Otticanet
Reviews: 1 380

star-rating
4,7
/5
Calculated on 430 reviews in the last 12 months
 
Last 3 months: 4,7/5  
(out of 120 reviews)
Last month: 4,6/5  
(out of 46 reviews)

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1 227
76
8
19
50
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Average product rating
4,9 /5
Last review: 14 maj 2025
star-rating
5
/5
10 februari 2024
Everything came nicely packaged and looks authentic. Very happy with my purchase
star-rating
5
/5
9 februari 2024
Top service! Contact facile par mail, je suis ravie!
star-rating
5
/5
9 februari 2024
perfetti in tutto ,ho fatto una richiesta di urgenza e fra ordine arrivo sono passati solo 4giorni con sabato e domenica compresi bravi e professionisti
star-rating
2
/5
9 februari 2024
Unfortunately, I never got my package.
Reply of the merchant
Hello Vanessa, We ship all our packages with international couriers. Unfortunately, something went wrong on the way to you. We are sorry for the inconvenience which was beyond our control. After investigating with the courier we immediately sent you a new pair of glasses on our charge. We hope to meet you on Otticanet. Kind regards Otticanet
star-rating
4
/5
6 februari 2024
تجربة رائعة وسرعة في توصيل الطلب وشكراً لكم
star-rating
5
/5
6 februari 2024
Perfetto!
star-rating
5
/5
6 februari 2024
Product was exactly as described, arrived in very fast turn around. Thanks for a great experience.
star-rating
5
/5
5 februari 2024
Spedizione molto rapida e semplice. Prodotto ottimo. Grazie mille e alla prossima
star-rating
5
/5
5 februari 2024
Ottimo venditore, puntuale e attento, dopo qualche giorno dal ricevimento del prodotto contatta mezzo mail per sapere se il prodotto è arrivato e se è conforme. Ovviamente i prodotti sono originali. Valutazione top
star-rating
5
/5
5 februari 2024
The website needs a refresh (the payment flow) but the order and the delivery were super smooth! Thank you.
star-rating
4
/5
5 februari 2024
Pretty good! Shipping to Switzerland has additional fees and it would be nice to alert about those during the ordering process and not via email after everything is confirmed.
star-rating
1
/5
5 februari 2024
Hi please note that yesterday i received the sunglasses oakley 004145 as per below https://www.fedex.com/fedextrack/?trknbr=270305739869&trkqual=2460339000~270305739869~FX The item is not made by Luxottica since it is made in china only but not mentioned made in china by Luxottica Tristar. Please see the attached pictures the sunglasses i expected to receive to be mentioned made in china by Luxottica Tristar. But what i received is made in china only. Therefore please i want to return the item and refund my .money please. Please advise the process. Also please see the below link it is mentioned that polarized glasses https://www.otticanet.com/en/sunglasses/oakley/wire-tap-2-0-oo-4145/ And what i received is not as per below link https://www.otticanet.com/en/sunglasses/oakley/wire-tap-2-0-oo-4145/ Please advise what is the solution for that. I already ordered from Amazon same sunglasses and i face same issue and i returned them back. I was expected to not have the same issue since you are from itali. Best Regards
Reply of the merchant
Hello, we are sorry that the glasses we sent you didn't meet your expectation. All our products are 100% authentic and brand new. We order Oakley glasses from Luxottica Group, that is the official manufacturer. Luxottica is based in Italy but they have branches in other countries too. Oakley glasses can be made in Italy, in USA or in China. The Chinese branch usually makes the less expensive models. We remind you that, according to our return policy, you have 30 days time for the return and you can choose a replacement or a refund. We remain at your disposal. Yours Otticanet
star-rating
5
/5
5 februari 2024
Every thing as described
star-rating
5
/5
31 januari 2024
I love my sunglasses and thankyou for the prompt delivery. Highly recommended!
star-rating
4
/5
30 januari 2024
Envoi rapide. Retour remboursé le jour de la réception du colis, c’est bien car c’est rare. Un seul bémol: l’emballage qui est un peu Cheap et pas très soigné pour une paire de lunettes de plus de 500 euros. Sérieux sinon.

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Reviews in mediation: 2

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Information on the company

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT number 02250880024
Tel. +39 015 20479