Otticanet
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Calculado em - avaliações nos últimos 12 meses

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5 estrelas

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4,9 /5

Última avaliação: -

Critério de ordenação: mais recente.
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5 junho 2026

The product arrived as promised and was delivered quickly.

Resposta do vendedor

Thank you for your 5 star feedback! We are very glad to hear that your product arrived quickly and exactly as promised. We hope you enjoy your purchase and look forward to see you again soon on Otticanet. Best regards Otticanet

3 junho 2026

It’s perfect

Resposta do vendedor

Thank you for the wonderful feedback! We're delighted that everything was perfect for you. See you next time. Best regards Otticanet

3 junho 2026

My shopping experience was very good, fast. And so was my customer service experience - it was excellent. I wasn't as thrilled with the product itself but I decided to keep it and hopefully I will get used to it. I purchased a Saint Laurent sunglasses that I had tried on at a local store first. I tried to match it at Otticanet but it is quite possible that I had the incorrect model. The one I purchased seemed blah and uninspiring. I paid almost $300 Cdn but they looked like a regular $60 pair. I purchased the SI Mica 737.

Resposta do vendedor

Thank you so much for the 5 stars rating. We are thrilled to hear that your shopping experience was fast and that our customer service team provided you with excellent support! However, we are sorry to hear that you aren't completely in love with the Saint Laurent SL Mica 737 sunglasses. Investing in a premium brand should absolutely feel special, and we completely understand your disappointment if the frames felt underwhelming compared to what you were expecting. Because eyewear brands often release many variations, sizes, and colorways of very similar frames, it is quite common to accidentally order a slightly different model than the one you tried on locally. If you ever want to track down the exact pair you originally fell in love with, please reach out to our customer service team. We would be more than happy to help you identify the precise model for future reference. We truly appreciate your decision to give this pair a chance, and we hope to see you again on Otticanet!. Best regards Otticanet

28 maio 2026

Einfache Bestellung und gute Kommunikation bis das Produkt eintraf. Ich denke das Brillenetui ist nicht original. Schade. Sonst aber alles einwandfrei.

Resposta do vendedor

Thank you for taking the time to leave a review! We are very glad to hear that you were satisfied with the easy ordering process, our communication, and the glasses themselves. Regarding your concern about the glasses case, we want to reassure you that all our products and accessories are 100% authentic and supplied directly by the manufacturer. Occasionally, brands update their packaging or case designs, which might explain why it looks different than what you expected. We contacted you in order to know which case you received but we did not receive your reply. If you have any further questions or need any assistance, please feel free to reach out to our customer service team. We are always happy to help. Otticanet

27 maio 2026

Outstanding experience from start to finish. The glasses arrived quickly, the prescription is perfectly accurate, and the quality is excellent. Customer service was also responsive and helpful. Will definitely order again!

Resposta do vendedor

Thank you for taking the time to share your experience with us. Delivering high-quality eyewear with precise prescriptions and excellent customer support is always our top priority, and we are delighted that we hit the mark for you. Thank you for choosing us, and we look forward to your next order! Best regards Otticanet

26 maio 2026

Super pleased with my purchase. Otticanet offers both a great selection and amazing prices.

Resposta do vendedor

Hi! Thank you for the 5-star feedback! We are so happy that you found exactly what you were looking for at a great price. Enjoy your new purchase! We hope to see you soon on Otticanet! Best regards Otticanet

22 maio 2026

Retuning customer. Great customer service as per usual

Resposta do vendedor

Welcome back! Thank you so much for the wonderful review. We're delighted to hear that our team hit the mark again with the customer service. See you next time! Best regards. Otticanet

19 maio 2026

Positiva, e' gia il secondo paio di occhiali da sole che acquisto con voi. Tuttavia il courier che utilizzate non va bene> non solo la data di consegna che riportavano nella corrispondenza era sbagliata, ma il giorno della consegna, giorno in cui mi ero fatto trovare a casa, hanno lasciato gli occhiali nella bucalettera SENZA che io abbia autorizzato di farlo. Dovevano suonarmi il campanello affinche io potessi scendere a ritirarli, invece hanno lasciato un valore di 250 EUR nella bucalettera (sportello / chiunque poteva aprire e rubare la merce). Pessimo operatore

Resposta do vendedor

Grazie di cuore per le 5 stelle e per averci scelto ancora una volta: la Sua fedeltà è davvero preziosa per noi! Ci dispiace molto, però, leggere dell'inconveniente legato alla spedizione. Comprendiamo perfettamente la frustrazione quando una data di consegna viene posticipata e, soprattutto, quando il servizio finale del corriere non è perfetto. Ci affidiamo a partner internazionali proprio per garantire il miglior servizio, ma prenderemo molto sul serio il Suo feedback: sarà nostra premura inviare subito una segnalazione alla filiale di competenza affinché episodi simili non si ripetano nella Sua zona. La ringraziamo per la pazienza e per la fiducia che continua a riporre in noi nonostante questo fastidioso intoppo logistico. Speriamo di rivederla prestissimo sul nostro sito per poterle offrire un'esperienza impeccabile al 100%. Cordiali saluti. Otticanet

19 maio 2026

Very good service.

