Otticanet
Beoordelingen: 1.591

4,6

Berekend op 466 beoordelingen in de afgelopen 12 maanden

Laatste 3 maanden: 4,7/5

(van de 118 reviews)

Laatste maand: 4,8/5

(van de 28 reviews)

Filter op beoordeling:

5 sterren

1.406

4 sterren

3 sterren

2 sterren

1 sterren

Bekijk alle beoordelingen

Andere indicatoren

Producten/Diensten

4,9 /5

Laatste beoordeling: 15 oktober 2025

10 juli 2025

Awful, I still haven't received the product, according to FedEx tracking it is being held up due to lack of customs information provided by your company, I haven't received any other updates from FedEx or your company thus far. Not to satisfied

Antwoord van de verkoper

Hello , we checked and Fedex correctly delivered your parcel. We apologize for the long delivery time that has been unexpected and out of our control. US Customs made some unusual random controls on import packages and this caused delays in the deliveries. We ship glasses all over the world since more than 20 years and we have never had so long delivery time. We are sorry for the inconvenience and we assure you that now Customs clearance process is back to normal. We remain at your disposal. Kind regards Otticanet

10 juli 2025

World class customer service! But the replacement arms I received, don't't look at all like the arms that broke on Garrett Leicht Markus frames I purchased. So I am back to a brand new pair of glasses with 2 temple tips cracked because the replacement arms I received don't look at all like what's even on the picture of the glasses I purchased. Never in my life had I had arms on a glasses break or ever have to shell out hundreds more on replacement arms that don't match or even look like what's in the photo of the glasses on stock photos of the Markus frames. Unbelievable.

9 juli 2025

Product has not gotten to me yet. Keep calling the number and no one picks up or answers the phone even when I leave a message. I think it’s very bad customer service.

9 juli 2025

Otticanet was very easy to deal with. I paid a lot less in this website and got exactly the item I was looking for. It arrived exactly when expected and I had a great overall experience. Thank you.

8 juli 2025

I was very pleased with the eyeglasses frame and lenses — the quality and style were exactly what I was looking for. However, the delay in shipping the order was frustrating and took away from an otherwise great experience. I hope the delivery process can be improved in the future.

8 juli 2025

Lightning fast shipping. Received exactly as described. Impeccable quality. Couldn't be happier!

8 juli 2025

I am very disappointed. My order has been stuck in customs for weeks. FedEx notified two weeks ago that the shipper/seller provided inadequate information. I gave them more details.. even though this was not my responsibility. I had to google otticanet address and phone numbers to provide to customs.FedEx has had the information for weeks now the package still hasn’t moved and they say cannot help me, I just have to wait for the package to move through customs.

Antwoord van de verkoper

7 juli 2025

It’s always an amazing end to end experience ordering from Otticanet. The website is user friendly and they also have the best prices with lightning speed delivery and communication.

7 juli 2025

Fast delivery to Aus, very happy with Otticanet

7 juli 2025

Sono molto soddisfatta 🤗

5 juli 2025

I’ve now bought a few sunglasses. They have all been authentic and perfectly packaged. The shipping is also super quick. I will be back for more.

4 juli 2025

Tutto perfetto

3 juli 2025

I waited two months for glasses without knowing it was a pre-order, and every time I asked about the delivery, no one had a clear answer. Very disappointing experience.

Antwoord van de verkoper

Hello Hatoon, we are sorry to read your review. As you can read in our shipping page, ""For glasses already in stock, shipping starts within one business day from the time of your order. If the items are not immediately available, delivery times will depend on the availability of official suppliers. We will keep you updated via email on every detail"". We order all out of stock items to the official suppliers, that's why then we provided you with a new estimated shipping date. In your case, after you placed the order we informed you that the waiting time for your glasses was quite long, as they were on back order. We informed you constantly about your order status and, as soon as your glasses arrived, we immediately shipped them to you. We remain at your disposal. Kind regards Otticanet

3 juli 2025

Placing the order was easy and fine, however my package was delayed by customs due to incomplete paper work, it is nearly two weeks later and i still have not received my $1200 order. And customer service has been completely unhelpful with no answers.

Antwoord van de verkoper

3 juli 2025

The tom ford sunglasses I purchased arrived today and both the arms are severely bent. So much so that I cannot wear them without them falling off. I would like to return them or get some sort of compensation.

Transparantie met Feedaty

Laatste beoordeling: gisteren

Verificatiestatus GELDIG

Beoordelingen in bemiddeling: 3

Maatregelen voor verificatie van beoordelingen

Bedrijfsinformatie

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (Gebruiker Ingeschakeld)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
BTW-nummer 02250880024
Tel. +39 015 20479

Categorie: Salute e medicina

Bezoek de website Neem contact op met de verkoper

Wil je iets melden? Klik hier

Otticanet Beoordelingen: 1.591

93,8%

0,7%

5,5%

Filter op beoordeling:

Andere indicatoren

Antwoord van de verkoper

Antwoord van de verkoper

Antwoord van de verkoper

Antwoord van de verkoper

Transparantie met Feedaty

Bedrijfsinformatie

Otticanet
Beoordelingen: 1.591