Nomination
avaliações:

Calculado em - avaliações nos últimos 12 meses

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5 estrelas

4 910

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211

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126

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Produtos/Serviços

4,8 /5

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11 novembro 2019

Very prompt reply to my e mail enquiry. Charm ordered through the link given. Easy transaction. Excellent communication throughout with speedy delivery. Your customer service was impeccable.

11 novembro 2019

First time I have ordered online, extremely quick delivery, especially as I am in UK and it came from Italy, very impressed!

11 novembro 2019

The website was easy to use. The product arrived fine. However I think who ever delivers wants to take more care in who the person signing is. They have myself down as signing for the package, when I was at work. Also they spelt my surname incorrectly.

11 novembro 2019

Great service, thank you 😊

10 novembro 2019

Still haven’t received my order, I’ve emailed customer service and they replied once and haven’t got back to me again, don’t know how to reply for a refund. Very disappointed as this order was a birthday present. I am sad and angry and I will not be shopping here again. Tell me how I can get a refund as on the website it says I have received my order when I quite clearly haven’t. If you do not give me a refund, you have stolen £40 pounds from me.

Resposta do vendedor

Good morning, as wrote via email we regret to read your message and we wrote an email to DHL last week. The courier is checking the status of the shipment. I notice that you've not received your parcel yet. Anyway from the tracking number the courier seems to tried to deliver your parcel 2 times without success: 06/11/19 at 13,44 07/11/19 at 13.52 I asked via email if you tried to contact DHL to concordate the delivery date. At the moment of the shipment you shuld receive a message/email in which you can choose between 6 delivery method. Please reply to our email to find the best solution. Regards Giada

10 novembro 2019

Prompt delivery and as described. Only complaint - I ordered two charms and only got one gift box. Otherwise excellent service

10 novembro 2019

Beautiful bracelet

10 novembro 2019

Great service. Quick response to emails and support with product. Highly recommend.

9 novembro 2019

Excellent service, friendly and trustworthy

6 novembro 2019

Website was a little buggy on my phone so I had to make my purchase on the laptop but apart from that, the entire experience was simple and straightforward.

6 novembro 2019

very easy to order and brilliant delivery service.

5 novembro 2019

I have never ordered products off you before. The goods are beautiful and customer service is absolutely impeccable.

5 novembro 2019

As always, the items arrived quickly through DHL. Well packaged. Excellent products as always.

5 novembro 2019

good transaction Thankyou

5 novembro 2019

the charms are amazing. They have such a vast selection it’s impossible not to find one you like. You won’t be disappointed. I commented that I waiting a while for response, however I was wrong due to them being on an annual holiday. Apologies. Since then I’ve had excellent customer service.