Buongiorno per l'acquisto nessun problema alcune sedie presentano delle piccole imperfezione poiché ci sono delle macchioline dove il colore è più chiaro
I recently purchased a Lavezzi marble table for over €1,000, expecting a high-quality product. Unfortunately, the experience has been a nightmare.
The table arrived with extensive oxidation and rust on all the screws and the rotation mechanism. Not only is it aesthetically compromised, but the rust causes loud grinding noises during use, making the extension feature feel cheap and broken.
When I contacted customer service, things went from bad to worse. Instead of taking full responsibility for shipping a defective item, they insisted that I return the table on the original wooden pallet. Since I had already disposed of the bulky packaging after delivery, they sent a defensive email stating that I would be held liable for any damages during transport due to the lack of the original pallet.
It is absurd to demand a customer store a massive pallet just to exercise their legal right to a warranty replacement for a product that arrived rusted. To receive "threats" about transport liability for a table that is already fundamentally flawed is completely unacceptable.
I strongly advise against buying from Konte Design if you expect quality or respectful customer support.
Dear Customer,
We are sorry to hear that you were dissatisfied with your experience with our company.
We would like to clarify what happened with your order: following delivery, you contacted us to report that the table was faulty.
Our customer service team immediately contacted you by telephone to apologise for the issue and to emphasise that this was a defect never previously encountered on other tables like the one you purchased, and that we would arrange for a replacement.
We simply explained that, in accordance with our terms and conditions of sale, the table needed to be returned in the condition in which it was delivered to you to prevent further damage.
Despite the absence of the pallet (which we understand may be bulky), a collection was nevertheless arranged for you, and it was specified that as soon as the table was returned to our warehouse, we would arrange for its replacement.
Therefore, your report was promptly dealt with in order to resolve the issue encountered.
We would be happy to assist you with any further clarification or information.
We trust we have provided you with the necessary clarification and remain at your disposal.
Kind regards.
The Konte.Design team
5
/5
1 aprile 2026
Prodotto corrispondente alle immagini, oltre alle aspettative
Tavolo stabile e robusto
Rispetta lo stile industrial
Ottimo rapporto qualità/prezzo
Facile il montaggio
l'achat et la livraison se sont bien passés.
Par contre, les chaises sont bancales et paraissent de mauvaise qualité. Nous en avons acheté 32 aussi je ne vous cache pas ma déception. Si un retour est possible, il serait intéressant de l'organiser. Nous l'apprécierions.
ho acquistato un tavolo, che soddisfa le mie aspettative, il rapporto qualità prezzo e' buono, l'ho montato da sola , le spiegazioni sono abbastanza chiare, bisogna avere un po' di manualita' ovviamente. Servizio clienti ottimo, consegna puntuale anzi e' arrivato prima del previsto, disponibili ed efficente il corriere Arco di cui si forniscono. Buona esperienza.
Sedie come da foto sul web! La forza di Konte è nel servizio clienti. Una delle quattro sedie ordinate risultava incompleta.
Il giorno dopo l'arrivo mi hanno rispedito la sedia mancante.
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Dopo aver letto alcune recensioni negative ero un po' titubante ma ho voluto provare lo stesso e sono rimasta molto soddisfatta.... Consegna arrivata 2 giorni prima rispetto la data prevista, pacchi intatti e prodotto perfetto... consigliatissimo!!!!
J ai commandé 2 lots de 4 chaises identiques j ai reçu une estimation de livraison au 5 février maximum, sans de suivi de colis j ai donc été obligé d'être à mon domicile les jours précédents ,finalement j ai reçu un mail le 6 que mon colis arriverait avant le 13 février, finalement je reçois un colis le vendredi 6 avec seulement un lot de chaises au lieu de la totalité du colis. Le dernier colis est arrivé le lundi 9 sans avoir de notification. Heureusement le livreur dpd du vendredi à été super pro et m à prévenu le samedi que mon colis était arrivé à l entrepôt et qu il me livrerais le lundi matin. En ce qui concerne les chaises elles sont comme sur la photo du site très jolies( bleu ciel )mais petit doute sur la qualité dans la durée, les visses qui maintient les pieds du dossier sont très courtes et seulement 4 tours de visses maintient l ensemble. D autres part il ne faut pas se louper car aucune visses supplémentaires, nous avons du en racheter car les trous prévus ne sont pas parfaitement en face ce qui fait que la visse part de travers et une fois tourner 4 tours la visse est foutue si elle a été mise à peine de travers. J espère que ça durera dans le temps ! Soyez prudent au montage et pour la livraison si vous pouvez comme moi rester à domicile pour les recevoir tant mieux .sinon reprogrammer la livraison avec votre livreur .
Konte.Design è il nuovo brand dedicato alle eccellenze del design, lanciato dall’azienda Fashion Commerce S.r.l., che nasce dall’esperienza decennale dei suoi fondatori all’interno delle aziende produttrici italiane operanti nel settore dell’arredamento e della moda.
Attivo da oltre 5 anni e premiato dal Sole 24 Ore nel 2020 come una delle realtà con la maggiore crescita, Konte.Design nasce dalla passione del bello...
Konte Design (Utente
Attivo) Via Galileo Galilei 3/5 56040 Lavoria (Pisa) IT