Otticanet
Reviews: 1'556

star-rating
4.6
/5
Calculated on 458 reviews in the last 12 months
 
Last 3 months: 4.5/5  
(out of 145 reviews)
Last month: 4.7/5  
(out of 41 reviews)

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1'375
85
11
20
65
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Average product rating
4.9 /5
Last review: 8 septembre 2025
star-rating
5
/5
24 juillet 2025
Sehr guter Kundendienst, praktische Lösung für Lieferung in die Schweiz (als Nicht-EU-Land), schnelle Lieferung! Bin sehr zufrieden und ist zu empfehlen.
Reply of the merchant
Hello, thanks for sharing your experience with us. We are really happy when we can satisfy our Customers. For shipments to Switzerland we offer a special service that guarantees very fast shipping avoiding Customs delay and further costs. See you next time! Kind regards Otticanet
star-rating
5
/5
24 juillet 2025
Great shipping, very fast, the price was excellent and rapid response from their costumer team..in addition the product was 100% authentic! Will be doing business with them again!
Reply of the merchant
Hello, thank you for your review. Our main goal is to deliver our authentic products as fast as possible. We are really happy when we can satisfy our Customers with our service and our special prices! We hope to meet you soon again. Kind regards Otticanet
star-rating
5
/5
24 juillet 2025
Faultless dealings with Otticanet. Price was unbeatable and service to match. Received my order within one week and extremely happy with both pairs of sunglasses. Will absolutely shop with them again.
Reply of the merchant
Hello, thanks for sharing your experience with us. We are glad to know that you love our special prices, our Customer service and our sunglasses. See you next time! Kind regards Otticanet
star-rating
5
/5
24 juillet 2025
Ma commande correspond à mes attentes, juste parfaite !
star-rating
5
/5
24 juillet 2025
المنتج اصلي وسرعة وقت الشحن كانت التجربة رائعة
star-rating
1
/5
23 juillet 2025
I am giving a 1 star because I waited about 2 months to receive my glasses . After 2 months of waiting I received them and the prescription made on my glasses was incorrect. The same day I received them I contacted customer service snd made them aware , I requested for them to give me a near by location where I could take the glasses so someone on their team can take a look at them for themselves and verify that they indeed did not fulfill the correct prescription. I also went back to my optometrist office to have them check the prescription on my glasses was correct , they stated it was indeed incorrect.unfortunately so far we are going on 2 weeks going back and forth with the customer service and they refuse to fix my glasses . I am very disappointed because the frames are super cute and it’s a shame that I can’t even wear my glasses due to the incorrect prescription being made.
star-rating
1
/5
23 juillet 2025
I haven’t received it yet it is stuck in customs
Reply of the merchant
Hello , we checked and Fedex correctly delivered your parcel. We apologize for the long delivery time that has been unexpected and out of our control. US Customs made some unusual random controls on import packages and this caused delays in the deliveries. We ship glasses all over the world since more than 20 years and we have never had so long delivery time. We are sorry for the inconvenience and we assure you that now Customs clearance process is back to normal. We remain at your disposal. Kind regards Otticanet
star-rating
5
/5
23 juillet 2025
Je suis extrêmement satisfait(e) de mon expérience sur ce site. Le service est hyper sérieux, les produits sont conformes à la description et d’excellente qualité. Ma commande a été traitée très rapidement, et la livraison a été ponctuelle, voire même plus rapide que prévu ! C’est rare de tomber sur un site aussi fiable. Je recommande les yeux fermés à toute personne qui cherche des lunettes en ligne avec un service client au top !!
star-rating
5
/5
22 juillet 2025
J’ai passé une commande le 15 juillet et je l’ai est reçu au bout de 2 jours . Envoi rapide et identique . Je suis contente de ma commande et je recommande.
star-rating
5
/5
22 juillet 2025
Excellent store to purchase sun glasses
Reply of the merchant
Hello, thanks for sharing your experience. We are glad to know that you like our web-site and our selection of glasses. See you next time! Kind regards Otticanet
star-rating
5
/5
22 juillet 2025
Lost my prescription inserts for the 838 glasses. Emailed Otticanet followed by payment of invoice for replacement inserts, item posted promptly and now received. Thank you for your assistance here. Regards, Shaun
Reply of the merchant
Hello, thanks for sharing your experience with us. We are happy to know that you appreciate our after-sales service. It is important for us to assist and support our Customers after their purchases. We hope to meet you soon! Kind regards Otticanet
star-rating
5
/5
21 juillet 2025
Amazing customer service. I had a minor hiccup with customs and they were on top of it. Another great pair of glasses. I’ll definitely order again.
Reply of the merchant
Hello, thanks for your kind review. We really appreciate it. We are really happy when we can satisfy our customers with our services and products. See you next time! Kind regards Otticanet
star-rating
5
/5
21 juillet 2025
Consigliato, tutto perfetto, consegna veloce in 3 giorni lavorativi dall’ordine.
Reply of the merchant
Gentile Michele, La ringraziamo per la Sua recensione. Siamo molto felici di sapere che apprezza le nostre spedizioni veloci. Al prossimo ordine! Cordiali saluti Otticanet
star-rating
5
/5
20 juillet 2025
Fast shipping and good service.
Reply of the merchant
Hello, thanks for your feedback. We are happy to know that you appreciate our service and our fast shipping. We hope to meet you soon again. Yours Otticanet
star-rating
5
/5
19 juillet 2025
Einfach Top top, ich bin sehr zufrieden alles super geklappt.
Reply of the merchant
Hello, thanks for your feedback.  We are really happy when we can satisfy our Customers! We hope to meet you again on Otticanet. Best regards Otticanet

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Information on the company

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT number 02250880024
Tel. +39 015 20479