Otticanet
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4.9 /5
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star-rating
5
/5
12 junio 2026
Best online place to shop for glasses and sunglasses. Truly recommended 👍🏻
Seller's reply
thank you for the amazing feedback! Hearing that we are your favorite online place for eyewear truly made our team's day. We hope to see you again soon on Otticanet! Best regards. Otticanet
star-rating
3
/5
10 junio 2026
Cela fait plusieurs années (12-15 ans) que je commande sur Otticanet, mais cette fois-ci le délai de livraison était extrêmement lent. Mais très bon suivi par échange de mails
star-rating
5
/5
10 junio 2026
Authentic, classic, sophisticated, and beautifully crafted. A purchase I’m truly satisfied with. i am gonna buy my next sun glasses soon.
Seller's reply
Thank you for taking the time to share your feedback. Knowing that you are truly satisfied with your purchase absolutely makes our day!. Yes, all our products are 100% authentic and we are thrilled to hear that you love your new glasses. See you next time! Best regards. Otticanet
star-rating
2
/5
8 junio 2026
The description for kids glasses couid have specified an approximate age group it fit. My kid is 10 and they would have looked ridiculous. They are meant for 5 year old and then I got to pay $18 to ship them back which made me immediately go buy the ones I wanted from Amazon. They always honor refunds when in your case I had to request to return the glasses I bought which nothing makes me more irritated. We shall see how quickly my refund gets to me since this company doesn’t seem very scrupulous.
Seller's reply
We are sorry to know that the glasses you ordered does not fit your kid. Sizing for children's glasses can be quite difficult. While we do have a measurement guide on the product page to help, unfortunately, the manufacturer of this model does not provide specific age ranges for their frames. In our experience, size 52/14/125 generally fits children between 7 and 10 years old, but every child is unique! We really appreciate your feedback on this and will pass your suggestion along to the manufacturer to see if this can be made clearer in the future. Regarding the return shipping costs, I understand your frustration. While we do outline that return costs are the customer's responsibility in our Return Policy, we are sincerely sorry for any inconvenience this has caused you. We hope this information helps clarify things. Best regards Otticanet
star-rating
5
/5
8 junio 2026
Great price, selection and speed. Lenses were made well, frames are very comfortable. Everything is exactly what I wanted
Seller's reply
Thank you so much for your 5 star rating! We are thrilled to hear that you are happy with our price, selection of glasses , and the speed of our service. It’s great to know that your new frames are comfortable and the lenses are exactly what you wanted. We hope to see you again soon! Best regards Otticanet
star-rating
5
/5
5 junio 2026
The product arrived as promised and was delivered quickly.
Seller's reply
Thank you for your 5 star feedback! We are very glad to hear that your product arrived quickly and exactly as promised. We hope you enjoy your purchase and look forward to see you again soon on Otticanet. Best regards Otticanet
star-rating
5
/5
3 junio 2026
It’s perfect
Seller's reply
Thank you for the wonderful feedback! We're delighted that everything was perfect for you. See you next time. Best regards Otticanet
star-rating
5
/5
3 junio 2026
My shopping experience was very good, fast. And so was my customer service experience - it was excellent. I wasn't as thrilled with the product itself but I decided to keep it and hopefully I will get used to it. I purchased a Saint Laurent sunglasses that I had tried on at a local store first. I tried to match it at Otticanet but it is quite possible that I had the incorrect model. The one I purchased seemed blah and uninspiring. I paid almost $300 Cdn but they looked like a regular $60 pair. I purchased the SI Mica 737.
Seller's reply
Thank you so much for the 5 stars rating. We are thrilled to hear that your shopping experience was fast and that our customer service team provided you with excellent support! However, we are sorry to hear that you aren't completely in love with the Saint Laurent SL Mica 737 sunglasses. Investing in a premium brand should absolutely feel special, and we completely understand your disappointment if the frames felt underwhelming compared to what you were expecting. Because eyewear brands often release many variations, sizes, and colorways of very similar frames, it is quite common to accidentally order a slightly different model than the one you tried on locally. If you ever want to track down the exact pair you originally fell in love with, please reach out to our customer service team. We would be more than happy to help you identify the precise model for future reference. We truly appreciate your decision to give this pair a chance, and we hope to see you again on Otticanet!. Best regards Otticanet
star-rating
4
/5
28 mayo 2026
Einfache Bestellung und gute Kommunikation bis das Produkt eintraf. Ich denke das Brillenetui ist nicht original. Schade. Sonst aber alles einwandfrei.
