Otticanet
Reviews: 1,364

star-rating
4.7
/5
Calculated on 427 reviews in the last 12 months
 
Last 3 months: 4.8/5  
(out of 125 reviews)
Last month: 4.8/5  
(out of 36 reviews)

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1,214
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Average product rating
4.9 /5
Last review: 30 abril 2025
star-rating
5
/5
13 noviembre 2024
My shopping experience was good and it was easy to buy a glasses frame and get it delivered to Germany. The only downside at the moment is that the return process is complicated because you can’t return it right away. At first you need to send pictures of everything and then you get the return label. After i send the glasses back and giving feedback on this platform they replied and said that the manufacturer answered that the failure on the paint was too little for a refund but they gave me a full refund including the return costs which was very polite. I recommend to get in contact with them and give real feedback if you have any problems so that they have a chance to help you and get the opportunity to improve from your honest feedback.
star-rating
5
/5
12 noviembre 2024
I couldn’t be more impressed with my recent experience! The delivery of my glasses frames was exceptionally fast—far quicker than I anticipated. On top of that, the customer service was absolutely top-notch. The team was responsive, friendly, and truly went above and beyond to ensure I was satisfied. It’s rare to find such a seamless combination of speed and quality service. Highly recommend!
star-rating
5
/5
12 noviembre 2024
Tutto bene. Ottimo servizio.
star-rating
5
/5
12 noviembre 2024
Awesome pieces and fast delivery
star-rating
4
/5
12 noviembre 2024
everything okay
star-rating
1
/5
12 noviembre 2024
The sunglasses are inclined I want to send it back
star-rating
5
/5
12 noviembre 2024
Really impressed. Super efficient at delivery and well priced
star-rating
5
/5
11 noviembre 2024
Top service, highly professional
star-rating
5
/5
11 noviembre 2024
Very clear purchase process , and product is qualitative as expected.
star-rating
5
/5
8 noviembre 2024
brilliant
star-rating
2
/5
6 noviembre 2024
The product and process of shipping went as expected, but I was charged significant taxes and duties on the import. This issue has still not been rectified after contacting the company. If your website is explicit about paying all taxes for products and doesn't deliver or make things right, I can't recommend using Otticanet. It's completely false advertising.
star-rating
5
/5
6 noviembre 2024
Delivered as promised, good quality, good communication and fast service
star-rating
1
/5
6 noviembre 2024
I was disappointed because the picture showed the sunglasses with the arms on them so I thought that was what they were they were for my Granddaughters birthday so was disappointed when opened the box.
star-rating
5
/5
6 noviembre 2024
Absolutely excellent!! . First time shopper with the company. Ordered from Australia. Inadvertently put my email address incorrectly after submitting order and was very concerned that would delay my delivery should there have been a confirmation at the company's end required. I emailed the company and it was corrected immediately. Super service delivery arrived within 1 week. Thats crazy but i was very happy.
star-rating
5
/5
5 noviembre 2024
Easy to use website and fast international shipping.

Information for the customer

Bollino Feedaty
Last review: ayer
Certificate status: VALID
Reviews in mediation: 1

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Information on the company

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT number 02250880024
Tel. +39 015 20479