Garmonttactical
Reviews: 554

4.4

Calculated on 163 reviews in the last 12 months

Last 3 months: 4.6/5

(out of 28 reviews)

Last month: 4.9/5

(out of 8 reviews)

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4.7 /5

Last review: 27 August 2025

27 May 2025

Everything was perfect, except there was no option to select the T8 Defender for the warranty registration.

27 May 2025

Easy process from start to finish. Quick shipping to APO address to “boot” — pun intended.

22 May 2025

I ordered boots from Garmont because I have used their product for years and I trust the brand. This time, I decided to pay extra for express shipping which promised to deliver my package within 2 days. After a week without a confirmation email that my boots had even been shipped, I contacted customer service, justifiably upset with the situation. Sales manager Kyle not only did a fantastic job of explaining why my shipment had been delayed (evidently, the product I ordered was out of stock), but he offered to substitute the boots I ordered with a more premium product at no extra cost and refunded me the shipping fee. Overall, I've been incredibly satisfied with my decision to shop at Garmont. Thanks Kyle, you're the best!

22 May 2025

Amazing boots.

20 May 2025

Everything was pretty basic. Garmont is popular enough where things go out of stock pretty often. However, it seems like they restock product fast. What really surprised me was the 'no free returns' especially with online footwear purchases.

Reply of the merchant

Hello, Okay, thank you for taking the time to share your feedback with us. We genuinely appreciate hearing about your experience with Garmont. It's great to hear that you've noticed the popularity of our footwear – you're right, our products do tend to move quickly, and we work hard to restock them as efficiently as possible to meet demand. Regarding your surprise about the 'no free returns' policy, especially for online footwear purchases, we completely understand where you're coming from. This is a point we've considered carefully. As a specialized footwear company dedicated to producing high-performance boots and shoes, our primary focus is on offering the best possible product at a competitive price point. We also strive to keep our initial outgoing shipping costs as reasonable as possible for our customers. Unlike some of the very large online retailers who operate on a much different scale and can absorb return shipping costs across a vast range of products, we've found that offering free return shipping would significantly impact on our overall pricing structure. To maintain our competitive pricing and continue investing in the quality and innovation that Garmont is known for, we've chosen not to build the cost of return shipping into our product prices or outgoing shipping fees. This approach allows us to be more transparent about our costs and ensures that customers who are confident in their selections aren't subsidizing the returns of others. We do our best to provide detailed sizing information and product descriptions to help you make the right choice the first time. We understand that this might differ from what you've experienced with larger e-commerce platforms, and we appreciate your understanding of our position as a more specialized brand. We are constantly evaluating our policies and looking for ways to improve the customer experience while staying true to our commitment to quality and fair pricing. Thank you again for your valuable feedback. We hope you continue to enjoy the quality and performance of Garmont footwear.

19 May 2025

The best boots I’ve ever used. Feels like wearing tennis shoes with all the benefits of boots.

14 May 2025

The C.S. Person was very helpful in me placing my order. My granddaughter has not received her boots although the order shows pkg Received at her base. and she has now left for another location so what now happens with the boots that she has not received? I was told that they will be returned, but how will I be notified that they have been returned to Garmin?

14 May 2025

Easy and clear online ordering. I have purchased these boots several times and the fit and build quality is always exellent.

7 May 2025

Experience was fantastic. It was in the market to find a women's size 11 wide Army boot and have it shipped to my daughters basic training location. Ordering boots and having to a non-standard address is confusing. I called and spoke to someone who was able to help, fill out the address, order the boots I needed, and paid right there on the phone. Made the transaction so simple. Was grateful. Daughter has the boots now and is wearing them and she loves them.

7 May 2025

Great service, easy shopping and lightning fast shipping.

6 May 2025

These boots are great, solid, and firm. Takes a little bit to break in and the insole is not that great. Overall they are pretty good, but I was expecting a better cushion material.

1 May 2025

It's been three weeks since I bought the shoes, the very same day I received them I sent a request to return them or change them because I made a mistake with the size, I haven't received a response since then. I think this is very poor customer service, I'm very disappointed in that part of the experience.

Reply of the merchant

Hello, Thank you for contacting us again. We are truly sorry for the delay in acknowledging your return request and for any frustration this may have caused. We searched our system for your original email but couldn't locate it – sometimes messages can get mistakenly flagged as spam, and it seems that might be what happened here. We sincerely apologize that we didn't catch it sooner. Please be assured that we have now processed your request. You'll receive a separate email shortly with all the details and instructions needed to return your boots. As soon as the boots are received and processed back at our warehouse, your refund will be issued. We really appreciate your patience and are sorry for the inconvenience.

30 April 2025

Site was super easy to use, boots I wanted were in stock, and shipment arrived oconus within about a week.

22 April 2025

Easy to shop. Got my purchase quickly. It was exactly as ordered and described. (T8 Bifida)

22 April 2025

My package was resent to sender and I never received a reshipment date or refund, I have contacted Garmont, but I have not been contacted.

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Last review: 3 days ago

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Garmonttactical (User Enabled)
Italy

Category: Sport

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Garmonttactical Reviews: 554

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Garmonttactical
Reviews: 554