Otticanet
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4,9 /5

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19 maio 2026

Positiva, e' gia il secondo paio di occhiali da sole che acquisto con voi. Tuttavia il courier che utilizzate non va bene> non solo la data di consegna che riportavano nella corrispondenza era sbagliata, ma il giorno della consegna, giorno in cui mi ero fatto trovare a casa, hanno lasciato gli occhiali nella bucalettera SENZA che io abbia autorizzato di farlo. Dovevano suonarmi il campanello affinche io potessi scendere a ritirarli, invece hanno lasciato un valore di 250 EUR nella bucalettera (sportello / chiunque poteva aprire e rubare la merce). Pessimo operatore

Resposta do vendedor

Grazie di cuore per le 5 stelle e per averci scelto ancora una volta: la Sua fedeltà è davvero preziosa per noi! Ci dispiace molto, però, leggere dell'inconveniente legato alla spedizione. Comprendiamo perfettamente la frustrazione quando una data di consegna viene posticipata e, soprattutto, quando il servizio finale del corriere non è perfetto. Ci affidiamo a partner internazionali proprio per garantire il miglior servizio, ma prenderemo molto sul serio il Suo feedback: sarà nostra premura inviare subito una segnalazione alla filiale di competenza affinché episodi simili non si ripetano nella Sua zona. La ringraziamo per la pazienza e per la fiducia che continua a riporre in noi nonostante questo fastidioso intoppo logistico. Speriamo di rivederla prestissimo sul nostro sito per poterle offrire un'esperienza impeccabile al 100%. Cordiali saluti. Otticanet

19 maio 2026

Very good service.

Resposta do vendedor

Thanks for taking the time to leave us your 5 star review. We are glad to know that you appreciate our service. See you next time on Otticanet! Best regards. Otticanet

18 maio 2026

J’ai eu un problème avec une commande et le problème a été résolu très proprement après enquête c’est parfait très professionnel.

Resposta do vendedor

Bonjour, Merci beaucoup pour votre retour positif ! Nous regrettons que vous ayez rencontré un souci avec votre commande initiale, mais nous sommes ravis d'avoir pu résoudre la situation à votre entière satisfaction. Savoir que vous avez apprécié la réactivité et le professionnalisme de notre équipe est très important pour nous. Au plaisir de vous servir à nouveau très prochainement ! Cordialement, Otticanet

13 maio 2026

Easy purchasing experience buying sunglasses but terrible service returning them. It took days for the return to be “accepted” before they could be shipped. And then they charge a $36 fee to return them. Would have expected better return terms given the products they are selling.

Resposta do vendedor

Thank you for taking the time to share your feedback. While we are glad to hear that you had a smooth purchasing experience, we are genuinely sorry to learn that you were disappointed with the return process. We completely understand that waiting for a return approval can be stressful. We checked your order and your request was submitted and approved on the same day. Because our office is located in Italy, the time zone difference can sometimes make our responses seem slightly delayed, but please rest assured that our team processed your request as quickly as possible, within 24 working hours. Regarding the return shipping costs, we understand your frustration, as unexpected fees are never pleasant. While we do ask customers to cover return shipping—as outlined in our Refund and Return Policy—I sincerely apologize if this information was not prominent enough during your purchase. You can find all the details here: https://www.otticanet.it/en-au/policies/refund-policy. Please do not hesitate to contact us for any further information. Kind regards Otticanet

7 maio 2026

I really love the brand and have been ordering from the brand for over 10 years now. The only issue that I have is that when things change or when their delays on a product rather than reaching out first and telling the client nine times out of 10, the client has to reach out to get updates on their orders. If you're able to take care of that. Everything else would have been awesome even though my order was late. If you would have just kept communication open I would have been okay but having my order be more than 2 weeks late and no communication until after I responded to you makes it feel less great

Resposta do vendedor

Thank you for sharing your experience with us. We are delighted that you are satisfied with your new glasses, but we are deeply sorry for the delay in fulfilling your order. Although the frames reached our warehouse on time, the optical laboratory experienced an unexpected delay in making your prescription lenses. Please accept my sincere apologies for our failure to notify you promptly. We have taken your feedback to heart to ensure we proactively update our customers moving forward. We appreciate your understanding and patience. We hope to see you again on Otticanet. Best regards. Otticanet

4 maio 2026

The description colour for the sunglasses I wanted was the same for 2 of the items! I didn’t get the shade I wanted and the returns policy is extremely difficult. I needed the sunglasses for my trip so I’m stuck with ones I don’t love. I’m disappointed

Resposta do vendedor

We are truly sorry that the glasses weren't quite what you were hoping for. We sent over an email a few days ago to help you set up a return, but we haven't seen a reply yet. Whenever you're ready, please check your inbox (and spam folder!) or reach out to us here so we can assist you right away. Kind regards Otticanet

4 maio 2026

My sunglasses never arrived, apparently, just lost money and time.

Resposta do vendedor

Hello, We are so sorry for the frustrating delay with your delivery. We completely understand how disappointing it is to wait longer than expected for something you were looking forward to. While shipping to the US usually takes just 3 to 5 business days, recent changes in customs regulations caused an unexpected hold-up for your package. Please know that we took this very seriously—our team monitored your shipment daily and stayed in constant contact with FedEx to get your glasses to you as quickly as possible. This kind of delay is incredibly rare, but we sincerely apologize for the inconvenience it caused you. We are so glad your order has finally arrived safely, and we truly hope you love your new glasses! Kind regards. Otticanet

4 maio 2026

Otticanet.com advertises as a U.S… Otticanet.com advertises as a U.S store, however the sunglasses I ordered shipped from Italy to the U.S which caused a customs clearance delay.Otticanet.com needs improvement in terms of their shipping procedures.This is not an efficient way to provide quality customer service.It has been 18 days since I placed my order on Otticanet.com and the item ,still doesn't have a delivery date.Purchasing from Otticanet.com has been a major inconvenience as I have had to call and email FedEx and Otticanet.com several times to inquire about the status of my order and its delivery delay.

