Otticanet
beoordelingen:

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/5
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4,9 /5
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star-rating
1
/5
30 maart 2026
Dear Otticanet, I am writing to formally express my strong dissatisfaction regarding my undelivered shipment. The shipment (Tracking No. 399632431668) has not been delivered until now, despite the scheduled delivery date being clearly missed. The justification provided by FedEx — “delivery exception due to area conditions” — is completely unacceptable and does not reflect reality. Since placing this order, I have received four separate shipments via DHL to the exact same address, all delivered on time without any issue. This clearly proves that the problem lies entirely with your choice of shipping company, not with my location. It is extremely disappointing that you chose to save a few cents on shipping at the expense of customer experience. As a result, I am now forced to deal daily with one of the worst shipping companies in the region — a fact widely recognized by customers and businesses alike. This situation has caused unnecessary frustration and inconvenience. I expect immediate action from your side to resolve this issue without further delay. Please either: Ensure immediate delivery of the shipment, or Provide a full refund without any delay. If this matter is not resolved promptly, I will have no choice but to escalate the issue further. Due to this unacceptable experience, I will not be purchasing from your website again.
Geverifieerde koper
Geverifieerde koper
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star-rating
5
/5
30 maart 2026
My order arrived within a week. The sunglasses were original and beautiful.
Geverifieerde koper
Geverifieerde koper
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Antwoord van de verkoper
Hi there! Thank you so much for the wonderful review. We're thrilled to hear your order arrived quickly and that you love your beautiful new sunglasses! Enjoy wearing them! Best regards. Otticanet
star-rating
5
/5
27 maart 2026
Gentilezza e competenza sono il loro forte. Hanno saputo indirizzarmi con velocità e concretezza nell’acquisto di una lente per macera da sci Salice. Veloci e pratici nelle indicazioni e nella procedura di acquisto con spedizione rapida. Bravissimi
Geverifieerde koper
Geverifieerde koper
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Antwoord van de verkoper
Grazie di cuore per questa splendida recensione. Ci riempie di gioia e di orgoglio! La soddisfazione dei nostri clienti è la cosa a cui teniamo di più, e sapere di esserti stati utili nel trovare la lente giusta in tempi rapidi è il miglior complimento che potessimo ricevere. Siamo sempre qui a disposizione per futuri acquisti o per qualsiasi consiglio. A presto! Otticanet
star-rating
5
/5
27 maart 2026
Ho trovato gentilezza, professionalità, efficienza, competenza e pazienza. Grazie a loro ho risolto il mio piccolo problema. Grazie.
Geverifieerde koper
Geverifieerde koper
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Grazie per averci scelto e per aver dedicato del tempo a lasciarci questo bellissimo feedback! Sapere di essere stati di aiuto per risolvere un problema, con pazienza e competenza, è per noi la ricompensa più grande. Arrivederci a presto su Otticanet!
star-rating
5
/5
26 maart 2026
Tutto sempre perfetto
Geverifieerde koper
Geverifieerde koper
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Gentile cliente, la ringraziamo di cuore per questa bellissima recensione. Sapere che da noi trova 'tutto sempre perfetto' è la nostra più grande soddisfazione ed è il complimento più bello che potessimo ricevere. La ringraziamo per la continua fiducia e speriamo di accoglierla nuovamente al più presto. Cordiali saluti. Otticanet
star-rating
5
/5
25 maart 2026
I am very satisfied with the service and the speed of delivery. I was kept informed throughout the process and received a quick response.
Geverifieerde koper
Geverifieerde koper
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Antwoord van de verkoper
We are grateful that you took the time out to leave us a 5-star review. We are glad to see that you had a good experience at Otticanet and that you liked our fats shipping and our responsive Customer service. We hope to see you again soon. Best regards. Otticanet
star-rating
4
/5
24 maart 2026
Bought as a gift for my daughter’s birthday. She was very pleased. Genuine Gucci and affordable price. nearly 5 star just that I requested for a birthday note to be inserted and that request was not fulfilled. Easy to order and track delivery thru Fedex. Thank you
Geverifieerde koper
Geverifieerde koper
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Antwoord van de verkoper
Thank you for your feedback. We are happy to know that you like our authentic glasses at a special price. With reference to the birthday note, for the next time, please contact our Customer service before placing the order. We will be glad to satisfy your request. We hope to see you again soon. Best regards. Otticanet
star-rating
1
/5
24 maart 2026
The glasses haven't reached me yet so I can't talk about the experience
Geverifieerde koper
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star-rating
5
/5
23 maart 2026
Amazing experience, great customer service and super fast shipping! Will definitely recommend.
Geverifieerde koper
Geverifieerde koper
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Antwoord van de verkoper
Thank you for the 5-star rating! We are thrilled to know that you enjoyed our Customer service and fast shipping. Your feedback motivates us to continue providing exceptional service to all our customers. We hope to see you again soon. Best regards. Otticanet
star-rating
5
/5
19 maart 2026
ottimo acquisto , rispettate le condizioni di vendita
Geverifieerde koper
Geverifieerde koper
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Grazie per la recensione a 5 stelle! Siamo molto contenti di sapere che il Suo acquisto su Otticanet l'ha soddisfatta. Arrivederci e a presto. Cordiali saluti. Otticanet
star-rating
5
/5
17 maart 2026
Grazie mille per la vostra gran gentileza...!!!
Geverifieerde koper
Geverifieerde koper
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Grazie per la recensione. Siamo felici di sapere che apprezza la gentilezza che mettiamo ogni giorno nel fare il nostro lavoro. Arrivederci a presto. Cordiali saluti. Otticanet
star-rating
5
/5
17 maart 2026
The best customer service and the selection is amazing!
Geverifieerde koper
Geverifieerde koper
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Antwoord van de verkoper
This review made our day! We are so grateful for your kind words. We are happy to know that you like our Customer service and our great selection of glasses. We hope to see you again soon. Best regards. Otticanet
star-rating
5
/5
13 maart 2026
Amazing experience and great glass. Already a favorite.
Geverifieerde koper
Geverifieerde koper
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Antwoord van de verkoper
Thanks for the lovely feedback! We are happy to see that you had a great experience at Otticanet and that you like your glasses. It’s much appreciated!. We’re looking forward to having you back again soon. Kind regards. Otticanet
star-rating
4
/5
11 maart 2026
There was a lot of choices but the fitering helped a lot.
Geverifieerde koper
Geverifieerde koper
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Antwoord van de verkoper
Thank you for your feedback. We are glad to know that you like our large selection of glasses and that our size guide helped you to choose the perfect model that suits you the best. We hope to see you again soon. Kind regards. Otticanet
star-rating
5
/5
10 maart 2026
I bought from Switzerland and the process was super smooth. They sent an email before shipping the product to be sure I was aware of extra duties and I found this to be very correct! I got my parcel in two days! 5 stars for me!!
Geverifieerde koper
Geverifieerde koper
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Antwoord van de verkoper
thanks for sharing your experience with us. We are really happy when we can satisfy our Customers. For shipments to Switzerland we offer a special service that guarantees very fast shipping avoiding Customs delay and further costs. See you next time! Kind regards. Otticanet

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Bedrijfsinformatie

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.
Otticanet (Gebruiker Ingeschakeld)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
BTW-nummer 02250880024
Tel. +39 015 20479

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