Seller's reply
Thank you for taking the time to leave a review! We are very glad to hear that you were satisfied with the easy ordering process, our communication, and the glasses themselves. Regarding your concern about the glasses case, we want to reassure you that all our products and accessories are 100% authentic and supplied directly by the manufacturer. Occasionally, brands update their packaging or case designs, which might explain why it looks different than what you expected. We contacted you in order to know which case you received but we did not receive your reply. If you have any further questions or need any assistance, please feel free to reach out to our customer service team. We are always happy to help. Otticanet
star-rating
5
/5
27 mayo 2026
Outstanding experience from start to finish. The glasses arrived quickly, the prescription is perfectly accurate, and the quality is excellent. Customer service was also responsive and helpful. Will definitely order again!
Seller's reply
Thank you for taking the time to share your experience with us. Delivering high-quality eyewear with precise prescriptions and excellent customer support is always our top priority, and we are delighted that we hit the mark for you. Thank you for choosing us, and we look forward to your next order! Best regards Otticanet
star-rating
5
/5
26 mayo 2026
Super pleased with my purchase. Otticanet offers both a great selection and amazing prices.
Seller's reply
Hi! Thank you for the 5-star feedback! We are so happy that you found exactly what you were looking for at a great price. Enjoy your new purchase! We hope to see you soon on Otticanet! Best regards Otticanet
star-rating
5
/5
22 mayo 2026
Retuning customer. Great customer service as per usual
Seller's reply
Welcome back! Thank you so much for the wonderful review. We're delighted to hear that our team hit the mark again with the customer service. See you next time! Best regards. Otticanet
star-rating
5
/5
19 mayo 2026
Positiva, e' gia il secondo paio di occhiali da sole che acquisto con voi. Tuttavia il courier che utilizzate non va bene> non solo la data di consegna che riportavano nella corrispondenza era sbagliata, ma il giorno della consegna, giorno in cui mi ero fatto trovare a casa, hanno lasciato gli occhiali nella bucalettera SENZA che io abbia autorizzato di farlo. Dovevano suonarmi il campanello affinche io potessi scendere a ritirarli, invece hanno lasciato un valore di 250 EUR nella bucalettera (sportello / chiunque poteva aprire e rubare la merce). Pessimo operatore
Seller's reply
Grazie di cuore per le 5 stelle e per averci scelto ancora una volta: la Sua fedeltà è davvero preziosa per noi! Ci dispiace molto, però, leggere dell'inconveniente legato alla spedizione. Comprendiamo perfettamente la frustrazione quando una data di consegna viene posticipata e, soprattutto, quando il servizio finale del corriere non è perfetto. Ci affidiamo a partner internazionali proprio per garantire il miglior servizio, ma prenderemo molto sul serio il Suo feedback: sarà nostra premura inviare subito una segnalazione alla filiale di competenza affinché episodi simili non si ripetano nella Sua zona. La ringraziamo per la pazienza e per la fiducia che continua a riporre in noi nonostante questo fastidioso intoppo logistico. Speriamo di rivederla prestissimo sul nostro sito per poterle offrire un'esperienza impeccabile al 100%. Cordiali saluti. Otticanet
star-rating
5
/5
19 mayo 2026
Very good service.
Seller's reply
Thanks for taking the time to leave us your 5 star review. We are glad to know that you appreciate our service. See you next time on Otticanet! Best regards. Otticanet
star-rating
5
/5
18 mayo 2026
J’ai eu un problème avec une commande et le problème a été résolu très proprement après enquête c’est parfait très professionnel.
Seller's reply
Bonjour, Merci beaucoup pour votre retour positif ! Nous regrettons que vous ayez rencontré un souci avec votre commande initiale, mais nous sommes ravis d'avoir pu résoudre la situation à votre entière satisfaction. Savoir que vous avez apprécié la réactivité et le professionnalisme de notre équipe est très important pour nous. Au plaisir de vous servir à nouveau très prochainement ! Cordialement, Otticanet

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Company information

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT Number 02250880024
Tel. +39 015 20479