Nomination
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4.8 /5

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20 October 2019

I know the products well - and frequently purchase for special anniversary presents for relations. However - at my last purchase the web site offered me a free base bracelet for a spend of GBP35 or more. I spent GBP85 …. but no base bracelet, despite reminder on my Order Notes and no response to my urging explanation. Negative feelings!

Seller's reply

Good morning, We regret to read your message but we're glad to explain you what happened. As indicated via email, the bracelet base is added automaticcaly to the shopping bag. We tried to replicate your online order and we noticed that the bracelet base was been added correctly. Maybe the bracelet base was been removed for mistake. The orders are elaborated automatically...we not shipped the bracelet base because it wasn't available in the order confirmation. Please, reply to our email to find the best solution. Kind Regards Giada from Nomination Staff

20 October 2019

Wonderful company to deal direct with! There was a mistake to my order ...this was rectified with speed and efficiency. Other companies with on-line shopping should be as friendly and efficient as Nomination in Italy. Well done I cannot rate your Company high enough!

20 October 2019

The links are gorgeous, however: It did take nearly 2 weeks for my delivery to arrive! Emails were sent and response was often slow. I was eventually told they were waiting for 1 item to restock. I think it would be more helpful if out of stock items were listed as such on the website, so that you can choose an alternative at the point of ordering. This would be most helpful to your customers.

Seller's reply

Good morning, We regret to read your review but i'm glad to explain what happened. One of the link in your order was out of stock, we regret so much for the delay in shipment. We contacted you via email to inform you about the delay and we've shipped your order as soon as possible. Our standard shipping times are 3/5 working days. Please, accept a special promocode as sign as apology, just sent via email. Kind Regards, Giada

20 October 2019

Excellent service I am satisfied with my purchases I will definitely use nominations again and also recommend them

20 October 2019

Efficient ordering and prompt delivery. Fewer emails would be good.

19 October 2019

Very easy!

19 October 2019

Lovely products (i ordered 2 links for my bracelet) and great customer service and delivery time!

14 October 2019

Delivered swiftly, well packaged. Charm was as expected.

14 October 2019

Good selection and great value for money fast delivery.

14 October 2019

Arrived on time and was well packaged and the charms were just what I wanted

13 October 2019

I have no doubts about all the nominations products, absolutely amazing character and quality. The only think was the delay of delivering the item. It took more they 15 days to sorted out. I understand this things happening some times but we need to be more precise about the informations given related this delay. Definitely I will buy again from the company.

13 October 2019

It was great easy to find what I was looking for and kept informed of delivery process. Very good

13 October 2019

I was not happy as I spent all that money and didn't get bags. These are Christmas presents.

Seller's reply

Good morning, we regret to read your message. We've just checked your order confirmation and notice that you've not requested the gift box at the check-out. At the same time we've not received any request for the packaging. There is a specific field on the web-site in which you can write your message. Please, for next time follow the above indications. In case of further need don't hesitate to contact us via email. Email address is: customerservice@nomination.com Kind Regards Giada from Nomination Staff

12 October 2019

Delivery A class, I found the Web site a little tricky to use so ended up buying the bracelet I wanted and went into a shop to buy links but that was fine

12 October 2019

Excellent service, charm engraved and infilled with black enamel. All down well within the promised time. When dispatched from Italy through DHL it arrived within 24 hours.

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Nomination
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