Otticanet
Reviews: 1 382

star-rating
4,7
/5
Calculated on 432 reviews in the last 12 months
 
Last 3 months: 4,7/5  
(out of 122 reviews)
Last month: 4,6/5  
(out of 48 reviews)

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1 228
76
9
19
50
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Average product rating
4,9 /5
Last review: 14 maj 2025
star-rating
5
/5
15 mars 2024
Fast delivery, great packaging , good product
star-rating
5
/5
13 mars 2024
Great service & product - highly recommended.
star-rating
5
/5
12 mars 2024
My purchase with Otticanet was a great experience. Not only do I love my glasses - they are also unique. The delivery was on time. I would highly recommend Otticanet!
star-rating
5
/5
12 mars 2024
Otticanet had relatively hard to find Matsuda frames, deeply discounted, shipped across the pond in 5 days and they are definitely authentic!
star-rating
5
/5
12 mars 2024
Very good with shipping! I mean very good! Cheaper than other places too
star-rating
4
/5
11 mars 2024
Sunglasses are great however the protective case wasn’t that great and would have liked a better one instead and I just can’t go through the hassle of returning it just for the case
star-rating
5
/5
11 mars 2024
Grazie a Otticanet per la velocità e la cura nella spedizione. Gli occhiali sono esattamente anzi anche più belli di come visti sul sito. Perfetta la confezioni dove sono contenuti gli occhiali la custodia bellissima imboittita in pelle e panni per la pulizia, Consiglio questo sito 5 stelle meritate
star-rating
1
/5
8 mars 2024
Terrible, be very careful before you proceed to purchase. I picked this company based on the time scales the gave me at the time of ordering and paid extra for next working day delivery which they again told me before ordering that this would be the case. I needed them as a present and this worked for me, I could have picked a different supplier or bought from a local shop but they assured me that the next working day was what was going to happen. That did not happen despite their courier company all through the day saying it would be delivered. They then in formed me it would be the day after that. At this point I contacted Otticanet to let them know if they were not delivered on the new set date please don’t and cancel the order. They replied and said they would like me to continue with the order and they would waive the courier fee. I again informed them that I needed these for a specific reason and a specific date and to please not deliver them if it was now going to be 2 days later than I had paid for. All I got back was an explanation around how I had to understand that the goods were being shipped from italy and they had to clear customs. I explained that if that was the case and a known process why did they not build that into their delivery timeline at the point of purchase, had I known that I would have purchased else where. They knew where I lived at the point of order so they could have made me aware it would be closer to 3 or 4 working days not the next working day they offer and you pay for. Needlessly to say I have heard nothing from them since and the courier company have now delivered them. As I am unable to collect them they are sitting on my doormat, I suspect. Just a terrible experience and I am sure if you are happy to wait for your goods they are a great company but if you rely on the time scales they give you for delivery and need within a certain time scale avoid. Poor customer service too
Reply of the merchant
Hello Douglas, we are very sorry for the inconvenience. We shipped your glasses with Fedex with the fastest shipping service. Please consider that you placed your order on Friday and the courier doesn't work in the weekend. Shipping time to UK is usually 2-3 working days and in your case your country Customs blocked your parcel for Customs inspections. We are sorry about this, it is out of our control. We did our best to deliver your package the soonest. We remain at your disposal. Yours Otticanet
star-rating
5
/5
7 mars 2024
Schnelle Lieferung Produkte sind qualitativ sehr gut, bin voll zufrieden, bestelle wieder
star-rating
5
/5
6 mars 2024
Ciao Great service. Ordered from Canada and as mentioned, all duty fees and taxes were taken care of. I was well informed on the shipment and its tracking. Glasses are authentic. They have a great choice of products and I will certainly be buying from them again. Grazie per l'ottimo servizio.
star-rating
1
/5
6 mars 2024
I wish there were more and easier choices before purchasing sunglasses, for example sizes, shapes, and colors, because the customer takes a lot of time and effort to choose the glasses.
Reply of the merchant
Hello,  we are sorry if you think that it is not easy to buy glasses, but please note that all the information for the purchase are available on our web-site. If the item is produced in more than one size,  it is possible to choose the size  from a drop-down menu.  Moreover near the size choice you can find our "size guide" that  helps to understand how sizes are.  With reference to  glasses shapes and colors, after choosing the brand it is possible to filter by frames shapes and colors.  However we took note of your suggestions and we will report them to our It team in order to  improve our web-site  and the purchase experience. We remain at your disposal for any further information.  Kind regards Otticanet
star-rating
5
/5
6 mars 2024
Tutto perfetto grazie mille
star-rating
5
/5
5 mars 2024
Tip top un très bon suivi et des lunettes de qualité
star-rating
5
/5
5 mars 2024
GOOD PRICE AND FAST DELIVERY. i BOUGHT Persol PO 3328S-55/19/145(POLARIZED) FROM THEM. i ORDERED FROM SYDNEY AND RECIVED MY ORDER IN A WEEK. I COULDN'T FIND THE SIZE IN AUSTRALIA BUT THEY HAVE DIFRRENT SIZES ARE AVAIALBE.
star-rating
1
/5
5 mars 2024
Had to return sunglasses because I was sent completely the wrong pair, over 2 weeks later and no refund or replacement glasses.
Reply of the merchant
Hello Aaron, we are sorry for the inconvenience. We confirm that, as soon as we received your return, we shipped the correct item to you. We remain at your disposal. Kind regards Otticanet

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Bollino Feedaty
Last review: today
Certificate status: VALID
Reviews in mediation: 2

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Information on the company

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT number 02250880024
Tel. +39 015 20479