La Sportiva
reviews:

LA SPORTIVA A name known and recognized worldwide. Starting with LA immediately brings to mind LA FAMIGLIA, transporting us to the warmth of our parents and the encouragement they gave us on our adventures, which your equipment now accompanies us on. They also asked us to be careful, and safety is also present in your equipment, especially in that spectacular technical footwear that takes us to the top of the world! Your company has also been family-run since its foundation, and this creates a natural affinity because we would all like to belong to a family like that: from nothing, creating a brand specialized in a niche market that is not very broad, but still being known by lovers of this type of sport or not. I believe that your employees are considered part of the Delladio Family, and rightly so, because only in this way can the quality that has been maintained and evolved over all these years be achieved. I also believe that you consider your dealers to be the engine of your growth so far, which is undoubtedly true, and that you respect them as such, which is also commendable. However, the market is changing very rapidly, and online commerce, which I only recently discovered, will transform traditional commerce significantly. I love shopping in a brick-and-mortar store, being able to touch, try things on, see if they fit well, instead of ordering and having to return a product multiple times, as happened with the various purchases I made with you. However, on the internet, the offer is endless. And your website is archaic. Take a good look at your direct competitors. Try using The North Face's website and buy something. Then return it. And then tell me why someone who wants to buy an item from La Sportiva and, for some reason, wants to exchange or return it, in addition to packing it up, going to the post office or a courier service, putting on the label with the address, affixing the stamp, and paying a fortune to return the merchandise to you?! Couldn't you make a deal with a shipping company (UPS, DHL, or another) that charges you for round-trip service at a more economical price, like you do with any brand in the world?! Going back to the website. Try putting more than two filters on the items you want to search for and then start going back. It's impossible to see anything without having to go back to the beginning. Once again, checking competitor websites is good for us because we can always see new things. I recently bought something simple, some socks. I received them in a very pretty cardboard box with a sprig of lavender inside. To my surprise, they were from a company 50 km from my house, a family business like yours. As I needed thinner ones, I called the company and went in person to exchange them. Secret to success: they hired a young IT guy, one of those with disheveled hair and jeans that hadn't been washed in ages, who had developed the website that revolutionized that family business that had been making socks for ages and selling them in small shops and fairs all over the country. If you want, visit PEDEMEIA. Check out the pictures of the expeditions to the Himalayas, all dressed in The North Face and La Sportiva boots! But Scarpa is starting to appear. La Sportiva has all the necessary and highest quality material to be number 1, but the threats are there, starting with the shoes. Your dealers will always have their space, as there will always be those customers who like to handle the item, try it on, and wear it. However, stores will have to have your material to sell. If they don't buy your items, they won't be able to sell them either. Therefore, they won't be offended if your sales website evolves a little, especially since you don't usually have sales on your clothes and the stores do, so you can't even call yourselves competitors. You will only be competitors for items that don't exist in stores. I end by congratulating you once again on the excellent material you produce and that, finally, after returning, with great regret, the Lumina 300 and the Lumina 200, I managed to fit into a black Lumina 100 that I found in a store in Vigo (on sale), which made me very happy! However, I'm still fighting to lose weight so I can take the Lumina 200 to the Himalayas in October!! Big hug and may you continue to be happy and make others happy!

The website is easy to navigate and the ordering process is straightforward. The delivery to Australia was very prompt.

It’s good

Fast and correct. All the best same as La sportiva gear. Regards from Croatia 💙

I recently received my order without any delays or errors. I will order again without any hesitation. Thank you La Sportiva for the highly professional service!!! Greetings from Greece!!!

I live in the uk and just had pay €50 import duties. There needs to better and clearer customer information on check out.

Very good climbing shoes

Great product, good price, quick delivery

everything works just fine.

Very good quality shoes, very comfortable. Reliable delivery service.

The Sportiva website kept failing and it took several attempts to place the order achieved on 10th January. The order once placed was dispatched via Fedex who have still not delivered them. So in summary, a poor ordering experience and the product not delivered 16 days later

Orbit Beanie- two general problems 1/ shipping with FedEx- i have received 4 times message with different time of delivery. Then nobody have come and i received new email with new time. At the end I received opened box. Beanie in plastic pack unopened. 2/ size- i tried another beanie of la sportiva and i was sure, that L/XL is right size for me. But this orbit is to big for me. I like La Sportiva products so much, but this makes me angry.

Easy to navigate website. Could have more information and details about the fit of the shoe. Perhaps the dimensions/3d model? Anyways they fit great.

I had a really poor experience. After the shoes arrived (which took 12 days) I recieved a request from fed ex to pay over £40 in VAT charges. I had not been told prior to my order that this might occur, and could not find anything on the website that indicated this might occur. When I reached out to customer service, they told me this is found in the terms and conditions, but when I asked to see the T and Cs, I recieved no reply. There is no link to T and Cs anywhere on the website, so I remain thoroughly unsatisfied. I would like to recieve some compensation for this, but since I recieved no response, there doesnt seem to be anything I can do. Incredibly frustrating as I’d heard such good things about these shoes.

Great experience with product quality and customer service & shipment. A bit dissapointed with site maintenence and speed, product filtering & listing: structure and description .