Otticanet
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Senaste 3 månaderna: -/5

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4,9 /5

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4 maj 2026

My sunglasses never arrived, apparently, just lost money and time.

Säljarens svar

Hello, We are so sorry for the frustrating delay with your delivery. We completely understand how disappointing it is to wait longer than expected for something you were looking forward to. While shipping to the US usually takes just 3 to 5 business days, recent changes in customs regulations caused an unexpected hold-up for your package. Please know that we took this very seriously—our team monitored your shipment daily and stayed in constant contact with FedEx to get your glasses to you as quickly as possible. This kind of delay is incredibly rare, but we sincerely apologize for the inconvenience it caused you. We are so glad your order has finally arrived safely, and we truly hope you love your new glasses! Kind regards. Otticanet

4 maj 2026

Otticanet.com advertises as a U.S… Otticanet.com advertises as a U.S store, however the sunglasses I ordered shipped from Italy to the U.S which caused a customs clearance delay.Otticanet.com needs improvement in terms of their shipping procedures.This is not an efficient way to provide quality customer service.It has been 18 days since I placed my order on Otticanet.com and the item ,still doesn't have a delivery date.Purchasing from Otticanet.com has been a major inconvenience as I have had to call and email FedEx and Otticanet.com several times to inquire about the status of my order and its delivery delay.

Säljarens svar

Hello Nicole, Thank you for sharing your feedback. We are sincerely sorry for the frustrating delay you experienced with your order. Our headquarters is based in Italy, and while we have a branch in the US, our parcels ship directly from Italy and are subject to US Customs. While transit usually takes just 3 to 5 business days, unexpected customs holds due to recent regulation changes caused your package to be delayed. We know how disappointing it is to wait longer than expected. We are glad that your order has finally arrived safely, and we would love the chance to provide you with a flawless experience next time. Kind regards. Otticanet

4 maj 2026

Ottimo, tutto perfetto: consulenza, assistenza, prezzo e spedizione

Säljarens svar

Buongiorno Riccardo, La sua recensione ci rende orgogliosi del nostro lavoro! Siamo molto felici quando possiamo soddisfare i nostri Clienti con il nostro aiuto, e i nostri consigli. E bello sapere che ha apprezzato anche i nostri prezzi competitivi e le nostre spedizioni veloci!. Cerchiamo sempre di fare del nostro meglio affinché l'acquisto sia una piacevole esperienza a 360 gradi. Speriamo di rivederLa presto su Otticanet! Cordiali saluti. Otticanet

4 maj 2026

Horrible , I placed my order on April 19th , today is may 4th and I still haven’t receive it

Säljarens svar

We are so sorry about the frustrating delay with your delivery. We completely understand how disappointing it is to wait much longer than expected, especially for something you were really looking forward to wearing. While our shipments to the US usually arrive within 3 to 5 business days, your package was unfortunately caught up in an unexpected hold due to recent customs changes. We know that doesn't make the long wait any less annoying, but please know we were advocating for you behind the scenes. Our team monitored your tracking daily and stayed in constant contact with FedEx to get your glasses released and delivered to you as quickly as we could. We truly hate that you had to deal with this, as it falls far short of the smooth experience we want for our customers. We are so incredibly relieved that your order has finally arrived safely, and we genuinely hope you absolutely love your new glasses! Kind regards. Otticanet

4 maj 2026

Good Morning: Please know that I am EXTREMELY DISAPPOINTED to be still waiting for my purchased item. I’ve ordered items from different parts of the world and it’s NEVER taken this long to receive the item. PLEASE ASSIST with me receiving my purchase!!!!

Säljarens svar

We sincerely apologize for the frustration and inconvenience you've experienced with the delivery of your order. We completely understand why this delay is disappointing. While shipping to the US usually takes just 3 to 5 business days, recent changes in customs regulations caused an unexpected hold-up for your package. Customs agencies occasionally hold packages to perform routine inspections. This kind of delay is incredibly rare, but we sincerely apologize for the inconvenience it caused you. We are so glad your order has finally arrived safely, and we truly hope you love your new glasses! Kind regards Otticanet

29 april 2026

Was really Impressed by the quality of the product. Authentic item as far as I can tell and in perfect condition. Found the shipping process really quick too

Säljarens svar

Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that you love your new glasses and that our fast shipping met your expectations. We completely understand how important authenticity is to our customers. Please rest assured that we take this very seriously: all our products are 100% authentic and sourced directly from the official manufacturers. We can't wait to welcome you back again soon! Best regards. Otticanet

28 april 2026

The Cartier sunglasses were excellent. Looked much better in hand. Received the glasses in a couple of weeks because they were shipped internationally. Also got them for a great price.

