Vistaexpert
Recensioni: 1.865

4,8

Calcolato su 690 recensioni negli ultimi 12 mesi

Ultimi 3 mesi: 4,9/5

(su 151 recensioni)

Ultimo mese: 4,9/5

(su 55 recensioni)

Filtra per voto:

5 stelle

1.601

4 stelle

170

3 stelle

2 stelle

1 stelle

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Altri indicatori

Prodotti/Servizi

4,8 /5

Qualità/prezzo

4,7 /5

Semplicità/chiarezza

4,7 /5

Servizi pagamento

4,8 /5

Spedizione

4,6 /5

Packaging

4,7 /5

Servizio clienti

4,7 /5

ebay (17.437)

5,0 /5

Ultima recensione: 17 aprile 2025

24 febbraio 2025

catastrophique expérience, lunettes reçues trois mois après la commande, retour du vendeur seulement après litige PayPal

Risposta del venditore

Chère Sabrina, merci d’avoir partagé votre retour. Nous sommes désolés que votre expérience n’ait pas répondu à vos attentes. Cependant, nous tenons à souligner que nous avons géré votre commande avec le plus grand soin et transparence. Lors de l'achat, nous vous avons informée qu'un des deux produits nécessiterait plus de temps que l'autre et nous vous avons offert la possibilité d'annuler la commande avec un remboursement immédiat, option que vous avez choisie de ne pas accepter. Par la suite, nous avons confirmé que les lunettes seraient expédiées avant le 25 février, mais nous avons pu les expédier dès le 18 février, avec une livraison effectuée le 21 février. Nous souhaitons également préciser que nous vous avons toujours répondu rapidement, tant par e-mail que par la plateforme PayPal, en cherchant à vous fournir des mises à jour et de l’assistance tout au long du processus. Nous avons fait tout notre possible pour garantir un service ponctuel et transparent. Nous espérons que cette réponse clarifiera la situation et que nous aurons bientôt l'occasion de vous offrir une expérience d'achat plus satisfaisante. Cordialement, Vistaexpert Customer Care Team

22 dicembre 2024

Product I puchased arrived used and damage. Return initiated immediately but receipt warehouse voided refund as product was used! Which is the exact reason I returned it. Suspicious practices. I will be following up with formal complaint and actions to recoup my money.

Risposta del venditore

Dear Gary, We are sorry for the inconvenience you've experienced. Your return request was initiated with a different reason, and at the time of opening the case, no mention was made of a damaged product. Please rest assured that all our items are brand new and sourced directly from the manufacturers. As soon as the return is evaluated by our central warehouse, we will contact you with a detailed update on the situation. In the meantime, if you need any assistance or clarification, our customer service team is at your full disposal. Best regards, Vistaexpert

17 dicembre 2024

Leider wurde mir das Päckchen nicht zugestellt. Ich kann nicht sagen warum! Ich würde das Problem bitte noch abklären wollen! MfG I.Schwarz

Risposta del venditore

Lieber Ingolf, es tut uns leid für die Unannehmlichkeiten, die durch die Verzögerung bei der Lieferung deiner Bestellung entstanden sind, und wir verstehen deinen Frust voll und ganz. Wir bemühen uns stets, die Bestellungen so schnell wie möglich zu versenden. Wie in unserer E-Mail-Kommunikation erwähnt, war das voraussichtliche Versanddatum der 12. Dezember, aber deine Bestellung wurde bereits am 10. Dezember versendet, also zwei Tage früher als geplant. Wir möchten betonen, dass du die Standardlieferung gewählt hast und leider während der Weihnachtszeit Verzögerungen bei den Versandunternehmen auftreten können, bedingt durch das hohe Versandvolumen. Wir stehen dir weiterhin für weitere Klarstellungen oder Unterstützung zur Verfügung. Wir hoffen, dass der gekaufte Artikel deinen Erwartungen entspricht und dass du uns in Zukunft eine weitere Gelegenheit gibst, dich besser zu bedienen. Mit freundlichen Grüßen, Vistaexpert Customer Care Team

15 dicembre 2024

Still waiting for delivery item was ordered on 29th November.

Risposta del venditore

Dear Will, We are sorry for the inconvenience caused by the delay in delivering your order and we understand your frustration. We want to reassure you that we did our best to meet the expected timelines. As mentioned in the email we sent, your order was shipped on December 9th, ahead of the expected shipping date of December 10th. The tracking confirms that the delivery occurred on December 18th. We’d like to point out that you chose standard shipping and, unfortunately, during the holiday season, couriers may experience delays due to the high volume of shipments. We remain at your disposal for any further clarification or support. We hope that the purchased item meets your expectations and that you will give us another opportunity to serve you better in the future. Best regards, Vistaexpert Customer Care Team

8 dicembre 2024

Expérience plutôt négative . Plus de 3 semaines pour recevoir mes lentilles !

