Otticanet
reviews:

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/5
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4.9 /5
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star-rating
5
/5
29 abril 2026
Was really Impressed by the quality of the product. Authentic item as far as I can tell and in perfect condition. Found the shipping process really quick too
Seller's reply
Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that you love your new glasses and that our fast shipping met your expectations. We completely understand how important authenticity is to our customers. Please rest assured that we take this very seriously: all our products are 100% authentic and sourced directly from the official manufacturers. We can't wait to welcome you back again soon! Best regards. Otticanet
star-rating
5
/5
28 abril 2026
The Cartier sunglasses were excellent. Looked much better in hand. Received the glasses in a couple of weeks because they were shipped internationally. Also got them for a great price.
Seller's reply
Thank you for the fantastic feedback! It’s great to hear that the Cartier sunglasses exceeded your expectations. We really appreciate your patience with the international delivery and are so happy you got a great deal. Enjoy wearing them! Best regards. Otticanet
star-rating
1
/5
24 abril 2026
I still have not received my glasses. Otticanet states they have been in touch with FedEx, and FedEx claims it is still not released from customs. It's been almost two months since my purchase.
Seller's reply
We are so sorry for the frustrating delay with your delivery. We completely understand how disappointing it is to wait longer than expected for something you were looking forward to. While shipping to the US usually takes just 3 to 5 business days, recent changes in customs regulations caused an unexpected hold-up for your package. Please know that we took this very seriously—our team monitored your shipment daily and stayed in constant contact with FedEx to get your glasses to you as quickly as possible. This kind of delay is incredibly rare, but we sincerely apologize for the inconvenience it caused you. We are so glad your order has finally arrived safely, and we truly hope you love your new glasses! Best regards. Otticanet
star-rating
5
/5
23 abril 2026
Everything smooth and easy ! Fast delivery ! Thank you
Seller's reply
Thank you so much for your glowing 5-star review! We are so happy to hear that you loved your experience with Otticanet. Making sure you can easily and joyfully find your perfect glasses—and get them delivered fast—is what we are all about. Enjoy your new glasses, and we hope to see you again soon! Best regards Otticanet
star-rating
5
/5
21 abril 2026
Fast shipping and excellent packaging
Seller's reply
Thank you so much for taking the time to leave us a 5-star review! We're also glad that you appreciated our fast shipping and packaging. We can't wait to welcome you back soon! Best regards. Otticanet
star-rating
5
/5
21 abril 2026
Would highly recommend this company the customer service was fantastic when I had a question to ask. Super fast delivery and the item received is 10/10.
Seller's reply
Thank you for your fantastic 5-star review! Knowing that you had such a positive experience with us at Otticanet truly warms our hearts. We understand that buying glasses is an important choice, and we always strive to make the process as comfortable and pleasant as possible. It’s wonderful to hear that our fast delivery added to your satisfaction and that you love your new glasses. Thank you for choosing us, we look forward to seeing you again soon. Best regards. Otticanet
star-rating
5
/5
18 abril 2026
My second purchase from Otticanet. Great product choices. Authentic. Priced better than others. Speedy international shipping.
Seller's reply
Many thanks for the 5 star-rating and thank you so much for returning to Otticanet! We're absolutely delighted that you love our product choices, pricing, and speedy shipping. Providing authentic eyewear with great service is our top priority. We can't wait to welcome you back for your next purchase! Best regards. Otticanet
star-rating
5
/5
13 abril 2026
Amazing fast reliable service….. glasses i got sell for 700$ us. Paid 300$ Canadian and they were packaged so well and very authentic…. Amazing customer service!!!
Seller's reply
Thank you for the fantastic 5-star review! We're so glad we could provide you with authentic glasses at such a great price, along with fast and reliable service. Enjoy your new eyewear, and thanks again for choosing us!. Best regards. Otticanet
star-rating
5
/5
11 abril 2026
Really good
Seller's reply
Thanks for the great review! We really appreciate your feedback and hope to see you again soon. Kind regards. Otticanet
star-rating
5
/5
10 abril 2026
Avant de commander mes lunettes, j'avais comme tout le monde quelques doutes sur la légimitimité d'une entreprise située sur un autre continent. Est-ce une arnaque, est-ce des copies, aurais-je de la difficulté à me faire rembourser si je n'aime pas le produit? J'ai fait confiance et je n'ai pas eu tort. Le produit a été livré dans les délais. Les lunettes étaient de véritables Matsuda avec certificat. Par contre le style ne me convenait pas et je les ai retournées. (Question de style, rien à voir avec la qualité du produit) Le retour et le remboursement se sont faits sans problèmes. Bien sûr j'ai absorbé la perte des frais de transports mais c'est tout à fait normal. Bref à ceux qui auraient des doutes; cette compagnie est fiable. Je recommande.
star-rating
1
/5
10 abril 2026
I still haven’t received my sunglasses and today is 4/10. I placed this order on 3/26 and it shipped on 3/30. There has been a customs clearance issue requiring additional documentation (which is the responsibility of Otticanet). I did communicate via email and they’ve been responsive. I have ordered from this company in the past and hadn’t encountered any issues. I did request a replacement shipment or that they issue a full refund if the package could not be released and neither was granted. I’m disappointed with their service and hesitant to recommend them now.
star-rating
5
/5
10 abril 2026
Tutto ok, spedizione curata e perfetta.
Seller's reply
Grazie mille per l'ottima recensione! Facciamo sempre il massimo per garantire imballaggi sicuri e spedizioni veloci. Speriamo di averla nuovamente tra i nostri clienti in futuro. Cordiali saluti. Otticanet
star-rating
5
/5
8 abril 2026
PROFESSIONALI E PRECISI
Seller's reply
La ringraziamo di cuore per il Suo feedback. La professionalità e la precisione sono i valori fondamentali del nostro lavoro, e siamo felici che li abbia apprezzati. Speriamo di poterLe essere nuovamente utili in futuro. Cordiali saluti, Otticanet
star-rating
5
/5
8 abril 2026
The item purchased was authentic and it was delivered in 3 days from Italy to N America, very great customer service from Arianna. I would certainly make a purchase again from Otticanet . Great price too
Seller's reply
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated. It’s wonderful to hear that you liked our authentic products, fast shipping and Customer Service . Your input is incredibly helpful in maintaining our high-quality standards! If there’s anything we can do to improve our offering, please let us know. We hope to see you again soon! Best regards. Otticanet
star-rating
1
/5
7 abril 2026
I have not yet received my merchandise. I am still waiting. Can you help me with this?
Seller's reply
We sincerely apologize for the frustrating delivery delay. While our US shipments usually take 3-5 days, your package was unfortunately caught in an unexpected customs hold. Please know our team worked closely with FedEx behind the scenes to get it released as quickly as possible. We are so glad it finally arrived and hope you love your new glasses! Best regards. Otticanet

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Company information

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT Number 02250880024
Tel. +39 015 20479