Nomination
recensioner:

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5 stjärnor

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4,8 /5

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23 juni 2022

I’m happy with the speed they arrived and the quality of the items. Shipping is quite expensive though.

22 juni 2022

I liked the fact that I had pieces that I like on sale. The speed of delivery and the offer of a bracelet with an accessory of choice-

22 juni 2022

Excellent service very quick with delivery 5

22 juni 2022

I am very satisfied. I liked the quality of material and the speed of delivery of the items.

21 juni 2022

excellent service

21 juni 2022

Bought on line It arrived quicker then expected x Lovely items

16 juni 2022

Easy to order on the website, quick delivery and quality product!

15 juni 2022

Excellent service. Well packaged item and so pleased with the product. Thank You

15 juni 2022

Excellent service.

14 juni 2022

Nice easy website clear and easy to use. Great communication and service

14 juni 2022

My daughter bought me my wonderful bracelet, and so I decided to add a few more. They are really lovely and can't wait for her to add them. All of our family now has one. Delivery was very fast and efficient , thank you so much.

14 juni 2022

Good service and delivery and lovely gift packaging,

14 juni 2022

Fast shipment and early delivery. Great service!

13 juni 2022

Easy to order from and fast delivery. Couldn't ask for more!

12 juni 2022

We bought bracelets in Nomination online store, it supposed to be a romantic gift but as a result we got only bad emotions from using online store and the slow service. We really so disappointed of this attitude to customers and the ability of solving delivery problems. We were waiting for this parcel so long time and in the end didn’t get it because of custom problems. Several days after we paid it, DHL started calling us many times about customs clearance, it needs to be returned or pay for clearance fee and broker fee because the package exceeds the customs standard price. Every time we tried to contact your company, but the responses were slow and inefficient. We think an international company like you should know about foreign customs requirements when selling products overseas. All customs clearance matters should be communicated with customers in advance, rather than letting customers get phone call from courier company and being asked how to handle this package every day. We feel this is not professional and respectful to people who are buying products from your company!

Säljarens svar

Dear Tim, many thanks for sending us this detailed review and we can fully appreciate that this has caused such a stressful experience for you. Shipping to China is notoriously complicated. It is an extremely large country, with several customs offices and rules. Each customs also makes use of different rules for importation, applying quantity and price limits that we cannot foresee immediately at the departure of the shipment, but which are communicated to us by the customs as soon as the package arrives at its destination. Anyone who imports foreign products into China is aware of these difficulties and usually uses a customs broker. Unfortunately we cannot know in advance which of our clients already has a broker or not. We sincerely regret the delays in giving effective responses. For each answer we had to check with customs and with DHL at the destination, and this took some time. The return of your parcel has already been arranged. We will get in touch with you as soon as it arrives in order to proceed with a refund of your purchase or any other different solution you'll prefer. Best regards, Carolina Nomination Staff