Nomination
Reviews: 5,568

star-rating
4.6
/5
Calculated on 636 reviews in the last 12 months
 
Last 3 months: 4.7/5  
(out of 136 reviews)
Last month: 4.4/5  
(out of 37 reviews)

91.1%

5,074 reviews

3.4%

190 reviews

5.5%

304 reviews

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4,576
498
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117
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Average product rating
4.8 /5
Last review: 19 July 2025
star-rating
5
/5
29 January 2019
Charms can be fiddly to put together but the service, packaging and quality are fabulous
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star-rating
5
/5
29 January 2019
Very happy with my experience, lovely products, promt customer service and great delivery.
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star-rating
3
/5
29 January 2019
Ordered 12th Jan, item went Italy Germany France then Malta on 25th !!!! Unacceptable.
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Reply of the merchant
Good morning, Thank you for your review. The parcel has been delivered within 1 day from the moment of the shipment. (parcel shipped 24th, delivered 25th). In effect i notice that the tracking number shows a particular tour around many countries but i suppose this is a technical problem. The delay in shipment was due to the inventory of stock. Our company has been closed 14 days so we worked very hard to ship the parcel asap. Regards, Giada from Nomination Staff
star-rating
5
/5
28 January 2019
Excellent service please do not change a thing kept informed through the whole process. You are a credit .
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star-rating
3
/5
28 January 2019
Great products but very slow turnover from placing order to shipping.
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Reply of the merchant
Dear Customer, Thank you for your review. We regret if this delay may cause you an inconvenience, this is not the service we offer generally. As stated on the website we resumed the shipment on the 14/01 due to inventory closing. We inform all our customer about this delay at the "check-out" page. This means that we started to ship all the order received received from dec. 20th starting from the 14/01. Generally our shipping times are 3/5 working days. Please, accept our apologies for the delay. This is not the standard shipping times. Regards, Giada from Nomination Staff
star-rating
2
/5
28 January 2019
The charms are lovely but it took over 3 weeks for me to receive my order. When I emailed to complain the order then turned up the day after, I think I would still be waiting for my order now if I hadn't emailed customer services!
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Reply of the merchant
Dear Customer, Thank you for your review. We regret if this delay may cause you any inconvenience but, as stated on the website we will resume shipping on the 14/01 due to inventory closing. We inform all our customer about this delay on the "check-out" page. Due to that we started to ship all the order received by now, from the 14/01. Generally our shipping times are 3/5 working days. Please, accept our apologies for the delay. This is not the standard shipping times. Regards, Giada from Nomination Staff
star-rating
2
/5
28 January 2019
I understand it was over Christmas but delivery took a long time. This was not warned of in advance or not made clear.
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Reply of the merchant
Dear Customer, Thank you for your review. We regret if this delay may cause you any inconvenience but, as stated on the website we will resume shipping on the 14/01 due to inventory closing. We inform all our customer about this delay on the "check-out" page. Due to that we started to ship all the order received by now, from the 14/01. Generally our shipping times are 3/5 working days. Please, accept our apologies for the delay. This is not the standard shipping times. Regards, Giada from Nomination Staff
star-rating
5
/5
27 January 2019
Easy and quick.
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star-rating
4
/5
27 January 2019
Excellent product as usual. Whilst I expected delivery to be slower than usual because one item needed engraving and order was placed just before Christmas period, it took even longer because of 1 weeks stock take after the 2 weeks holiday, which was not advised on website and only notified after I sent email enquiring about timescales
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star-rating
5
/5
27 January 2019
Nomination charms were lovely, just like description.
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star-rating
5
/5
27 January 2019
100% highly recommended. Fabulous items and fantastic quality. Have bought many items several times. Quick delivery and outstanding service, with updated delivery messages.
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star-rating
5
/5
26 January 2019
Great customer service I would definitely use e company again
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star-rating
5
/5
26 January 2019
Easy to order and great delivery service
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star-rating
1
/5
26 January 2019
I ordered my item on 6th January using a gift card that I got for Christmas. I have never shopped directly with Nomination before and was disappointed to see that they didn’t have as much choice as other retailers. On 11th January I contacted customer services as I had not received any correspondence regarding my order. I spoke to a lady who told me that she couldn’t even look to see if I had placed an order never mind tell me if it had been dispatched yet. As customer services I would assume that this is something they would be help with but no I was told that they couldn’t help me at all. I then emailed customer services and received a reply a few days later saying that they had been closed for Christmas so no items had been posted. I did not see any mention of this on the website and there was nothing on my email when I did eventually receive confirmation of my order. My item was then delivered 22nd January, a total of 16 days after ordering. This would not have been a problem if I had been made aware. Very poor customer service.
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Reply of the merchant
Dear Customer, Thank you for your review. We regret if this delay may cause you any inconvenience but, as stated on the website we will resume shipping on the 14/01 due to inventory closing. We inform all our customer about this delay on the "check-out" page. Due to that we started to ship all the order received by now, from the 14/01. Generally our shipping times are 3/5 working days. Please, accept our apologies for the delay. This is not the standard shipping times. Regards, Giada from Nomination Staff
star-rating
5
/5
25 January 2019
Excellent service, and speedy delivery considering it's coming direct from Italy. The packaging is lovely and it was exciting opening it up.
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Bollino Feedaty
Last review: yesterday
Certificate status: VALID
Reviews in mediation: 3
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Information on the company

 
Nomination (User Enabled)
Via Fratelli Bandiera, n.22
50019 Sesto Fiorentino (FI)
Italy
VAT number 05018590488
Tel. +39 055 425471

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