Brooks England
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2 November 2025

Best saddles in the world! This is my third Brooks Saddle and I just love them! Rapid 2 day shipping to the USA from Italy too! Amazing

1 November 2025

Arrived on time, excellent quality saddle!

31 October 2025

After being a happy B17 owner for over a decade, I’m heartbroken over my latest Brooks experience. I worked with a custom builder to create my dream bike for my 50th birthday, choosing a new B72 as the cherry on top. On new bike day, I couldn’t even ride it — turns out the B72 needs the Sandwich Seat Adapter, which I had to buy separately. When I installed it, the two spacers wouldn’t sit straight between the saddle’s double rails; they kept tilting to one side, leaving the saddle crooked. I had several mechanics try to fix it, but no one could get it right. When I tried to return the overpriced Sandwich Adapter through Brooks’ website, I just got an error message saying I didn’t purchase it through their store — even though I did. To make matters worse, my builder bought the saddle from a seller in Italy and can’t return it now, especially since the rails are scratched from all the attempts to fix it. After two weeks of frustration, I still don’t have a working saddle for my birthday bike. For a company built on craftsmanship and heritage, this has been the biggest letdown of my cycling life.

30 October 2025

Recently, I placed an online order for a Brooks C17 Carved saddle. When the order arrived, the item was not what I had ordered or anticipated. I received it in a different model. I was able to obtain the refund after asking the sender a question. Because the product was unavailable and I received a different model with the sticker indicating that it was C17 carved, I am extremely unhappy with my purchase. I feel deceived.

29 October 2025

Sehr schnelle Lieferung Tolle Produkte Alles bestens

27 October 2025

It was difficult to make a return. I bought from Brooks website but return said I had not. I entered the order number but returns said I had not bought it, so I could not find a way of returning the item. The website does not show a telephone number to speak to someone to sort it out and arrange a return. Google eventually gave it and a real live person sorted it out quickly, but that means I did not get a returns sticker and have to hope for postage reimbursement.

25 October 2025

The customer service was good. They replied quite fast and were knowledgeable and friendly. The shipping was amazingly fast. Just couple of days from the order the delivery was on my front door.

25 October 2025

Great customer service! Quick to respond to questions or doubts

25 October 2025

So Easy to Purchase , arrived on time . The leather seat is Very very well made . It’s solid leather and will last my lifetime . Even if I scuff the seat it’s fine no sponge so it won’t need replacing . Super comfortable to . I am very happy .

24 October 2025

Supper fast delivery, great product!

23 October 2025

Wrong saddle in the correct box. So no saddle for me. On the waiting list. AGAIN!

23 October 2025

Great customer service. Quicks responses. Also the best products on the planet haha

20 October 2025

All is perfect except the delivery experience as the shipping address transmitted to UPS was truncated and therefore the product was delivered to an UPS access point and not at home.

19 October 2025

You can rely on Brooks to provide the best product and best service in cycling equipment.

16 October 2025

The clamp I bought has been quickly delivered and fits perfect.

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