Resposta do vendedor

Thanks for taking the time to leave us your 5 star review. We are glad to know that you appreciate our service. See you next time on Otticanet! Best regards. Otticanet

18 maio 2026

J’ai eu un problème avec une commande et le problème a été résolu très proprement après enquête c’est parfait très professionnel.

Resposta do vendedor

Bonjour, Merci beaucoup pour votre retour positif ! Nous regrettons que vous ayez rencontré un souci avec votre commande initiale, mais nous sommes ravis d'avoir pu résoudre la situation à votre entière satisfaction. Savoir que vous avez apprécié la réactivité et le professionnalisme de notre équipe est très important pour nous. Au plaisir de vous servir à nouveau très prochainement ! Cordialement, Otticanet

13 maio 2026

Easy purchasing experience buying sunglasses but terrible service returning them. It took days for the return to be “accepted” before they could be shipped. And then they charge a $36 fee to return them. Would have expected better return terms given the products they are selling.

Resposta do vendedor

Thank you for taking the time to share your feedback. While we are glad to hear that you had a smooth purchasing experience, we are genuinely sorry to learn that you were disappointed with the return process. We completely understand that waiting for a return approval can be stressful. We checked your order and your request was submitted and approved on the same day. Because our office is located in Italy, the time zone difference can sometimes make our responses seem slightly delayed, but please rest assured that our team processed your request as quickly as possible, within 24 working hours. Regarding the return shipping costs, we understand your frustration, as unexpected fees are never pleasant. While we do ask customers to cover return shipping—as outlined in our Refund and Return Policy—I sincerely apologize if this information was not prominent enough during your purchase. You can find all the details here: https://www.otticanet.it/en-au/policies/refund-policy. Please do not hesitate to contact us for any further information. Kind regards Otticanet

7 maio 2026

I really love the brand and have been ordering from the brand for over 10 years now. The only issue that I have is that when things change or when their delays on a product rather than reaching out first and telling the client nine times out of 10, the client has to reach out to get updates on their orders. If you're able to take care of that. Everything else would have been awesome even though my order was late. If you would have just kept communication open I would have been okay but having my order be more than 2 weeks late and no communication until after I responded to you makes it feel less great

Resposta do vendedor

Thank you for sharing your experience with us. We are delighted that you are satisfied with your new glasses, but we are deeply sorry for the delay in fulfilling your order. Although the frames reached our warehouse on time, the optical laboratory experienced an unexpected delay in making your prescription lenses. Please accept my sincere apologies for our failure to notify you promptly. We have taken your feedback to heart to ensure we proactively update our customers moving forward. We appreciate your understanding and patience. We hope to see you again on Otticanet. Best regards. Otticanet

4 maio 2026

The description colour for the sunglasses I wanted was the same for 2 of the items! I didn’t get the shade I wanted and the returns policy is extremely difficult. I needed the sunglasses for my trip so I’m stuck with ones I don’t love. I’m disappointed

Resposta do vendedor

We are truly sorry that the glasses weren't quite what you were hoping for. We sent over an email a few days ago to help you set up a return, but we haven't seen a reply yet. Whenever you're ready, please check your inbox (and spam folder!) or reach out to us here so we can assist you right away. Kind regards Otticanet

4 maio 2026

My sunglasses never arrived, apparently, just lost money and time.

Resposta do vendedor

Hello, We are so sorry for the frustrating delay with your delivery. We completely understand how disappointing it is to wait longer than expected for something you were looking forward to. While shipping to the US usually takes just 3 to 5 business days, recent changes in customs regulations caused an unexpected hold-up for your package. Please know that we took this very seriously—our team monitored your shipment daily and stayed in constant contact with FedEx to get your glasses to you as quickly as possible. This kind of delay is incredibly rare, but we sincerely apologize for the inconvenience it caused you. We are so glad your order has finally arrived safely, and we truly hope you love your new glasses! Kind regards. Otticanet

4 maio 2026

Otticanet.com advertises as a U.S… Otticanet.com advertises as a U.S store, however the sunglasses I ordered shipped from Italy to the U.S which caused a customs clearance delay.Otticanet.com needs improvement in terms of their shipping procedures.This is not an efficient way to provide quality customer service.It has been 18 days since I placed my order on Otticanet.com and the item ,still doesn't have a delivery date.Purchasing from Otticanet.com has been a major inconvenience as I have had to call and email FedEx and Otticanet.com several times to inquire about the status of my order and its delivery delay.

Resposta do vendedor

Hello Nicole, Thank you for sharing your feedback. We are sincerely sorry for the frustrating delay you experienced with your order. Our headquarters is based in Italy, and while we have a branch in the US, our parcels ship directly from Italy and are subject to US Customs. While transit usually takes just 3 to 5 business days, unexpected customs holds due to recent regulation changes caused your package to be delayed. We know how disappointing it is to wait longer than expected. We are glad that your order has finally arrived safely, and we would love the chance to provide you with a flawless experience next time. Kind regards. Otticanet

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Informações da empresa

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (Utilizador Ativado)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
Número de IVA 02250880024
Tel. +39 015 20479

Categoria: Salute e medicina

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