Resposta do vendedor

Hello Nicole, Thank you for sharing your feedback. We are sincerely sorry for the frustrating delay you experienced with your order. Our headquarters is based in Italy, and while we have a branch in the US, our parcels ship directly from Italy and are subject to US Customs. While transit usually takes just 3 to 5 business days, unexpected customs holds due to recent regulation changes caused your package to be delayed. We know how disappointing it is to wait longer than expected. We are glad that your order has finally arrived safely, and we would love the chance to provide you with a flawless experience next time. Kind regards. Otticanet

4 maio 2026

Ottimo, tutto perfetto: consulenza, assistenza, prezzo e spedizione

Resposta do vendedor

Buongiorno Riccardo, La sua recensione ci rende orgogliosi del nostro lavoro! Siamo molto felici quando possiamo soddisfare i nostri Clienti con il nostro aiuto, e i nostri consigli. E bello sapere che ha apprezzato anche i nostri prezzi competitivi e le nostre spedizioni veloci!. Cerchiamo sempre di fare del nostro meglio affinché l'acquisto sia una piacevole esperienza a 360 gradi. Speriamo di rivederLa presto su Otticanet! Cordiali saluti. Otticanet

4 maio 2026

Horrible , I placed my order on April 19th , today is may 4th and I still haven’t receive it

Resposta do vendedor

We are so sorry about the frustrating delay with your delivery. We completely understand how disappointing it is to wait much longer than expected, especially for something you were really looking forward to wearing. While our shipments to the US usually arrive within 3 to 5 business days, your package was unfortunately caught up in an unexpected hold due to recent customs changes. We know that doesn't make the long wait any less annoying, but please know we were advocating for you behind the scenes. Our team monitored your tracking daily and stayed in constant contact with FedEx to get your glasses released and delivered to you as quickly as we could. We truly hate that you had to deal with this, as it falls far short of the smooth experience we want for our customers. We are so incredibly relieved that your order has finally arrived safely, and we genuinely hope you absolutely love your new glasses! Kind regards. Otticanet

4 maio 2026

Good Morning: Please know that I am EXTREMELY DISAPPOINTED to be still waiting for my purchased item. I’ve ordered items from different parts of the world and it’s NEVER taken this long to receive the item. PLEASE ASSIST with me receiving my purchase!!!!

Resposta do vendedor

We sincerely apologize for the frustration and inconvenience you've experienced with the delivery of your order. We completely understand why this delay is disappointing. While shipping to the US usually takes just 3 to 5 business days, recent changes in customs regulations caused an unexpected hold-up for your package. Customs agencies occasionally hold packages to perform routine inspections. This kind of delay is incredibly rare, but we sincerely apologize for the inconvenience it caused you. We are so glad your order has finally arrived safely, and we truly hope you love your new glasses! Kind regards Otticanet

29 abril 2026

Was really Impressed by the quality of the product. Authentic item as far as I can tell and in perfect condition. Found the shipping process really quick too

Resposta do vendedor

Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that you love your new glasses and that our fast shipping met your expectations. We completely understand how important authenticity is to our customers. Please rest assured that we take this very seriously: all our products are 100% authentic and sourced directly from the official manufacturers. We can't wait to welcome you back again soon! Best regards. Otticanet

28 abril 2026

The Cartier sunglasses were excellent. Looked much better in hand. Received the glasses in a couple of weeks because they were shipped internationally. Also got them for a great price.

Resposta do vendedor

Thank you for the fantastic feedback! It’s great to hear that the Cartier sunglasses exceeded your expectations. We really appreciate your patience with the international delivery and are so happy you got a great deal. Enjoy wearing them! Best regards. Otticanet

24 abril 2026

I still have not received my glasses. Otticanet states they have been in touch with FedEx, and FedEx claims it is still not released from customs. It's been almost two months since my purchase.

Resposta do vendedor

We are so sorry for the frustrating delay with your delivery. We completely understand how disappointing it is to wait longer than expected for something you were looking forward to. While shipping to the US usually takes just 3 to 5 business days, recent changes in customs regulations caused an unexpected hold-up for your package. Please know that we took this very seriously—our team monitored your shipment daily and stayed in constant contact with FedEx to get your glasses to you as quickly as possible. This kind of delay is incredibly rare, but we sincerely apologize for the inconvenience it caused you. We are so glad your order has finally arrived safely, and we truly hope you love your new glasses! Best regards. Otticanet

23 abril 2026

Everything smooth and easy ! Fast delivery ! Thank you

Resposta do vendedor

Thank you so much for your glowing 5-star review! We are so happy to hear that you loved your experience with Otticanet. Making sure you can easily and joyfully find your perfect glasses—and get them delivered fast—is what we are all about. Enjoy your new glasses, and we hope to see you again soon! Best regards Otticanet

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Informações da empresa

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (Utilizador Ativado)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
Número de IVA 02250880024
Tel. +39 015 20479

Categoria: Salute e medicina

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