Callmewine.co.uk
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star-rating
2
/5
18 October 2025
I received a wrong bottle and I spent 2 weeks with Customer Support to try and rectify the situation. Very poor communication, not an apology nor a gesture to make up for the inconvenience. The only focus was for me to return the wrong bottle. Really not good enough.
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star-rating
5
/5
13 October 2025
Excellent service, fast delivery, very good prices Highly recommend
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star-rating
1
/5
25 September 2025
I was sent the wrong wine (6 bottles of it) and when I complained to customer service they initially responded saying they would look into it. It’s been almost a week since I’ve heard from them, I’ve sent multiple emails asking for an update and still no response. VERY disappointed in service - I ordered this specific wine for a party I’m hosting and I now have 6 bottles of a lower quality wine with no resolution in sight.
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Seller's reply
We’re truly sorry for the inconvenience and the delay in our response. This is certainly not the level of service we aim to provide. We completely understand your disappointment, especially since the wine was meant for a special occasion. Our team is already reviewing your case to resolve it as quickly as possible — you’ll be contacted shortly with a solution. In the meantime, please accept our sincere apologies for the experience you’ve had. Thank you for your patience and for bringing this to our attention. Kind regards, The Callmewine Team
star-rating
5
/5
24 September 2025
Best and professional
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star-rating
5
/5
18 September 2025
Great experience
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star-rating
2
/5
18 September 2025
No delivery updates and took far longer than I expected to arrive. Had to email (twice) to learn where the delivery had got to. Would not recommend or use again.
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Seller's reply
We’re really sorry to hear about your experience. We understand how frustrating it must have been to wait without clear updates, and we apologize for the inconvenience caused. Our team did respond to your emails, but we recognize that you should have received proactive updates without needing to chase us. We’re already working to improve our communication and delivery tracking, so this doesn’t happen again. Thank you for your feedback, it helps us get better.
star-rating
5
/5
10 September 2025
The perfect service!
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Company information

Callmewine.com is an online wine shop specializing in wines, champagne, and spirits, with a selection curated by expert sommeliers. We offer our customers a simple, intuitive, and engaging experience to discover both renowned labels and emerging wineries. Our mission is to make wine accessible to everyone — with passion, expertise, and excellent service.
Callmewine.co.uk (User Enabled)
Via Natale Battaglia, 8
20127 Milano (MI)
Italy
VAT Number IT07130650968


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