Otticanet
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4,9 /5

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17 juli 2025

Smooth transaction with clear communication about product availability and regular updates. Thanks for a good experience as I was hesitant at first.

16 juli 2025

I'm really happy with the product and service. Super fast shipping and great quality of the glasses that I've got. Thank you!

15 juli 2025

Fast shipping great service and good prices

11 juli 2025

Shipping was really fast and the product was perfect. I will definitely shop here again.

10 juli 2025

Awful, I still haven't received the product, according to FedEx tracking it is being held up due to lack of customs information provided by your company, I haven't received any other updates from FedEx or your company thus far. Not to satisfied

Antwoord van de verkoper

Hello , we checked and Fedex correctly delivered your parcel. We apologize for the long delivery time that has been unexpected and out of our control. US Customs made some unusual random controls on import packages and this caused delays in the deliveries. We ship glasses all over the world since more than 20 years and we have never had so long delivery time. We are sorry for the inconvenience and we assure you that now Customs clearance process is back to normal. We remain at your disposal. Kind regards Otticanet

10 juli 2025

World class customer service! But the replacement arms I received, don't't look at all like the arms that broke on Garrett Leicht Markus frames I purchased. So I am back to a brand new pair of glasses with 2 temple tips cracked because the replacement arms I received don't look at all like what's even on the picture of the glasses I purchased. Never in my life had I had arms on a glasses break or ever have to shell out hundreds more on replacement arms that don't match or even look like what's in the photo of the glasses on stock photos of the Markus frames. Unbelievable.

9 juli 2025

Product has not gotten to me yet. Keep calling the number and no one picks up or answers the phone even when I leave a message. I think it’s very bad customer service.

Antwoord van de verkoper

Hello, we are sorry to read your review. We tracked your parcel and Fedex delivered it correctly on July 8th. While concerning the phone calls, we are sorry if we could not answer. Please consider that we always reply to all the calls we receive and we contact back all the customers that leave voice messages. Our correct phone number is 1-855-585-1404 and our customer service is available Monday through Friday from 8.30 a.m. to 7 p.m. and on Saturdays from 9 a.m. to 12 p.m. (Central European Timetable) except during national holidays. We remain at your disposal. Kind regards Otticanet

9 juli 2025

Otticanet was very easy to deal with. I paid a lot less in this website and got exactly the item I was looking for. It arrived exactly when expected and I had a great overall experience. Thank you.

8 juli 2025

I was very pleased with the eyeglasses frame and lenses — the quality and style were exactly what I was looking for. However, the delay in shipping the order was frustrating and took away from an otherwise great experience. I hope the delivery process can be improved in the future.

8 juli 2025

Lightning fast shipping. Received exactly as described. Impeccable quality. Couldn't be happier!

8 juli 2025

I am very disappointed. My order has been stuck in customs for weeks. FedEx notified two weeks ago that the shipper/seller provided inadequate information. I gave them more details.. even though this was not my responsibility. I had to google otticanet address and phone numbers to provide to customs.FedEx has had the information for weeks now the package still hasn’t moved and they say cannot help me, I just have to wait for the package to move through customs.

Antwoord van de verkoper

7 juli 2025

It’s always an amazing end to end experience ordering from Otticanet. The website is user friendly and they also have the best prices with lightning speed delivery and communication.

7 juli 2025

Fast delivery to Aus, very happy with Otticanet

7 juli 2025

Sono molto soddisfatta 🤗

5 juli 2025

I’ve now bought a few sunglasses. They have all been authentic and perfectly packaged. The shipping is also super quick. I will be back for more.

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Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (Gebruiker Ingeschakeld)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
BTW-nummer 02250880024
Tel. +39 015 20479

Categorie: Salute e medicina

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