Säljarens svar

Thank you for the fantastic feedback! It’s great to hear that the Cartier sunglasses exceeded your expectations. We really appreciate your patience with the international delivery and are so happy you got a great deal. Enjoy wearing them! Best regards. Otticanet

24 april 2026

I still have not received my glasses. Otticanet states they have been in touch with FedEx, and FedEx claims it is still not released from customs. It's been almost two months since my purchase.

Säljarens svar

We are so sorry for the frustrating delay with your delivery. We completely understand how disappointing it is to wait longer than expected for something you were looking forward to. While shipping to the US usually takes just 3 to 5 business days, recent changes in customs regulations caused an unexpected hold-up for your package. Please know that we took this very seriously—our team monitored your shipment daily and stayed in constant contact with FedEx to get your glasses to you as quickly as possible. This kind of delay is incredibly rare, but we sincerely apologize for the inconvenience it caused you. We are so glad your order has finally arrived safely, and we truly hope you love your new glasses! Best regards. Otticanet

23 april 2026

Everything smooth and easy ! Fast delivery ! Thank you

Säljarens svar

Thank you so much for your glowing 5-star review! We are so happy to hear that you loved your experience with Otticanet. Making sure you can easily and joyfully find your perfect glasses—and get them delivered fast—is what we are all about. Enjoy your new glasses, and we hope to see you again soon! Best regards Otticanet

21 april 2026

Fast shipping and excellent packaging

Säljarens svar

Thank you so much for taking the time to leave us a 5-star review! We're also glad that you appreciated our fast shipping and packaging. We can't wait to welcome you back soon! Best regards. Otticanet

21 april 2026

Would highly recommend this company the customer service was fantastic when I had a question to ask. Super fast delivery and the item received is 10/10.

Säljarens svar

Thank you for your fantastic 5-star review! Knowing that you had such a positive experience with us at Otticanet truly warms our hearts. We understand that buying glasses is an important choice, and we always strive to make the process as comfortable and pleasant as possible. It’s wonderful to hear that our fast delivery added to your satisfaction and that you love your new glasses. Thank you for choosing us, we look forward to seeing you again soon. Best regards. Otticanet

18 april 2026

My second purchase from Otticanet. Great product choices. Authentic. Priced better than others. Speedy international shipping.

Säljarens svar

Many thanks for the 5 star-rating and thank you so much for returning to Otticanet! We're absolutely delighted that you love our product choices, pricing, and speedy shipping. Providing authentic eyewear with great service is our top priority. We can't wait to welcome you back for your next purchase! Best regards. Otticanet

13 april 2026

Amazing fast reliable service….. glasses i got sell for 700$ us. Paid 300$ Canadian and they were packaged so well and very authentic…. Amazing customer service!!!

Säljarens svar

Thank you for the fantastic 5-star review! We're so glad we could provide you with authentic glasses at such a great price, along with fast and reliable service. Enjoy your new eyewear, and thanks again for choosing us!. Best regards. Otticanet

11 april 2026

Really good

Säljarens svar

Thanks for the great review! We really appreciate your feedback and hope to see you again soon. Kind regards. Otticanet

10 april 2026

Avant de commander mes lunettes, j'avais comme tout le monde quelques doutes sur la légimitimité d'une entreprise située sur un autre continent. Est-ce une arnaque, est-ce des copies, aurais-je de la difficulté à me faire rembourser si je n'aime pas le produit? J'ai fait confiance et je n'ai pas eu tort. Le produit a été livré dans les délais. Les lunettes étaient de véritables Matsuda avec certificat. Par contre le style ne me convenait pas et je les ai retournées. (Question de style, rien à voir avec la qualité du produit) Le retour et le remboursement se sont faits sans problèmes. Bien sûr j'ai absorbé la perte des frais de transports mais c'est tout à fait normal. Bref à ceux qui auraient des doutes; cette compagnie est fiable. Je recommande.

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Företagsinformation

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (Användare Aktiverad)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
Momsnummer 02250880024
Tel. +39 015 20479

Kategori: Salute e medicina

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