Otticanet
reviews:

star-rating
-
/5
Calculated on - reviews in the last 12 months
 
Last 3 months: -/5  
(out of - reviews)
Last month: -/5  
(out of - reviews)

Filter by rating:

1'521
95
13
25
95
Other indicators
Products/Services
4.9 /5
Last review: -
Sorting criterion: most recent.
The list does not include the reviews in mediation. Discover more
star-rating
5
/5
13 avril 2026
Amazing fast reliable service….. glasses i got sell for 700$ us. Paid 300$ Canadian and they were packaged so well and very authentic…. Amazing customer service!!!
star-rating
5
/5
11 avril 2026
Really good
star-rating
5
/5
10 avril 2026
Avant de commander mes lunettes, j'avais comme tout le monde quelques doutes sur la légimitimité d'une entreprise située sur un autre continent. Est-ce une arnaque, est-ce des copies, aurais-je de la difficulté à me faire rembourser si je n'aime pas le produit? J'ai fait confiance et je n'ai pas eu tort. Le produit a été livré dans les délais. Les lunettes étaient de véritables Matsuda avec certificat. Par contre le style ne me convenait pas et je les ai retournées. (Question de style, rien à voir avec la qualité du produit) Le retour et le remboursement se sont faits sans problèmes. Bien sûr j'ai absorbé la perte des frais de transports mais c'est tout à fait normal. Bref à ceux qui auraient des doutes; cette compagnie est fiable. Je recommande.
star-rating
1
/5
10 avril 2026
I still haven’t received my sunglasses and today is 4/10. I placed this order on 3/26 and it shipped on 3/30. There has been a customs clearance issue requiring additional documentation (which is the responsibility of Otticanet). I did communicate via email and they’ve been responsive. I have ordered from this company in the past and hadn’t encountered any issues. I did request a replacement shipment or that they issue a full refund if the package could not be released and neither was granted. I’m disappointed with their service and hesitant to recommend them now.
star-rating
5
/5
10 avril 2026
Tutto ok, spedizione curata e perfetta.
star-rating
5
/5
8 avril 2026
PROFESSIONALI E PRECISI
star-rating
5
/5
8 avril 2026
The item purchased was authentic and it was delivered in 3 days from Italy to N America, very great customer service from Arianna. I would certainly make a purchase again from Otticanet . Great price too
Seller's reply
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated. It’s wonderful to hear that you liked our authentic products, fast shipping and Customer Service . Your input is incredibly helpful in maintaining our high-quality standards! If there’s anything we can do to improve our offering, please let us know. We hope to see you again soon! Best regards. Otticanet
star-rating
1
/5
7 avril 2026
I have not yet received my merchandise. I am still waiting. Can you help me with this?
star-rating
1
/5
7 avril 2026
Terrible service. Ordered a product on March 1 and it’s now April 7 and still haven’t received my order.
star-rating
1
/5
7 avril 2026
This has been a horrible online shopping experience. I ordered glasses over 2 weeks ago and still haven’t received my order. FedEx tells me to call Otticanet and Otticanet tells me it’s a FedEx delay. 2 weeks is unacceptable in 2026.
star-rating
5
/5
7 avril 2026
Got my glasses in a couple of weeks. I would highly recommend. Great experience. Thank you!
star-rating
1
/5
7 avril 2026
Have not received purchase, reached out several times to otticanet though no response received
star-rating
5
/5
6 avril 2026
Excellent service and great price for some seriously good looking designer sunglasses. Best price on the internet and includes shipping. No extra taxes to the UK even though shipped from Italy direct. Wasn't aware of this on purchase but it only took a few extra days for delivery so no big deal.
star-rating
1
/5
31 mars 2026
Rip off. Received damaged glasses and they asked for pictures and then they just stopped responding. Asked for refund and they did not respond. Damaged products and even worse customer service. Don’t buy from here.
star-rating
1
/5
30 mars 2026
Dear Otticanet, I am writing to formally express my strong dissatisfaction regarding my undelivered shipment. The shipment (Tracking No. 399632431668) has not been delivered until now, despite the scheduled delivery date being clearly missed. The justification provided by FedEx — “delivery exception due to area conditions” — is completely unacceptable and does not reflect reality. Since placing this order, I have received four separate shipments via DHL to the exact same address, all delivered on time without any issue. This clearly proves that the problem lies entirely with your choice of shipping company, not with my location. It is extremely disappointing that you chose to save a few cents on shipping at the expense of customer experience. As a result, I am now forced to deal daily with one of the worst shipping companies in the region — a fact widely recognized by customers and businesses alike. This situation has caused unnecessary frustration and inconvenience. I expect immediate action from your side to resolve this issue without further delay. Please either: Ensure immediate delivery of the shipment, or Provide a full refund without any delay. If this matter is not resolved promptly, I will have no choice but to escalate the issue further. Due to this unacceptable experience, I will not be purchasing from your website again.

Transparency with Feedaty

Bollino Feedaty
Last review:
Subscription status: ACTIVE
Reviews in mediation:

View how reviews evolve over time

Verified reviews
Check the ratings
Discover the reviews

Company information

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT Number 02250880024
Tel. +39 015 20479