Garmonttactical
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4.7 /5

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1 October 2025

I purchased the Nemesis 6 G-Dry boots, and they are phenomenal. I did have a slight issue with clicking in the left boot sole. The customer service representative resolved the issue immediately and replaced the boots. I WILL BE BUYING ANOTHER SET OF BOOTS SHORTLY!

1 October 2025

Fast shipping and excellent quality product.

30 September 2025

Item was received timely and good quality.

29 September 2025

The quality of merchandise is five-star rating. The shipping time is fast and dependable. Thank you for being a dependable company.

29 September 2025

Very simple to order product

24 September 2025

Excelente me gusto son muy amables todo llego bien y en perfecto estado

22 September 2025

I cannot say how much I love my T8 Defense boots. I got back from BCT to start ROTC, and my Army Issued boots still hurt my feet, but I got these ones, and it felt like I was wearing a slipper. I did a ruck a few days ago in fact; no blisters and absolute foot comfort. These boots are unquestionably worth the price.

22 September 2025

Everything about Garmont is quality and it's the same when dealing with their customer service. I had to make a return for the another size and they were very helpful and efficient throughout the process.

19 September 2025

Very clunky returns process compared to other companies. Disappointed that wide fittings not available across the full range.

Seller's reply

Hello, Thank you so much for taking the time to share your feedback with us. We sincerely value hearing from our customers, as your insights are essential for us to improve both our products and our services. We are sorry to hear that our returns process did not meet your expectations. We want every part of the customer experience to be as smooth as possible, and we will share your comments directly with our team as we work to streamline our procedures. We also understand your disappointment regarding the availability of wide fittings. We initially launched wide sizes for our most popular boots based on demand, but please know that we are actively working to expand this selection across more of our product lines. Feedback like yours is a crucial part of our development process, and we have passed your request along to our product team. Thank you again for your valuable input. We are committed to providing the best possible gear, and your perspective is a vital part of helping us achieve that.

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17 September 2025

Very responsive and professional… my new boot

13 September 2025

Phenomenal Service! The ordering process was smooth, shipping was fast, and my boots arrived in perfect condition. The quality is exactly what you’d expect from Garmont—durable, comfortable, and built for serious field problems and ruck marches. What really stood out was the website and customer service: responsive, professional, and genuinely dedicated to ensuring I was taken care of. Garmont Tactical has definitely earned my trust and loyalty—I’ll be coming back for all my future needs. Thank you!

11 September 2025

By far the best boot I have ever worn.

3 September 2025

Ordered 1st pair of boots but ended up not being the correct size, tried to send back but website was not operating correctly. Started working with customer service to correct the issue but when I sent the required information for corrected service even with email prompts customer service continued not to respond with return instructions so now I am stuck with $190.00 Boots that do not fit. I will mention the 2nd set of boots I purchased (while waiting to return first set) I absolutely love...hoping there is a way to remedy the issue would like to continue to use garmont for me and my families boot orders.

Seller's reply

Hi there, Thank you for your patience and for reaching out to us. My sincerest apologies for the delay in getting back to you. I looked into it, and you are correct—we received your initial request and unfortunately, we failed to respond. I am very sorry for that oversight. I've gone ahead and processed your return, and you should be receiving a separate email with the confirmation and instructions shortly. Again, we truly apologize for the error and appreciate you bringing it to our attention. Best regards, Jim

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3 September 2025

Boots arrived on time as ordered

27 August 2025

Boots were too narrow (I ordered a wide) and long, sizing is not reflective of Brannock size. I returned the boots, at 12% of the cost of the order for return shipping. Garmont received the boots 08/18 but I have not received a refund (it's been 7 business days). After paying for shipping and sales tax I am out 123% the cost of the boots and I have nothing for it.

Seller's reply

Hello, Thank you for contacting us. I'm writing to confirm that your refund for the returned Garmont boots has been processed. You should see the credit post back to your original payment method within the next 5 to 10 business days, as the exact timing can vary between financial institutions. I understand this has been a frustrating experience, and I want to address the other points you raised. Regarding the boot's fit, your feedback is very important. Getting a perfect fit can be challenging, and you've highlighted a key aspect of boot construction. While a Brannock device provides an excellent two-dimensional measurement (length and width), a boot's fit is three-dimensional, determined by the "last"—the unique foot-shaped form it's built on. Factors like foot volume and instep height play a crucial role, and the specific shape of a last can vary significantly between styles, even within the same "wide" sizing. We regret that this particular model was not the right shape for your foot. In regard to the return shipping, our goal is to offer our boots at the most competitive price possible. To achieve this, we do not build the cost of potential returns into our product prices, as doing so would increase the overall price for all customers. For this reason, our policy is that the customer is responsible for the return shipping cost. We value your feedback and thank you for bringing this to our attention.

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