Otticanet
Reviews: 1 376

star-rating
4,7
/5
Calculated on 433 reviews in the last 12 months
 
Last 3 months: 4,8/5  
(out of 124 reviews)
Last month: 4,8/5  
(out of 43 reviews)

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1 223
76
8
19
50
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Average product rating
4,9 /5
Last review: 9 maj 2025
star-rating
5
/5
12 oktober 2023
Good deal and delivery !
star-rating
5
/5
11 oktober 2023
Positive experiences with the shop - my glasses delivered within a couple days and without problem at the Swiss border (delivery from Italy). Happy.
star-rating
5
/5
11 oktober 2023
Great service, fast shipping. Thanks for shipping overseas!
star-rating
5
/5
10 oktober 2023
I ordered 2 pair of sunglasses and one was wrong. So I asked subsequently if the Otticanet assistance could change the wrong one with another one available on their website. They replied to me in a prompt and kind way, charging me the difference between the 2 pairs of sunglasses and shipping me right away the definitive order. Great professional service and nice cordiality.
star-rating
5
/5
10 oktober 2023
Happy with the product and speed of service/delivery
star-rating
5
/5
9 oktober 2023
fast shipping gorgeous glasses
star-rating
5
/5
9 oktober 2023
Purchasing process was smooth and order tracking was nice
star-rating
5
/5
6 oktober 2023
Sodisfatta pienamente. Ordine arrivato in pochi giorni. Occhiali perfetti, confezionato molto bene.
star-rating
5
/5
6 oktober 2023
good quality
star-rating
1
/5
6 oktober 2023
0 stars. I received an empty parcel. NO SUNGLASSES in the package, an empty box with a leaflet inside. Contacted customer service and no reply.
Reply of the merchant
Hello Karolina, We are sorry for the inconvenience. Please consider that we always reply to our customers messages within one business day. When you informed us that your parcel was empty, we immediately checked with our warehouse. We are totally sure that we put the glasses in your package, as they are no longer in their position in our warehouse. We filed a claim with the courier but they refuse it as the package was in good conditions when you received it. It was not damaged or tampered. We are sorry about this, we did everything we could. At your disposal. Yours Otticanet
star-rating
1
/5
6 oktober 2023
The very expensive sun glasses were twisted out of shape. No customer service
Reply of the merchant
Hello Larissa, we are sorry to read you review. We replied to your email just a few hours after you sent it, as we always reply to the messages within one business day. If you don't receive any answer from us, it means that your email has not reached us. We checked your pictures and your glasses arms were not aligned. As we explained, due to jumps in temperature, the material of the glasses can move. This often happens on acetate frames and it is easy to fix. In order to do it, we suggested you to go to a local store so that an optician could adjust the frame by heating it directly on your face. This is a routine and free operation, opticians do it every day on all frames and it takes only a few minutes. In case this is not possible, you can return the glasses by 30 days from the delivery. We remain at your disposal. Yours Otticanet
star-rating
5
/5
4 oktober 2023
Everything was fine. Shipping is fast and the sunglasses are perfect. I definitely would buy again.
star-rating
5
/5
2 oktober 2023
The communication was prompt and friendly, and the delivery to Switzerland was fast. Within a few days, I had my sunglasses.
star-rating
5
/5
29 september 2023
The service was excellent. The shipment arrived very quickly. I finally decided to return the product because it was not what I expected and they didn't give me any problem. They made it easy to return and refund the money. A store to trust.
star-rating
1
/5
26 september 2023
I haven't received anything yet, It says I'll be receiving shipping email the next 24 hours. But nothing I am hoping to cancel my purchase and get money back Thanks
Reply of the merchant
Hello Ryan, we are sorry that you did not receive our email, probably it went to your spam. We always send an email with the tracking number just after we dispatch the order. We checked and Fedex correctly delivered your glasses, we hope you are happy with them. We remain at your disposal. Yours Otticanet

Information for the customer

Bollino Feedaty
Last review: yesterday
Certificate status: VALID
Reviews in mediation: 0

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Information on the company

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT number 02250880024
Tel. +39 015 20479