Nomination
recensioner:

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Senaste 3 månaderna: -/5

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Senaste månaden: -/5

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5 stjärnor

5 069

4 stjärnor

547

3 stjärnor

219

2 stjärnor

130

1 stjärnor

215

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Andra indikatorer

Produkter/Tjänster

4,8 /5

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11 november 2019

Great service, thank you 😊

10 november 2019

Still haven’t received my order, I’ve emailed customer service and they replied once and haven’t got back to me again, don’t know how to reply for a refund. Very disappointed as this order was a birthday present. I am sad and angry and I will not be shopping here again. Tell me how I can get a refund as on the website it says I have received my order when I quite clearly haven’t. If you do not give me a refund, you have stolen £40 pounds from me.

Säljarens svar

Good morning, as wrote via email we regret to read your message and we wrote an email to DHL last week. The courier is checking the status of the shipment. I notice that you've not received your parcel yet. Anyway from the tracking number the courier seems to tried to deliver your parcel 2 times without success: 06/11/19 at 13,44 07/11/19 at 13.52 I asked via email if you tried to contact DHL to concordate the delivery date. At the moment of the shipment you shuld receive a message/email in which you can choose between 6 delivery method. Please reply to our email to find the best solution. Regards Giada

10 november 2019

Prompt delivery and as described. Only complaint - I ordered two charms and only got one gift box. Otherwise excellent service

10 november 2019

Beautiful bracelet

10 november 2019

Great service. Quick response to emails and support with product. Highly recommend.

9 november 2019

Excellent service, friendly and trustworthy

6 november 2019

Website was a little buggy on my phone so I had to make my purchase on the laptop but apart from that, the entire experience was simple and straightforward.

6 november 2019

very easy to order and brilliant delivery service.

5 november 2019

I have never ordered products off you before. The goods are beautiful and customer service is absolutely impeccable.

5 november 2019

As always, the items arrived quickly through DHL. Well packaged. Excellent products as always.

5 november 2019

good transaction Thankyou

5 november 2019

the charms are amazing. They have such a vast selection it’s impossible not to find one you like. You won’t be disappointed. I commented that I waiting a while for response, however I was wrong due to them being on an annual holiday. Apologies. Since then I’ve had excellent customer service.

5 november 2019

i purchased my item on 18th oct 2019 which was for my daughters b/day 1st nov. i didnt realise the double daughter link was out of stock as it didnt say that on your website. i contacted live help last week as 1st nov was comming up fast. i chatted to giada and she kindly made sure i got my purchase on 1st nov so a great big thankyou to her.

5 november 2019

Very satisfied and appreciate free gift

5 november 2019

Had some trouble putting my order through and then I had to email as not heard about the due time of my charms but customer services via email was excellent, putting my mind at ease and charms arrived a day earlier than expected