4 dicembre 2024

I still haven't received my contact lenses and it's the 4th of Dec when they were expected to be delivered by 27th Nov. There was an issue with stock so they were delayed in being sent (I had to send an email to find this out) and now the shipping is taking weeks as I receive notifications saying that they are travelling all over Europe on their way to me! Very disappointed and will be getting them locally in the UK next time.

Risposta del venditore

Dear Sarah, We are sorry for the inconvenience you experienced and completely understand your frustration. As communicated at the time of your order, the product required a longer waiting time. Once shipped, delays caused by courier logistics, further impacted by the Black Friday and holiday season, extended the delivery time. We constantly monitor shipments and strive to provide support to minimize any inconvenience. Please feel free to contact us for any assistance, and we hope that once you receive your order, you will reconsider your experience with us. Best regards, Vistaexpert Customer Care Team

5 settembre 2024

I have paid for the item but have not received it. The transaction took place a week ago. I was told at the time to expect the item yesterday but it hasn’t arrived and according to the delivery company they have not even received it.

3 settembre 2024

Pessimi. Ho fatto il reso e ancora non mi fanno il rimborso! Non acquisterò più da loro!

Risposta del venditore

Gentile Mauro, la ringraziamo per aver condiviso con noi la sua esperienza. Come specificato nelle nostre Condizioni di Vendita, il rimborso viene elaborato entro 15 giorni lavorativi dalla ricezione del reso. Nel suo caso, il rimborso è stato elaborato il 5 settembre, appena tre giorni dopo la ricezione del reso avvenuta il 2 settembre, quindi in tempi nettamente inferiori rispetto ai 15 giorni lavorativi previsti. Siamo soddisfatti di aver gestito la sua richiesta in modo tempestivo. Per qualsiasi ulteriore dubbio o chiarimento, non esiti a contattarci all’indirizzo support@vistaexpert.com. Siamo a sua completa disposizione. Cordiali saluti, Vistaexpert Customer Care Team

25 agosto 2024

Toujours pas reçu le colis

18 agosto 2024

Item advertised as shipped from GB, which they’re not, shipped from Italy. Advertised as 4-7 working days, took 12. Order in advance if necessary. Customer service nil!!

16 agosto 2024

I have still not received my items and they probably won’t be here in time for my holiday apparently shipped on the 8th August but when I have tracked Royal Mail said they’re still waiting to receive the items and it’s now 16th August 😞

13 agosto 2024

Colis toujours pas reçu, Première date de livraison donnée: le 08/08/24, Nous sommes le 13 et toujours rien reçu, alors que j’ai payé un supplément pour avoir une livraison rapide. UPS ne veut rien entendre. Litige PayPal en cours pour remboursement.

12 agosto 2024

Εύκολο να βρω αυτό που έψαχνα σε καλή τιμή, πολύ καλη και άμεση επικοινωνία, η παραγγελία καθυστέρησε 2-3 μέρες απο την ημερομηνία που δωθηκε αρχικά για την παραλαβή. Προσπάθησα να ακυρώσω την παραγγελία μου την επόμενη μερα( στην ουσία κάποιες ώρες μετά) αλλά δεν ήταν εφικτό και στην προσπάθεια μου να επιστρέψω την παραγγελία μου, τα έξοδα ηταν εξ ολοκλήρου δικά μου και η UPS μου ζήτησε 80€ για την μεταφορά ενός πολύ μικρού πακέτου ενώ ήδη έχω πληρώσει 8€ για τα μεταφορικα … συνήθως οι εταιρίες δίνουν ένα κωδικό για την επιστροφή των προϊόντων τους με πιο φτηνά μεταφορικα ή ακόμα και με 0 € χρέωση ! Αναγκαστικά να κρατησω την παραγγελία μου ενώ ήδη δήλωσα μερικές ώρες μετά ότι δεν την ήθελα. Απογοητευτικό…

8 agosto 2024

ich habe eine JC sonnenbrille bestellt. ist schnell geliefert. Die Brille ist aber leider total schief. Möchte sie zurückschicken. Ich habe eine Mail mit der bitte um Rücksendeetikett. Es kommt keine Antwort.

25 luglio 2024

Not received

Risposta del venditore

Dear Michelle, thank you for your feedback. The order placed on July 18 was shipped on the same day and delivered on July 27, thus respecting the expected delivery time of 7 working days, as indicated at the time of purchase. We want to assure you that everything went as planned for your order. The perception of a delay may have been influenced by the non-working days of the weekend between the day you placed your order and the delivery of your package. We hope this clarifies the situation and that we will have the opportunity to serve you again soon. Best regards, Vistaexpert Customer Care Team

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Stato certificato: VALIDO

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Informazioni sull'azienda

Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.

Vistaexpert (Utente Attivo)
Via Pozzillo Zona Industriale Ponteselice Consorzio So.co.mer
81100 Caserta (Caserta)
Italia
Partita IVA 02964400614

Categoria: Salute e medicina

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Recensioni: 1.865