Otticanet
reviews:

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/5
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4.9 /5
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star-rating
5
/5
25 November 2024
Amazing service. Reasonably priced, quick shipping. Love it!
star-rating
5
/5
19 November 2024
Arianna was very helpful, quick and clear communication. Overall A .
star-rating
5
/5
16 November 2024
Great prices, fast shipping and legit products
star-rating
5
/5
13 November 2024
Great experience and fast deliver I have received my sunglasses within 5 days only !
star-rating
5
/5
13 November 2024
My shopping experience was good and it was easy to buy a glasses frame and get it delivered to Germany. The only downside at the moment is that the return process is complicated because you can’t return it right away. At first you need to send pictures of everything and then you get the return label. After i send the glasses back and giving feedback on this platform they replied and said that the manufacturer answered that the failure on the paint was too little for a refund but they gave me a full refund including the return costs which was very polite. I recommend to get in contact with them and give real feedback if you have any problems so that they have a chance to help you and get the opportunity to improve from your honest feedback.
star-rating
5
/5
12 November 2024
I couldn’t be more impressed with my recent experience! The delivery of my glasses frames was exceptionally fast—far quicker than I anticipated. On top of that, the customer service was absolutely top-notch. The team was responsive, friendly, and truly went above and beyond to ensure I was satisfied. It’s rare to find such a seamless combination of speed and quality service. Highly recommend!
star-rating
5
/5
12 November 2024
Tutto bene. Ottimo servizio.
star-rating
5
/5
12 November 2024
Awesome pieces and fast delivery
star-rating
4
/5
12 November 2024
everything okay
star-rating
1
/5
12 November 2024
The sunglasses are inclined I want to send it back
Seller's reply
Hello, we are sorry to read you review. We checked your pictures and your glasses arms were not aligned. As we explained​ in private, due to jumps in temperature, the material of the glasses can move. This often happens on acetate frames and it is easy to fix. In order to do it, we suggested you to go to a local store so that an optician could adjust the frame by heating it directly on your face. This is a routine and free operation, opticians do it every day on all frames and it takes only a few minutes. In case this is not possible, you can return the glasses ​w​ithin 30 days from the delivery. We remain at your disposal. Yours Otticanet
star-rating
5
/5
12 November 2024
Really impressed. Super efficient at delivery and well priced
star-rating
5
/5
11 November 2024
Top service, highly professional
star-rating
5
/5
11 November 2024
Very clear purchase process , and product is qualitative as expected.
star-rating
5
/5
8 November 2024
brilliant
star-rating
2
/5
6 November 2024
The product and process of shipping went as expected, but I was charged significant taxes and duties on the import. This issue has still not been rectified after contacting the company. If your website is explicit about paying all taxes for products and doesn't deliver or make things right, I can't recommend using Otticanet. It's completely false advertising.

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Company information

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT Number 02250880024
Tel. +39 015 20479