Jahre alten Sattel das passende Ersatzteil auf der Website gefunden und innerhalb weniger Tage unkompliziert per Post erhalten. Top-Sattel, Top-Service
star-rating
4
/5
17 June 2024
shopping experience was fine. The product (B17 Saddle) is not good, especially the tension bolt. Have two B17s. One for about 20yrs, another one for only 4yrs. Tension bolt broke, which is extremely difficult to replace. I would NEVER buy another Brooks saddle, not worth the trouble.
star-rating
2
/5
17 June 2024
Bought some rivets for my new Cambium saddle. 4 out of 5 of them won't undo - they just turn. I submitted a customer request form but a week later no response other then an auto reply. Poor product design. Poor customer service. It's a shame.
star-rating
5
/5
14 June 2024
This is my second time purchasing a backpack from Brooks. I love it just as much as my old one. I had it for 10 years. I was happy I got this new one on sale. The only thing I wish it had was a side pocket for my water bottle. Otherwise I love the design, and the back pocket for easy access. Great for all activities from biking, to errands, to a gym bag, and travel. I love the fit as well. I am a customer for life.
star-rating
5
/5
13 June 2024
I have been wanting this seat for my Vintage Electric bike for some time now and couldn't be happier! Exceptional quality!
star-rating
5
/5
13 June 2024
The saddle arrived quickly and was beautifully packaged.
star-rating
4
/5
10 June 2024
Spacious

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Company information

We are the oldest continually operating saddle company in the world and have been making saddles since before the invention of the bicycle.

Brooks England (User Enabled)
Via Vittorio Emanuele 119
36050 Pozzoleone (Vicenza)
Italy
VAT Number IT01577350240
Tel. 0444461100